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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Overall good experience and explain what's happening or they recommend
Considering it was a Saturday prompt service
I was given a lift from and back to the dealers at my convenience. The work was explained to me.
For his honesty, Colin scores a 4.5 for Sytner Newport.
Severe fault meaning car constantly in "safe" mode; offered 4 weeks for an appointment with courtesy car, 2 weeks without, then when I finally got slot non-urgent work was carried out and fault wasn't fixed! Had to go back. Not good enough.
Kept up to date with the progress and very good customer service
Full recovery. Reasonable time, car fully checked for other problems, valeted without any extra cost.
service and MOT carried out to my full satisfaction
Car back on time,
Service ok but engine management light was on erroneously so I had to bring it back the next day.
I choose to drive from Cardiff to Newport as I have always received excellent and friendly service from this dealership. I am always welcomed by all and made to feel as if my continued business is valued .
I was treated very professionally by staff and was provided with a courtesy car which was necessary for the day.
courtesy cars should be provided at all times and cars should be collected and delivered.
Excellent service but expensive
Everybody concerned always on their toes!
Mot dealt with very promptly staff very friendly. Lovely showroom
Small problem with wheel balance weight being incorrectly placed over old adhesive patch
No phone calls received during or after the service.Messages to call me not returned.I had to contact garage to ensure car ready for collection.Unusual as previous visits had been excellent.Disappointing as you are only as good as your last job!
Pleasant staff from reception onwards
Serious fault found with wheel which caused me concern
The person who sold me the car, Lloyd, he was great. I cannot fault him but other problems. £350 cash back from the purchase, when I had to take the car in for squeaky windows my wind screen got damaged and now the rear windows need new seals.
Always been helpful in attending the required services.
Was somewhat shocked when 30 mins after the phonecall to tell me all was ok with MOT and the 2 recalls were completed, i recieved another phonecall to say a red light had now appeared on my computer. That will be £120.00 + vat, please. Hello!?
Please see above.
Customer service was excellent, my service advisor kept me informed throughout with constant updates. Highly recommend
All the staff were kind and friendly and most importantly kept me fully informed
Although the brake fluid replacement was carried out as required under warranty unfortunately an intermittent noise from the front brakes could not be recreated by the technician. Very embarrassing for me !!!!!!!!!!
Good communication with service team, followed by the work being completed to satisfaction in the timeline specified.
No hasle and very good staff. Knowing that everything will be dione to perfection.
Impossible to park on arrival. Service took much longer than estimated.
The service I have received at Sytner Newport has been reliable and practical. The people there provide a professional and friendly service, which I appreciate.
The customer service level was at an all time high for me.Great welcome by Wendy at the entrance and Colin was extremely efficient and knew his product.Great ambassadors for BMW Newport.
Can't fault anything from time I drove in until I left
Again, good customer service and no problems at all.
All the work was carried out as discussed and on time
My car in for an MOT and service, there were a couple of other small issues and these were rectified efficiently at no extra charge. My car was also valetled and cleaned which was wonderful -
Very happy with new vehicle
I answered this when took part in his survey recently..
Everything to my satisfaction
happy with service , getting through on the phone could be a little easier
The service was carried out promptly and completed on the stated time. The vehicle was cleaned and who ever the technician was that checked the seat mountings, he found a pound coin I had forgotten I had dropped - it was placed on the dash. Top marks
Great.My 535D was collected and delivered back by mature drivers (too powerful for a young driver).My only criticism is security - it would've been nice for the dealer to give a password for collection or photo ID of the customer for delivery.
Only issue was no courtesy cars available for well over a month
Long delays waiting for a replacement loan vehicle
the service was good, the person who dealt with me was very good (ashely pane) well spoken and very prompt. attended my booking. going
The issues outline was sorted but within 2 days they have returned meaning I have to again lose the car for a day to resolve.
Consistently excellent service.
Warm and friendly welcome from Wendy. Made to feel important. Faultless
Please see comments above.
Had my car for two weeks did not have a Curtsy
The work was completed to the standard expected, just it to a bit longer than initially indicated
Same reasons as above.
Good job done, staff polite, no problems
Very happy although I think the clean on the inside of the car could gave been slightly better as it looked like a liquid had been tipped on the inside of the drivers door.
Same as above .
Brilliant customer service. They kept me informed at all times.
Excellent customer service as normal !
Efficient. Work done quickly and kept informed by telephone.
All areas of concern were rectified and I was provided with a helpful and informative video presentation of the vehicle.
Car only ready at end of the day. Good service. Wrong date on next service showing. Needs to be corrected.
My car was collected and delivered back, great service provided.
I didn't feel that the experience could have been improved in any way.
polite staff and very attentive
Greeted at door. Escorted to customer service desk. Apologies for not being able to wash car due to car wash fault. Given the option to return another day for the wash.
The job was of an excellent standard and all the staff were very friendly and professional, unfortunately they took my car on the chip shop run and left it smelling like a greasy spoon and not a £60,000 car, I was annoyed to say the least
Dissatisfied with paying an extra £79 for a Vehicle Health Check when the car was already undergoing a full service and MOT. The minor checks in the Health Check are already covered by the MOT and Service. Also no Citnow video received.
The problem that the car went in for was only half solved
Customer service in the saloon is very good. Friendly and helpful staff. Not completely satisfied with the work the guys doing in the garage though. My car needed a sensor replaced for the alarm which took them a week and reset all my car settings.
Timely and polite.
I need more time to know if the fitting of a new final drive has solved the problem.
Great service from start to finish
They presumably did all the simple tasks that I expected them to do.
The car's problem was a bit vague and difficult to demonstrate on the road, but reception and tecnicians persevered and found the root cause (slow-acting exhagust gas recirculation vale). THe service receptionist also arranged tyres at a good price
Everything done as requested.
Took car in, took me home, did service, I collected a cleaned serviced car. Excellent
Very efficient service carried out to a good standard at a reasonable price.
The staff (notably Josh and the lady on reception) are courteous, friendly and accommodating. The MOT and Service were carried out much faster than anticipated and I was able to make good use of the wifi to have a suprisingly productive morning.
My booking was made efficiently. I received a text reminder. I was received well and dealt withh professionally and the work was done in the time and at a cost I expected.What more could I ask for.
Very helpful staff.
Good collection service and regular contact on progress and completion
Because when I started the car straight after the service the mileage came up as incorrect for the next service. I went back to the desk and waited for a technician to reset it to the correct service information.
The salesman was very caring and attentive. My new car was beautifully presented with sufficient instruction on how to work the gadgets. I shall return for the next lesson soon. I feel the finance people should explain more about excess mileage.
Found the whole process a pleasant experience. Dan Foster was a very personable sales executive to deal with.
Very satisfied with the care I received always felt at ease and well looked after. The little touches with the video just made it that bit more special.
Dan Foster of Sytner Newport could not have been more helpful,it was a pleasure to do business with and ultimately with bmw
Lewis Williams the sales executive who I dealt with was very nice and welcoming and he went above and beyond to make sure that I was happy. He is a real credit to BMW and a pleasure to do business with.
I purchased my vehicle from Lewis Williams, his approach was both relaxed and centred around me as a customer, his conversational selling style allowed him to ascertain my needs and make suitable recommendations and ultimately gain a solid commitment
Martin at Sytner was very helpful and kept me up to date throughout the purchase.
All the staff were friendly attentive and more importantly gave the impression they cared.
Paul helped from start to finish and kept me updated at every step
Again, faultless service from being offered refreshments right through to the end of the deal. Bunch of flowers was also a nice touch.
Excellent customer service, helpful, responded to all queries, no pushy sales, arranged and found the exact car I was looking for.
Excellent service!! Nothing was too much trouble! Sorted everything i asked for. Couldn't be happier!
Lloyd was great and highly recommended.I struggled to understand the finance docs with the finance man.Still not sure why £1000 deposit didn't show on docs despite explanation of something to do with Gap insurance.I've reviewed docs & still not clear
Lewis Williams was very good from the moment we walked in the showroom.
This was a replacement car. All my previous purchases have been from this BMW centre.
All the members of staff were extremely helpful and polite ad I believe I got the best deal I could have had
Mr Nolan was more than helpful couldn't do enough very approachable and really friendly