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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Friendly and efficient service. The lady at reception is very nice and great with my two children, I actual thin they like the visit to BWM as there is always a smile a biscuit and a hot chocolate on offer. The car is also cleaned for when I collect.
The people I interacted with did everything right
Excellent service from my service advisor Nicola and a very warm welcome from Wendy at reception
Looked after exceptionally well from start to finish
The high cost of repairs
Everything went according to expectations.
booking servicing was very easy and friendly staff. And they seem to go out of way to provide a hassle free experience on the day of the service/repair. Also, kept me updated of timescale and pickup. Brilliant
The service provided was good except that the clunk still hasn't been successfully resolved.
From the time of initial contact, everyone put very cfficient efforts to get the whole job done as scheduled.
Very efficient and professional.
Friendly, professional staff, operate with great efficiency.
I was really happy with my experience, josh was really helpful and the lady on the front desk is always so welcoming
I am very satisfied with the service that I received, I feel very confident in the staff approach and that they are giving me the correct information when I ask
Excellent service,no reason not to give five stars????
Mainly due to the amazing service and communication received from Josh Jones. Hope that the agency doesn't lose him.
Friendly welcome, not kept waiting, work carried out, and car clean and tidy coming nack to me
The process went very smoothly and I was made aware of what was happening and when I could expect the car to be ready.
Friendly welcome at reception. Taken straight to Service team who explained everything in detail. Car was returned exactly to time and a full explanation of everything was given to me.
The whole team went out of their way to make us feel special (reception, service and sales). Even people I hadn't seen for two years came to say Hello!
all work completed as requested - and within times stated
Excellent service. Over and above what you'd expect.
from first contact a very good standard of customer engagement
Have always experienced good service at the Newport Centre , therefore I tend to give a good rating.
Excellent Service with very helpful counter staff
Very good, courteous service. My only concern was that there was initially a charge for work which I had not asked to be carried out. This was, however, dropped immediately I raised the matter.
All aspects of the service and recall were explained and both parties used the opportunity to problem solve my issue.
Freindly efficient service
Can't state 'completely satisfied' as the courtesy car was very dirty inside. Mentioned it to the staff.
Everything was done to a good standard
Car was not quite ready at the time that had been agreed.Quoted price for the service was wrong, although I was informed of additional cost during the day, before work was carried out.
Very friendly and efficient lady that greeted me when I arrived. The service desk was very helpful and friendly. The person that valeted my car did a brilliant job. Like a new car.
A speedy and professional process. Whoever valeted my leather seats did an awesome job!
Very friendly welcome - I appreciate the personaltouch
Excellent service, picked up and dropped my car back when they said they would and kept me updated on progress - plus cleaned my car inside and out.
Excellent result and faultless care from your staff
Dash Board Heater vent Replaced I Damaged,when I Waited
Pleasant service and prompt
My daughters BMW was brought in for a recall on the same day as mine was booked in for its first pre MOT check. Both cars were left in for the day we were provided with a lift home and back to collect the cars and both were returned cleaned. .
did the service and MOT in the time scale quoted. Car once again clean and tidy on return.
Car service carried out well and a video email received
Because, to the best of my knowledge all things which need to be done, has been done.
Walked in explained there was damage to my vehicle and within 5 minutes had the bodyshop manager looking into it. This was great, however would have given full marks but would have been nice to recieve updates via email of which stage the repairs are
I was dropped off to work while my car was undergoing the end of MOT healthcheck and then picked up from work once this was complete to collect my car.
Warm welcome from everyone involved, all work completed in timely manner to timings requested, follow up call to check all ok
from reception through to service, excellent communication and professionalism
Great service from start to finish. Service team very friendly and helpful both on the telephone and on the day of my visit. Thank you !!
There was a wait involved but that was due to a part having to be ordered.
Work carried as discussed. Staff very pleasant and helpful
They managed to fit me in at short notice and at a time suitable to me. All went well and to time.
JOB CARRIED OUT AS PROMISED ON TIME SATISFIED WITH SERVICE
The service team were fantastic and Dan in sales was brilliant. We are looking to buy a new BMW 330E, he personally arranged for us to have a 330E as a courtesy car while our car was in for service and repair. We will be buying ine in the new year!
At Sytner Newport I have always found them most helpful and always kept well informed of any work to be carried out
The expected quality of service provided and car returned in the time stated with a full clean
Could automatic headlights be returned to automatic after the service.
There is still a problem with my exhaust
Unplanned visit but they squeezed me in, did within quoted timescales and were friendly throughout
Greeted by Wendy then it took less than 5 minutes to book my car in.All staff very friendly and professional
When I called to arrange survey I went through in the car what the car was saying that needed to be done. I was informed it was the small service and the car would be required for about 2 hours. I was called at midday to say it was the large service
Good communication and responsive
The service dept. rang to remind me of my appointment. I actually had not forgotten but it was a nice touch. I took my car in at the arranged time. The loan car was ready for me. I was telephoned when my car was ready and I then collected it.
very helpful staff and the service was carried out on time and everything explained fully.
Excellent service received as always from Sytner Newport.
My problem with a faulty tyre valve was sorted in a reasonable time
My car had to remain with you overnight as you did not carry out the work on the day the car was booked in
Hire car was arranged on booking but on collection no car was allocated. Poor job done on the valleting.
Always provide me with a fast, efficient and polite service
service was quick. Whom ever did my full valet did an amazing job- i was very pleased.Only down side was you wouldnt come and get my father so he could pick up the car he had to catch a bus and walk to you.
Car serviced promptly and redelivered to our home
nothing was too much trouble
Disappointed car had not been registered for the BMW service pack although paid for with purchase. Presented an awkward situation when I was asked how I intended to pay! However, Josh at Sytner did resolve the problem completely and promptly.
Having been a customer for 10 years i always find that all the staff are very helpful and professional. That is why i keep coming back.
Greeted well, only waited 5 minutes to see advisor. Hire car was ready and service was done in half the time I was told so well done Newport.
They were courteous, on time and saved me a journey by collecting my car and re-delivering with an excellent report.
It took two trips to Sytners Newport, to have a replacement pair of wiper blades fitted. Arriving for the first appointment, I was informed that the correct blades for my car were not in stock, so a further appointment was necessary.
Calls returned and kept informed by Josh. Work completed on time and to my satisfaction.
I was advised that I would get a call back after repair. Still waiting
Excellent service; very efficient and friendly
I was told it would be £320 and on day told it was £550 eventually reduced to £460 but felt it was really expensive. May put me off servicing with BMW when 3 year warranties run out in March
Josh very helpful - kep to time and provided transport back to collect after service
Good friendly atmosphere
Salesman kept us informed throughout the process. Went over and above to ensure we were happy with our purchase.
Paul was extremely helpful and knew exactly what I wanted.
All staff, from Reception through to Matthew and Paul, thoroughly professional and welcoming. Hence fourth car from yourselves.
The team were friendly and helpful from the moment I walked through the door.
Easy to deal with and very prompt
I travelled from glasgow to Wales to collect my car. Everything was in place and ready for me arriving. Sytner also put me up in a hotel for the night which was welcomed after a long drive. Lloyd Williams did a fantastic job getting everything ready.
AS EXPECTED,EXCELLENT SERVICE.
Sytner Newport staff always go above and beyond to make the whole experience purchasing your vehicle smooth and hassle free. Pleasure to do business with and always willing to explain and offer the best advice where needed.
Satisfied despite issues. The Sat Nav installation was missing from the X5. Small gouge in from bumper of M140i. Lewis (our salesman) went out of his way to address both issues in the quickest time frame he could.
Staff were all very friendly and I was kept well informed about my purchase.
Excellent - salesman was very knowledgable and worked hard to make the overall package work for us both
Great experience from start to finish!
First class advice, very knowledgable and made the purchase and plate transfer seamless.
Because I was very happy and satisfied with the way I was delt with by Martin Nolan.
From start to finish I felt that my needs of a vehicle were listened to and understood. Nothing was too much trouble. I'd like to mention the lady on the reception desk - Wendy, I think, Martin Nolan and Howard Lewis who were phenomenal.
Extremely friendly and professional service
Every member of the team were so helpful we would recommend BMW Sytner Newport to anyone
all the team at Newport were fantastic
Dan and Howard were amazing. Test drove on a Sunday and in a brand new car on the Wednesday. Excellent service and not pushy salesmen.
Excellent service, knowlegeable sales staff, good communication
I have always had excellent customer service at Sytner Newport. From the receptionist to the sales team they all make you feel welcome.
Martin Nolan has consistently given thought to my motoring needs over twenty five years, his attention to detail, kindly attitude and negotiating stance bring me back to him year after year. The showroom is welcoming, reception is responsive.
Martin Nolan the sales person handled the sale very professionally
The salesman Paul Jones was excellent as usual and has the patience to let me choose what I want.
Everything was smooth and efficient, Lewis Williams and Matthew Walford were excellent
First BMW for me! Terrific experiance!
The dealership as a whole is always friendly and welcoming. The salesman, Paul, has taken the time to build up a rapport and understand what is important to me in relation to my purchase and ensures that the car and handover experience is suoerb