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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

General Sales Manager
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great attention to detail and a very efficient set-up

Service

Everything done within timescale. Explained by service advisor and verified that everything was to my satisfaction.

Service

Booked a 90minute wait from 8:30am, turned up and told there was nothing recorded and had to wait till 5:40pm. On looking at my car noticed the staff had scratched my boot. I spoke with the manager and was told they would contact me, still waiting.

Service

My car was booked in for a end warranty inspection and MOT, the Sytner computer system had not registered the booking even though I had received a SMS Text confirmation. Service advisor, Josh, overcame this issue quickly. Booking failure means a 4.

Service

On time at a reasonable price but marked lower as I could have had the car serviced at the same time.

Service

Whilst it was a waiting appointment, I was there 2 hours and there was no indication of the approximate time given, but I had hoped it would be quicker than 2 hours.

Service

Because very helpful

Service

Car booked in for 90 minute service - told that it would be 2 hours max instead. Car returned 3 1/2 hours later. This is not the first time that Sytner Newport have not been very honest with how long they need the car for.

Service

I have had an issue with poor communication recently and an unresolved issues with my air conditioning and water jets over the past 2 summers.

Service

Very satisfied hence the figure. Nobody gets 100%! I reserve that for very special cases, and haven't issued a '5' to anybody yet.

Service

Overall the service was satisfactory Lewis was very professional kind courteous as it should be

Service

Attention to detail, quality of support.

Service

Fast & Efficient

Service

Did the job on time and washed the car.

Service

as above

Service

Had to take car back as the the display screen had not been reset. Heard a rattling under the bonnet while driving had to pull over and remove the screw driver that the mechanic had left under the hood !

Service

easy, helpful

Service

All work done under warranty

Service

I've given 5 stars, however, I'm basing this rating not solely on service but the overall experience which includes Wendy (front of house) and Sabeel who's just brilliant, they are both key elements of the service experience as far as I'm concerned.

Service

I've always found the staff here very helpful, friendly and know exactly how to meet my needs whilst I'm at the show room. The service I've received from James Chesworth was a key reason that I decided to stick with Sytner and BMW for my next car.

Service

Everything was dealt with efficiently and I was kept informed.

Service

Sytner Newport provide an excellent service both on pre and after sale service.All the staff I have dealt with have been attentive and knowledgeable.The showroom is modern,smart and welcoming.My vehicle has always been ready on time and washed.

Service

I had a few questions about the how to operate the sat nav and one of the staff spent quite a lot of time explaining. I now have confidence in inputting destinations.

Service

Efficient prompt service and will be 5 stars when I receive my monies from BMW UK for repair of power steering

Service

Car problem resolved and returned when advised

Service

Good customer service

Service

Excellent job

Service

All jobs were completed

Service

Brake pad change, dropped the car off then had a phone enquiring about the locking wheel nut explained that it is in the usual place mechanic could find it which resulted them drilling of the wheel nuts but all the time it was in the correct place

Service

Issue with quote for service and confusion as to which service was actually needed but was resolved By staff favourably, honouring the original quote I had Been given.

Service

Because I was completely satisfied with the service,

Service

Very professionally handled and well communicated throughout.

Service

Very welcoming and very efficient

Service

Nicola, the member of the service team who dealt with my vehicle, is what I consider an excellent representative of both BMW and the Sytner brand. Extremely friendly professional service. A great team.

Service

Very polite and pleasant staff.

Service

Would have put completely dissatisfied if it wasn't for Ceri doing a great job to solve all the issues.

Service

No issues or problems was looked after and treated brilliantly

Service

Lee Watkins and Steve Stenning were both very helpful, knowledgable and efficient.

Service

Nobody knows what's going on

Service

The problem was solved and kept informed regularly

Service

Sytner staff are friendly and extremely professional.

Service

Didn't have courtesy car always long wait for one when car is being serviced

Service

Poor service provided

Service

dealt with in customer waiting area. poor communication by adviser. could not provide receipt at time of collection and had to ring 3 times during a week to get receipt. no phone calls back and took up to 4 mins to answer phone. not to BMW standard

Service

I deal with Nicola inker one of the service advisers who always gives excellent service, and works hard to ensure great customer service.

Service

Communication from the service adviser was ongoing throughout the day. An update to reassure on how things were progressing.

Service

Excellent customer service

Service

Very good service

Service

On the last visit the car was serviced on time

Service

See above. Also I've had no call asking if all is now ok, which is something I did have from Sytner Cardiff.

Service

Had the car for 4 days. Ready to collect at 10:00, collected at 17:00 and it wasn't cleaned. The reason given was "it's next on the list".

Service

The cost of the service was not initially known but I was informed it was £120 dearer than the price quoted when I booked the car in. It was then reduced without a thought which made me wonder how many people had been overcharged?

Service

Comments above apply, only slight negative is that parking at the site is a bit of a challenge.

Service

I love my BMW 1, and the servicing is always completed well. However, my car was booked in for a two hour wait service and MOT at 9.30 am. The work was not completed until 2 pm: I was waiting for four and a half hours.

Service

See above

Service

See my previous comments

Service

Every time I've came to BMW Nicola has always been very helpful and polite always happy :-)

Service

Took an hour of waiting to cllect the care after new brakes pads and MOT

Service

I was very satisfied with the service experience at Sytner in Newport.

Service

staff were extremely friendly and helpful but I spent almost 2 hours in the dealership during my two visits on the same day.

Service

Service seems satisfactory but had the car cleaned free as last valet was poor. Inside valet poor again, dust everywhere, not what you expect

Service

Excellent customer service

Service

Valet of car after service was appalling

Service

On the service report it said that the uneven tyre wear needed attention. I knew that which is why I asked them to look at it!!! In the end I had to go elsewhere. Tyre wear issue still not resolved!!!

Service

Lift home and pick up service , plus your car is beautifully cleaned.

Service

BMW Warranty for 36 months is not worth the paper it is written on! I think BMW should refund my bill of £1989 ?

Service

A panel was left open and I then proceeded to drive the car. The panel was damaged and I couldn't drive anyway due to it catching on the road. I don't expect to pay for a service to have damage to the car!

Service

Totally dissatisfied lied to ignored by email and phone out of pocket by £680 which did NOT fix our car as it was misdiagnosed they even lost our engine cover!

Service

Took too long

Service

As above

Service

When dropping the keys off the eveing before my booking I was kept waitibng for 45minutes and then the following day was kept waiting for 60minutes to collect my car

Service

A problem was identified just less than a year ago, but it has returned. I suppose this really relates to the engineering side of the house.

Service

Good service at what seemed a busy time

Service

Had to wait for about an hour for a lift back to the house because there wasn't a car available

Service

Poor customer service

Service

The normal great service from BMW Newport.

Service

When I picked up my car it smelled like flatulence. I had to drive home with the windows open.

Service

long wait for simple service also they would collect the car but was told this service is no longer available..

Service

Bought vehicle in twice because you didn't fix it the first time, then argued over replacing a part in warranty that was eventually replaced, still no proof this part was replaced so have to take your word for it.

Service

Josh was very helpful and professional and sorted out my issue.

Service

Really pleasant and knowledgeable staff

Service

Despite having booked the car in with plenty of notice, it had to be taken back to have it's first year MOT, because it could not be completed the same day.

Service

A very expensive garage. People are very friendly and kind. I don't understand why I need to communicate with a rep in a suit rather than the mechanic. The mechanic on the video told me a tyre was illegal, the rep said it isn't. Whom do I believe?

Service

Basic oil service carried out on time...

Service

They did a good job for my break pad service.

Service

I phoned in to speak to someone, as had two problems after service - loss of power, which has rectified, (dirt in petrol disturbed by work on car?); and the driver windscreen wiper not properly fitted and came out in heavy rain - no call back made

Service

The service was performed to a high standard , and I was kept updated at regular intervals .

Service

Completely dissatisfied with the service provided by the after sales/service department. We will not be purchasing any further vehicles through Sytner Newport.

Service

Courtesy car was made available but servicing was completed earlier than expected and car returned before mid day. Excellent.

Service

Always looked after very well.

Service

Always good attention to detail from receptionist to customer service dept.

Service

Professional staff always willing to help and make you feel valued as a customer

Service

Issue was fully sorted

Service

I booked a 'while you wait' 90 minute service which included free valet service, and video. Arrived at 1.20.pm for 1.30pm appointment and didn't get car back until 4.45.pm. Long wait. When finished car was dirty. Told very busy that day.

Service

Work carried out was to a high standard and pleased overall.

Service

Although Car was serviced fine and the lady who dealt with my car did a great job. I had to make the choice due to my time restarints given at the point of delivery not to have the car cleaned as there was a 1- 1.5 hour wait.

Service

Very good service received

Service

Appointment took longer than advised but otherwise as expected

Service

No issues, prompt service

Service

This is the second new BMW we have purchased in the last year , we have dealt with a delightful young man called Dan Foster who has been very understanding to our vehicle requirements . Service with a smile.

Sales

A good experience and felt valued.

Sales

Sales executive Martin Nolan made the whole purchase process very easy with his friendly and professional manner he delivered and collected a demo car To my home kept in touch from sale to delivery and explained the controls and operation of the car

Sales

Martin Nolan, was so helpful and knowledgable, when I took delivery of the car he spent at least an hour with me explaining and showing me how everything worked and anything I wasn't too shore about he explained in detail,

Sales

Great service and communication from Paul Jones at the Sytner Newport dealership.

Sales

1. I absolutely love my new 1 series shadow edition in black and 2. The staff were very helpful from start to finish.

Sales

Very professional service

Sales

The sales person at Sytner BMW , Newport was very good and imformative and other staff I met looked after us very well.

Sales

Great customer service.

Sales

as above in 1.

Sales

Once again Paul Jones ensured everything went smoothly and explained all the controls and features of the new model we purchased

Sales

Little late but always kept up to date with progress and did their best to accommodate

Sales

Final purchase was fine but it took me 2 attempts with a previous sales lead to get a car to test drive. This was only remedied when I changed to a new sa,Es lead, Martin, who was helpful and supportive during the sales process.

Sales

Dan Foster your bmw representative was helpful considerate and professional such a very pleasant experience

Sales

Sytner Newport team has a good atmosphere and a very helpful team.

Sales

Excellent all round

Sales

Martin Nolan has been my contact with Sytner in Newport for over ten years and has looked after me exceptionally well. He is the main reason I continue to buy my cars from Sytner in Newport.

Sales

It took me 2 years to decide on my recent new car purchase during which time I had a number of test drives most of which were organised by Martin Nolan. He was very helpful and patient, often providing videos of possible used cars.

Sales

Absolutely fantastic how my car was made to look a million dollars in the 'hand over' room. You made me feel really special. An abso great touch. My nephews told all his friends. Thank you

Sales

faultless

Sales

I found the buying experience very easy. The The sales person Martin Nolan was especially helpful and professional.

Sales

Excellent