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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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One star short as you tried to bill us for the service after I'd purchased a service pack the week before. Internal communications issue on your part.
Staff were extremely helpful
Superb service on arrival.Meet +greeted with a coffee .Met by a salesman who took details + arranged transport.
As usual I cannot fault the helpfulness and efficiency of the reception staff, Service Advisor And the servicing team.
I personally thought it was a exceptional after sales service,
Service. Mot. And. Retro work carried out same time. Car returned cleaned and completed at agreed time .
Great front of house service from the blonde haired lady, and the lady on service reception was very professional yet friendly
Attention to my requirements and the courtesy of the staff employed by Sytner at Newport.
The level of attention at BMW Sytner Newport was superb. Wendy and Nicola should be congratulated.
I was quoted a price for my service, however when I dropped off the car I was told the bill was going to be at least double.
Always get a good service at Sytner Newport, but during my recent visit it was brought to my attention that my car was still covered by a service pack.
Friendly, efficient, well organised, familiar.
Great swift service
i was dealt with as soon as i entered the showroom. 1st class service fuss free and clean car. Thanks
Fast polite personalised service from all in the service team
car left with you at am, told `be ready pm`. then told would be 4pm, despatched driver to collect, whilst on route had a call to say `not quite ready, oh sorry, is it ok to return without being cleaned? we will try not to delay him too long`
I was expecting to have 2 jobs done under warranty but was told I would be charged £50, which I would have to recover from Sytner Cardiff. I declined. I was also billed for 4 tyre valve caps which were missing when I bought the car! I complained.
First class service by the service department as always!
From the lady who greets you as you walk in and makes you feel at home to the lady who dealt with me, the service is just second to none.
Greeted before I even entered the show room and treated great from the get go.
easy to book and efficient
Great customer service experience. Nicola kept me informed of the process and provided me with a hire car and rang me as soon as the car was ready for collection. Car was also very clean!
Your service rep told me he would contact me about an issue I had. He didn't phone, so I phoned back. He reassured me he would phone (it was month end so it was busy!). 2 weeks after your month end I have still had no contact. Not good service
always treated as an individual and always with a smoke
I have no complaints with the high level of service provided by Sytner. However, I have slight concerns over the new vehicle's reliability and inability of BMW to provide the components to rectify the vehicle.
The only negative was that I didn't receive the service video as promised
Was made welcome and explained the whole procedure
i had a great welcome from the lady who greets you in the customer service area always pleasant and helpful' the same goes for the gentleman who sorted out the service details for me , my car was sorted out and finished with no bother or fuss.
Staff very courteous and helpful and I was kept informed.
Josh and the rest of the team were very helpful as usual.I have been a customer here since 2004.I find the staff very professional.
Excellent customer service by Colin
Very efficient as I work 12hrs shifts, and the staff where very quick to fit me in at short notice
Their failure to give me a price of the basic servicing cost for my M6. Their call to imply that I needed to spend £3k on pads and discs, when I knew I didn't need all of that. Comments continued below since no space here ....
From booking to car collection and service everything aspect handled professionally. However I am still waiting for reply to my query about the wheel bearing going so guickly in my X 3 which has done only 30000 miles.
Josh was lovely, explained everything before I went in and called me when he said he would.
First appointment when I arrived told I didn't need service, week later told I needed to have one and to re-book! Service report filled out wrong, wrong make tyres and tread! Not what you expect from BMW. I must say I was treated very well second tim
The car was returned on time and in a very clean condition.
Excellent customer service fromthe moment I entered the showroomCourteous front desk staff and excellent facilities
The Service Agent was knowledgeable, considerate and patient with me. He was enthusiastic about his work and my car. He went out of his way to make my experience a good one.
2 tyres my local depot would do this in approx 40 minutes. You agreed if I was there at 08.30 and forgo your valeting the car your turnaround would better my previous Synter tyre experience . You took approx 2.5 hrs ! Not good enough.
Everyone helpful. Never had any problems with the company.
Every aspect of the service from booking to collecting the car afterwards was easy, on time etc. I've been driving for 40 years and Danielle, on the service desk, is the best I've ever dealt with earning the 5th star above.
Great people, comfortable environment for me to wait and work!
Service was first class. Enjoyable experience.
Usual excellent, efficient, friendly service
Good level of service by any measure
Well up to the normal standard.
Warmly welcomed, work carried out as agreed in the time and cost agreed.
You did what you said you were going to do !
As always Dan Foster arranged everything for me and the whole experience was easy.
Very proffessional. Staff very courteous.
First Class service.
Very professional and straight forward service
Nicola explained exactly what they intended to carry out during the service and asked what time I would like the car back - and true to her word they car was ready in time.
Greeted very warmly and professionally. Speedily booked in, everything explained and professionally handled
Very disappointed that the front drivers side suspension noise problem is still not rectified? This will mean a 3rd visit which is very frustrating and not the best use of my time!!Still waiting for a call back after phoning BMW on Saturday?
Josh was excellent, very knowledgable and helpful.
I really like the lady who welcomes you to the garage
Pleasant and easy to deal with.
The service from Sytner Newport is always of the highest quality. Courteous, informative and efficient. Nicola Inker always takes plenty of time to explain things and is an excellent customer-facing employee.
Prompt and polite service from start to finish
Good friendly service
It is always a pleasant experience bringing my car to you, the staff are courteous and welcoming
Whilst I have just paid for a five year service plan for my BMW 218I RJ 65 PCF, the first service, which is an oil change, is due in June, 2016 so I have not had any service done yet !!!
I phoned to book the car for a service but also explained i needed a new headlight cover on drivers side ; on arrival the lady dealing with me confirmed that a new headlight was to be fitted ; then when collecting the car - continued below
Always polite and very professional service.
Long wait for a courtesy car & costly service with unclear costs beforehand
The Service Dept understood my issues and took time to investigate it.
Staff always attentive, respectful and very helpful..
Good communication and professionally handled. I must say the staff go the extra mile and I have never seen them have an off day!
Great service, communication and attention to detail
Every one at BMW are very helpful and I also liked the car having a health check they sent video I always feel welcome when am there
Experience, as usual very well managed. All staff very helpful, honest and kept up to date. We would always like prices to be cheaper hence not perfect!
I dealt with Josh who was a big help from start to finish. He gave me an estimated date of when my car would be ready & told me he would help keep costs down as much as he could,he did not disappoint.
Not sure how many times I will be asked to undertake the same survey ?
Very pleasant to deal with. Efficient service.
Amazing service. Called on the Tuesday and instead of giving me times available they asked when I was available and made it work. Amazing service from the receptionist also as soon as I walked through the door. What lovely people.
Courteous staff, well organised: with a lift arranged to my work, car ready on time, and cleaned.
Very helpful and did everything that was asked. Staff excellent.
Issue dealt with efficiently
The front brake pads were replaced as requested. I was kept informed of when it would be completed and what parts were required. However the car was not cleaned as they were very busy that day.
Work done to high standard
People in the showroom are very nice and friendly (well most of them). The receptionist, sales persons and ones who manage service appointment as well. However a few people from the actual service garage are a huge let down. They talk like dirt ...
I cannot recommend Josh Jones enough. I turned up without an appointment and he arranged it so that my brakes could be done that day.
I took my car to Newport Sytner at approx 7:15 AM, expecting a wait until opening, but the Service Advisor, Josh, was extremely helpful in having a look at the car and experiencing the problem first hand. Great service.
I was told that my car was ready for collection and it had just came out of the car wash after the running in service. When i picked the car up it had Not been washed?
Every thing was 100%
Treated very well but parts were not there and needed a second visit
As professional as ever, salesman Martin Nolan first rate
cant fault service always offered
We dealt with Steve Stenings and Lewis Williams who helped us greatly. Fantastic customer service from both but in particular from Lewis who help us explore our buying options. His customer service was exemplary both during buying and since we car.
Made us feel welcome, no pressure sales kept us up to date to make the buying process easy.
Overall - excellent service provided by Dan during the initial discussions and right throughout the process
I was made to feel 'special' from the time I started talking to the sales rep about what specifications I was looking for in my new car. I have never purchased a brand new car before and so this was both an exciting and scary time for me.
The whole experience made us feel valued customers, even though this was our first car from BMW
Initial visit did not go well because the manager did not see the difference between a car that had 20,000 miles and a car that had done 30,000 miles regarding its value.
Very helpful staff and great communication throughout the process.
We always have 1st class service Special mention to Dan foster Gareth Mathew walford
Martin was very informative, friendly and helpful
Sytner Newport provide the highest standard of customer service, every time.
I am a longstanding customer of Sytner Newport and the quality of service provided by Martin Nolan during my latest purchase was of the usual very high standard.
All the staff were extremely professional, polite and took an interest and me and what I wanted. Nothing was too much trouble to help me achieve my goal of buying a new car. Dan was exceptional
The service was good everything was ready and basically the dealership made everything run to plan.
I have the car that I went in for at the price I wanted to pay!
amazing very welcome..
Being a customer of BMW as well as Paul I get the feeling of valued and that I am involved with a high end company.
Great service start to finish
it would have been excellent but there was a small delay on my perceived delivery date
Dealt with efficiently and timely. Dan Foster kept me updated throughout the purchase (which I did over the phone / email until I picked the car up)
Could not fault any of the service. Outstanding from start to finish.
Couldn't fault the experience or sales team in anyway.
Very friendly and efficient, the centre had a good stock of demonstrator vehicles available to help me select the model I liked.
Absolute professional care and attention. No detail too small
Outstanding service & support. Dean, the new business manager closely managed the entire buying experience and is a credit to the BMW brand. When buying an M product, the buying experience/brand representation is as important as the product.
I was given time to consider my options and the staff were courteous and helpful when deciding on the purchase. On delivery, again I was given time to learn the controls and was taken on a trial run to demonstrate the features of the car.
Always treated with courtesy and respect and getting the best deal.
I think they was a little bit pushy making my decision and the car had life shine put on but had wax left on the car so wasn't don correctly
Our salesman, Martin Nolan, was incredibly helpful and showed exceptional professionalism at all time
Excellent communication, great and honest advice, lovely touches like the personal video email, extremely knowledgeable sale staff
Excellent and rapid service from the salesman Martin Nolan.
Our salesman Dan Foster was great, updated all the way on build progress the personalised video of the car on the day the demonstrator was delivered was and is a great idea. Only missed 5 star due to a few dirty marks on the internals on handover
Lewis your sales person at synter newport who sold me my new BMW 520 X DRIVE was very good and there was no fuss, any questions where answered in a professional manner and the response time when questions where asked by myself where addressed quickly
Friendly staff. Helpful in completing documentation. Car delivered on time.
The initial negotiation had been a challenge as the car had options which would not have been on my wish list. However, Lewis Williams listed to my comments and structured an agreement which met the needs of both parties.
Friendly informative and accessible
Lloyd from the Newport branch who dealt with new cars was fantastic
Only a slight wait after our appointment time prevents a full 5.
Martin Nolan very quickly understood what I wanted and offered professional helpful advice. He was not pushy, and has excellent customer focus linked with a sound knowledge of BMW cars. An excellent ambassador for BMW.
Salesman Lewis was most obliging and had the time to talk through each and every aspect of the vehicle and financial options
amazing service paul was very helpful couldn't be more happy
The salesman, Martin Nolan, could not have been more helpful and attentive. His advice was good and he arranged helpful input from his financial colleagues.
Quick and efficient