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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Excellent staff at Newport Sytner service - they really look after their customers.
Nicola ensured my car was ready as soon as possible because I had to wait for it. I was kept regularly updated and thrilled to have it back by 12, as I had only dropped it off at 9am.
Job required was done to usual high standard however it transpired a previous job had not been satisfactorily completed
Very good experience
Love the fact Im met and greeted and taken through the experience of the service team. Really enjoyed meeting the lady upon arrival that greeted me and was even more happier to of met a lovely person on the service desk. Nicola inker Thankyou
Very friendly staff, great communication
Very warm and comfortable experience
I was kept informed throughout the day of the progress and even though there was a wait to be seen, I was looked after very well and felt like a valued customer!
Work carried out well and I was kept informed through the process.
basically deserved a good score but on the day not perfect
The service manager is fantastic , very flexible, friendly and always smiling.very professional and always happy to help .he always gives the best advice .i can't remember his name but I. Call him the service guy in BMW Newport
Staff very helpful
Attentive and considerate service from the front of house staff, service manager and the mechanic who took the car for a test ride and listened and understood my concerns
Service was completed efficiently and effectively
Was advised I would be called at midday but the call came after 2pm only a small thing but did have leave a meeting to take the call.
Would have been a better score, but the vehicle check said 3tyres of one manufacturer, and 1 from another. Reality was that all 4 tyres were the same. This was rather careless, and causes the customer to have doubts about the vehicle check.
car returned with bulb still not working and had to be taken back another time ,but when I did point this out they reacted very quickly and fully resolved issue
Service staff appear to think more of STLYE than SUBSTANCES and because it's not a new car (though it's my pride and joy) the staff appear to be less courteous
Very polite service from staff and especially the host. Car was repaired whilst I waited, and the video sent later was reassuring and a nice touch.
Gave overall excellent knowledge
Alan was great and worked hard to find us the right car at the right price. He was a pleasure to do business with. In fact, this is the second car we've bought from Alan.
Great service and kept me informed throughout
Ashley Lane said he would up dare me at 11:00 with an estimated time my car would be ready. Exactly 11:00 he updated me. So rare that people keep to their word.
On time and car delivered valetted
Tyres offered were very pricey.
I booked our vehicle in for a oil service with a online price of £167, upon arrival I was told the price is £280 because it needed a pollen filter? This must be the most expensive filter in the motor trade? I did feel disappointed and annoyed
Very smooth operation and nice welcome
The staff were efficient and and sorted my problem out , without me having to worry
The car is well maintained, and as mentioned previously I always receive great customer service - always friendly and polite but most of all professional.
Sytner is very welcoming from the spacious entrance to the divided desks when dealing with my personal details. Nicola was very approachable and provided my wife with an excellent service.
On time and kept up to date regularly
The car washing service was not up to the normal standard. Wheel alloys not cleaned properly with visible black marks from brake dust. And windows not clean signs of smudges.
When asked if car needed washing I said ok but found water marks all over car which I presumed that it had a hose pipe put on and no drying of car.
The staff at Sytner Newport, in particular Martin Nolan have been excellent.
My car was damaged in the workshop, resulting in it being in the dealer for 3 additional days (after promising one day)
Appears efficient although at rare occasions can be pre-occupied with supplying with a package of diagnostics rare than simply focusing on obvious matter at hand.
The only negative was that the tyre pressures with the four tyres being replaced were at different PSI pressure. Readings -one as high as 42.2 with the other three coming in between 34.8 & 36.6.
As above and good follow up form Nicola Inker with regard to query on service display in car.
I had to wait over a month for my car to be seen as I needed a loan car. You asked for the car for 2 days to repair the leak in the roof of my car and when I collected it I was told it had to be booked in for another week to be repaired
The car wasn't finished by the time they told me and wanted to keep it overnight which I couldn't do, so I had to take it back for another whole day. It cost nearly £1,500 as I needed new tyres and back brakes which is overpriced.
Happy with the friendly staff especially Wendy at front desk! She's a credit to the showroom at Newport.
Good service and nothing too much trouble
Car was serviced without any issues.
All work completed to usual high standard
See above, fairly average disjointed service.
Car booked in on 5 th July with request for auto.courtesy car,confirmed this on 7th Aug.Unfortunatly only manual available meaning my wife unable to drive.
After ordering my last vehicle I was given an approximate delivery date and kept informed of the progress of my car during the assembly stages and it was delivered on schedule.
Your car Valateing is not good for a bmw dealer
Quick service, polite staff.
Welcoming and friendly staff.
Kept updated throughout the day with progress and having purchased a service plan for the car was very reasonably priced.
Not much to say. This was a BMW exhaust recall. Your customer-facing staff were their usual charming friendly selves. You highlighted the need to replace two illegal tyres for which I am grateful and you gave me the car back in a nicely valeted state
Score given for the service in the dealership. However, the tyre issue would result in a Zero!
quick and efficient all work carried out in one visit
Correct all fault on pressure system
Same reasons as above
Same as above
Overall good experience and explain what's happening or they recommend
Considering it was a Saturday prompt service
I was given a lift from and back to the dealers at my convenience. The work was explained to me.
For his honesty, Colin scores a 4.5 for Sytner Newport.
Kept up to date with the progress and very good customer service
Full recovery. Reasonable time, car fully checked for other problems, valeted without any extra cost.
service and MOT carried out to my full satisfaction
Car back on time,
I choose to drive from Cardiff to Newport as I have always received excellent and friendly service from this dealership. I am always welcomed by all and made to feel as if my continued business is valued .
I was treated very professionally by staff and was provided with a courtesy car which was necessary for the day.
Service ok but engine management light was on erroneously so I had to bring it back the next day.
courtesy cars should be provided at all times and cars should be collected and delivered.
Mot dealt with very promptly staff very friendly. Lovely showroom
Everybody concerned always on their toes!
Excellent service but expensive
Small problem with wheel balance weight being incorrectly placed over old adhesive patch
No phone calls received during or after the service.Messages to call me not returned.I had to contact garage to ensure car ready for collection.Unusual as previous visits had been excellent.Disappointing as you are only as good as your last job!
The person who sold me the car, Lloyd, he was great. I cannot fault him but other problems. £350 cash back from the purchase, when I had to take the car in for squeaky windows my wind screen got damaged and now the rear windows need new seals.
Pleasant staff from reception onwards
Serious fault found with wheel which caused me concern
Always been helpful in attending the required services.
Lovely atmosphere. Whilst being extremely professional at all times, Martin made us feel extremely comfortable and was happy to answer all questions we had. He is definitely an asset to the company and it is obvious he enjoys his work.
Great service and a friendly environment.
very quick from order to delivery
nice relaxed atmosphere , refreshments if needed , really nice salesman
Delivery date was correct and the sales team were competent
You feel very welcome as soon as you walk through the door until the time you leave
Lloyd was informative and clearly explained what was required. He always answered my queries and contacted me when he said he would.
Swift and efficient
Paul Jones was excellent. Very attentive and not too pushy during the decision stage. He followed up on every enquiry quickly and in a very professional manner. He was the main reason that I bought the car from sytner newport.
Sales people at Newport dealership very approachable and friendly no pressure tactics to buyVery knowledgeable about the cars
Sales process was excellent. We were able to achieve a deal with a single visit which was an effective use of everyone's time. Had a lot of correspondence regarding spec and Dealer fit body kit with queries/questions answered quickly.
All queries were dealt with quickly
our whole experience in your centre was just perfect and the sales man was just fabulous
the salesman was very professional, informative and kept me up to date on the whole process from the first visit up to the hand over of the car
The salesman was very caring and attentive. My new car was beautifully presented with sufficient instruction on how to work the gadgets. I shall return for the next lesson soon. I feel the finance people should explain more about excess mileage.
Found the whole process a pleasant experience. Dan Foster was a very personable sales executive to deal with.
Very satisfied with the care I received always felt at ease and well looked after. The little touches with the video just made it that bit more special.
Dan Foster of Sytner Newport could not have been more helpful,it was a pleasure to do business with and ultimately with bmw
Lewis Williams the sales executive who I dealt with was very nice and welcoming and he went above and beyond to make sure that I was happy. He is a real credit to BMW and a pleasure to do business with.
I purchased my vehicle from Lewis Williams, his approach was both relaxed and centred around me as a customer, his conversational selling style allowed him to ascertain my needs and make suitable recommendations and ultimately gain a solid commitment