Sytner Newport Star Rating
Sales
20 comments from 44 reviews
Service
52 comments from 110 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Great bunch of people"
"Labour costs of 199.70 for 1 1 2 hours work"
"It cost £172 to replace two parking lights. They gave me a deal £247 i am delighted with the deal but not the price."
"As usual excellent customer care service and very polite and efficient"
"everyone i met was polite nothing was to much trouble,very professional."
"First class"
"I can not open the tailgate. It was written down it needed looking at, however it was not rectified."
"I had a brake fluid change that took 12 minutes to do and i was charged £101 this is not on!"
"no recovery service from dealer"
"My car was originally booked in for a 1 30pm appointment due to drivers rear light not working.I sat and waited until 3pm to have this corrected.I eventually asked how long this was going to take and left the car there to have the service carried out"
"I still have a problem that has not been rectified."
"They were very accommodating and very helpful."
"Good facilities while I waited for my car service coffee, newspapers and free WIFI. Staff also polite"
"Alwayd have received good service for the Newport team. Especially liked the timed appointment this time"
"On the last 2 occasions the warning light wasn't cleared the invoice showed I had been charged for a replacement cover this was removed when I queried it , in oct 2011 it was 29.35 in march 2012 it was 49.13 this increase was unacceptable"
"left without vehicle overnight and bmw blamed MOT station and MOT station blamed BMW but customer was left with nothing"
"Lewis is excelent there nothings ever perfect but hes as close as you can get."
"Service was fantastic."
"They are excellent"
"An apologetic 2.5hrs for an MOT and wash spoiled the usual service. Delay was at MOT which had to be outsourced."
"well satisfied. staff very helpful"
"Dispite organising the car to be booked in, when I arrived it wasn't scheduled to be seen. However the courtesy car was arranged and the job was completed quicker than anticipated. Hence overall no issues."
"Helpful and cortious but unable to solve the problem the car went in for"
"Steve gave excellent service in resolving the defect."
"the service was excellent"
"Service staff were excellent, the timing was perfect so no complaints from me"
"Warm reception from all encountered yet again and dealt with service requirements as requested but being very picky I did have a short 5 minute wait both on arrival and collection to see a representative"
"Could not find them with the post code on there website."
"First class."
"Amazing Service"
"Everyone I have dealt with at the dealership is very helpful and very professional."
"The only negative relating to the service was the garage was unable to pick up and drop the car off resulting in me waiting whilst this was completed."
"They were extremely helpful effeint and went out of the way to help. A great improvement on previous visits to the dealership in the past."
"The staff are very helpul and friendly."
"they were very helpfull ."
"Parts required obtained quickly"
"Not as good as other Synter dealerships I have visited."
"Told appointment for 10 30 when i got there told 11 oclock"
"The dealership are excellent, I would personally like to thank the technician who resolved my problem, I am very grateful"
"I have always found the dealership polite, friendly and efficient."
"Staff polite and efficient,however I was without my car for a couple of days."
"Excellent service but on this occasion they forgot to clean the car"
"Oil was overfilled at first service meaning I had to come back to have it drained inconvenience"
"Excellent service, car valeted like new"
"BMW have said they will re-emberse me for the cost of 1 wheel as the aloys keep cracking"
"there brilliant with me they keep the costs down ."
"Had to chase the order for touch up paint by phone"
"Friendly welcome. Car was washed and vacuumed upon return. Text message sent when car was ready for collection. Car ready within the selected time."
"The experience was excellent. Rachel who dealt with me was friendly and professional. The car work on the car was excellent and the whole experience was painless."
"Although my oil service was carried out with no problem I had rear tyres fitted at the same time this resulted in damage to both wheels as the work done by a third party tyre company."
"Everyone was very helpful."
"Always impressed by their professional attitude"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The sales person was on the top of his job howeverthere was a delay by a week with the delivery."
"Paul was very thoughtful and kind"
"Most helpful in explaining the workings of our new vehcile"
"I give salesman 100"
"Test drive not required as this my third BMW."
"salesperson very helpful informative completely explained working of the car to myself made buying the car a pleasure."
"This is my 5th BMW from Martin Nolan, excellent"
"Very professional. No pressure to buy."
"Made the experience of buying a car very simple with no pressuring and sound honest advice"
"Everything went very well. We were kept up to date with the progress by the salesperson."
"I have nothing but praise for the salesman Mr Paul Jones and the new X5 is superb."
"The showroom at Sytner Newport is always immaculate and all the staff very polite, friendly and eager to please and assist. The salesman whom I dealt with Paul Chapman was particularly easy to get on with and explained every aspect clearly."
"Our salesman was brilliant, very helpful with excellent knowledge"
"i WAS EXTREMELY HAPPY WITH THE level service of the team and considering I was only popping in for a look you must understand that I was impressed"
"Outstanding service at the sales and parts points.Professional, courteous and unhurried dealings"
"I was looked after very well by Mr Paul Chapman. The entire experience was very enjoyable and hassle free."
"Had trouble with salesman completing the paperwork correctly, had to seek advice"
"This is my 3rd car from Paul Chapman, he is great to deal with up front and always feel happy with the deal"
"Excellent performance"
"Sytner Newport are by far the most helpful dealership ever visited, Martin Nolan was superb"