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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had a good experience with the service

Service

Had upto date texts and video whilst I waited as to what was being done with my car

Service

Very friendly staff and management

Service

Great service

Service

Great communication, keeping me informed every step of the way from booking the car in to completion of work

Service

Very relaxed, calm and completely responsive service. The staff members I have dealt with were quietly professional and very knowledgeable. I've bought and test driven lots of cars and without doubt my experience at Sytner Newport has been the best.

Service

The best look for Aimee Sanderson, best coustomer advice!

Service

Nothing I would change, got the problem sorted based on my needs.

Service

Excellent service from technicians and service staff

Service

The staff were very helpful

Service

Everything done as agreed.

Service

Good service and treated well with all members of staff. Nicole & Wendy especially on reception

Service

Personal responsive service from Nicola a Local service agent.

Service

Friendly staff, efficient setup

Service

The issues with my car were rectified in a timely manner, the service department are amazing .. thank you !

Service

The staff appreciated that we had an urgent problem and were only in Newport for a short time. They did the job speedily and with total professionalism and courtesy. This is probably the best standard of customer care I have ever experienced.

Service

Dealt with Amy who was very polite and helpful and took time to listen and find out what the issue was with my vehicle! Not ignored when at the dealership, made to feel important and a valued customer!

Service

What I asked for was carried out in a timely and efficient manner .

Service

Staff were excellent

Service

Loved the video feed back. It was great

Service

Work was great and very prompt

Service

Easy to liaise with , friendly , communicative and good service

Service

Great service

Service

Service was carried out to an expected standard.

Service

Shows you everything that is being done to your car via video.

Service

Nicola was very helpful and explained all I needed to know about the we work and MOT

Service

Everything done correctly

Service

Very good communication and customer care throughout. Very pleasant staff.

Service

Fast and efficient

Service

Service advisor was excellent. Members of staff even helped me bump start my vehicle

Service

no fuss and no delays - car ready when needed and kept informed of progress

Service

Great service

Service

From meet and greet to collection it was a good experience

Service

The staff made you feel comfortable and at ease

Service

Quick and helpful

Service

Thanks again to Matt Dennis for his great customer service throughout.

Service

Good service and nice people

Service

At the end of the Day, all jobs were completed to my satisfaction.

Service

Always a good welcome and attention from all staff

Service

Went over and above to do my car quicker due to u foreseen circumstances on day of service ... top job BMW

Service

Aimee is a credit to you and ensured that all went well and great communication to keep me informed.

Service

Everyone one was extremely polite and. professional.

Service

It was more than I expected, and I was very pleased even with the after service call , Amy is a very professional person

Service

Very prompt service

Service

Great communication, professional staff.

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No hassle, and trust the service

Service

Fast and efficient and cost effective

Service

Mr Matthew Dennis is excellent at his job and deserves a pay rise.

Service

Excellent product knowledge, great communications, my expectations were well met

Service

Service went well, polite prompt and informative staff

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Overall the service experience was above and beyond what I had anticipated

Service

Great and fast service. Friendly and great people

Service

Very good

Service

Good combination

Service

The service was performed while I waited, in approximately the quoted time and for the quoted fee. The car was returned valeted.

Service

The whole process was easy. My service advisor Rebecca Johnson was outstanding, very professional and went above and beyond.

Service

Finally the issue with my car has been sorted with no extra cost to myself

Service

Better than satisfied, highly delighted

Service

I was kept updated through out

Service

The service was as I would expect from bmwit always is very easy

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Friendly respectful staff and very good service

Service

I was dealt with very professionally and courteously. My thanks especially to Rebecca Johnson and the service team overall. My car was serviced to an excellent outcome.

Service

Seamless

Service

I believe in honesty and praising those that deserve praise.

Service

My vehicle required a software update which was a recommended solution to an issue resolved after a visit from BMW Assist. This was carried out speedily to suit me.

Service

Good communication on time booking-in and finished within the quoted time pleasant service advisor

Service

Nicola Inker was extremely helpful and kept me updated with the progress of the work.

Service

Nothing to complain about

Service

Matthew looked after my car service needs and all went as planned.

Service

Great service

Service

Always find Nicola very helpful and she does keep you informed of progress.

Service

Problem with coolant loss was quickly determined and corrected within the agreed time specified.

Service

Everything was done for me, I had a good result.

Service

The car was dealt with promptly and returned having been washed. I was sent a video showing the inspection and outcomes.

Service

Helpful staff and kept up to date with events during the day in relatin to the servicing and MOT of the car

Service

Well informed, discuss any issues. Agree way forward.

Service

No problem

Service

Service was completed on time.

Service

Fixed the issue very efficiently!

Service

Honestly couldn't ask for a better service experience. Which is why I travel to Newport for my BMWs, even though I could stay closer to home in Bristol.

Service

I was impressed with your service representative

Service

Repair completed efficiently

Service

Dealing with your staff was a pleasure, the surroundings while I waited for the service to be completed were pleasant and I was very happy with the manner in which the service took place. Thanks for cleaning the car as well.

Service

It was an easy process and didn't wait long

Service

As well as having a service I had a light bulb replaced at a very competitive price, well pleased.

Service

Faultless from start to finish.

Service

Kept updated at all times and phones answered timely

Service

Greeted at the door. Polite and understanding service advisor. Fault was swiftly diagnosed and rectified. Great service from all staff involved.

Service

Completely satisfied they explain what is going to happen and give you updates over the phone, to keep you informed about the progress of the work being done and any extra work they find needs to be done.

Service

Both Lee Wesson, who carried out the service, and Nicola Inker who updated me on each phase of the service, demonstrated very high standards of professionalism and are a credit to BMW.

Service

Kept up to date with all part of the service

Service

Completed the service in a shorter time than originally stated after I requested if it could be done quicker. I would have accepted the stated time frame but it was very helpful for me to get away earlier. Thanks.

Service

Aimee Sanderson was very helpful when all the work could not be carried out in one day.She arranged my X5 to be collected on the second occasion which was a great help.

Service

I visited for safety recall work. The work was done quickly and efficiently and I also benefited from a courtesy visual inspection and video report.

Service

Were able to fit me in at short notice.

Service

Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.

Service

These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.

Service

Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit

Service

Love the car, just what I wanted and the sales manager clearly worked to find this exact model, to this specification, at this challenging time.

Sales

Kept informed which helped with a longer delivery time and all very friendly but professional at the BMW centre

Sales

Newport Sytner. I will go no where else. Been a customer since 2007

Sales

Jamie Thomas again. Fast service Jamie giving constant updates throughout process

Sales

All the staff at Sytner Newport were friendly, courteous and very helpful especially the salesman Mr Martin Nolan,who we bought our first car from in 2018.

Sales

couldn't fault the service, the team really pulled it out the bag for me

Sales

Caitlin, the sales rep that dealt with me was very knowledgeable and helpful and provided me with a great service. She also involved the sales manager to ensure I got the deal that I wanted and had no issues with ensuring my needs were met

Sales

Delivered everything that was expected in friendly professional manner

Sales

Never had a car delivered in person by the sales executive before!

Sales

Fully informed, fast efficient service

Sales

My purchase was carried out in a business like manner and I feel confident that I have made the correct decision.

Sales

First class from start to finish

Sales

I was communicated with on a regular basis/assured Kept up to date with information required on vehicle transfer etc. Met and greeted professionally/in a friendly manner. Offered help and assistance where required - could not have been more obliging.

Sales

Treated very well and very happy. Small issue with the car but my contact, Martin Nolan, was first rate, sorting out an alternative for a few days and ensuring all was sorted. Excellent customer service!

Sales

3rd car purchased at Sytner Newport BMW in last 3 months, and once again excellent service, communication and car preparation, both when purchasing used approved and new

Sales

Smooth hand over of my old car and collect new one, minimal paperwork as all done on line.

Sales

Excellent information constructive advice and first rate sales support from Jamie

Sales

Given the CV 19 issues the hand over was perfect

Sales

Well it was easy to get the car and helped us in every way

Sales

The salesman Jamie was super helpful.

Sales

This is the 4th new vehicle I have purchased from Martin Nolan of Sytner Newport. The service received is top quality for a genuine individual. Nothing is too much trouble. 10/10 as usual.

Sales

A friendly and excellent employee I spoke to

Sales

It's my first motability car and it's so lovely to finally have a car that I can drive without pain!

Sales

Had regular updates before we picked the car up

Sales

Speedy service

Sales

Excellent service by Sytner Newport who were very patient whilst I looked at the Spec/ finance of the new car. Considering the expense this was really important to me and their helpful attitude meant that They gave me lots of help and advice.

Sales

Seamless!

Sales

Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection