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ABOUT SYTNER NEWPORT .

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Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Felt looked after my service staff

Service

My service advisor, Mathew Dennis, provides an excellent service and provides continuous communication throughout the time my vehicle is there.

Service

All very smooth, no problems.

Service

Service completed with satisfaction.

Service

Service customer liaison person was very polite and informative

Service

From start to finish the experience was fantastic.

Service

Complete satisfaction

Service

Good service received

Service

Very good customer service. Everything is explained in detail for you and prices explained. Also you can wait while they service it

Service

Service was completed on time and I was updated on progress throughout

Service

Perfect service

Service

Everything went as easily as i hoped , not often that happens these days !

Service

The gentleman was fab.

Service

Very helpful personnel.

Service

Staff were great

Service

Mathew Dennis is a pleasure to deal with. He goes the extra mile for customers.

Service

Usual great service from Sytner Newport

Service

The mechanical problem was diagnosed and fixed promptly

Service

Very personal service - they identified me from my registration number as I drove into the facility (I think!) and hence greated me by name at the door. They came to meet me with all the paperwork in hand. Could not do this better!!!

Service

The whole team worked together to be in touch and do the technical work to find the problem on the new 8 series and solve it

Service

Was kept informed what was happening and a call the following day to ensure everything was ok :-)

Service

Work done on-time & as requested, price as quoted.

Service

Vehicle ready in the allotted time slot

Service

I received video footage during inspection and an update call of progress during the day

Service

Because the work was done in good time car was washed and cleaned inside and out and dried very professional

Service

Customer service A**

Service

Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.

Service

Collect and delivery service.

Service

Collected and returned did take all day

Service

As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.

Service

Nothing was too much trouble

Service

Quick professional service.

Service

My car got recalled and they did what they needed to do well.

Service

Easy to contact To arrange service. booking in, costings all supplied on phone. Reminders sent re booking. Polite and helpful staff.

Service

The staff was very helpful and the service was very good

Service

Darnell was very informative and helpful

Service

Very efficient service

Service

Sytner staff are very professional and make the customer the center of focus

Service

Superb service

Service

Excellent and efficiency service and customer service.

Service

Car completed on time and fully cleaned inside and out.

Service

No fuss and quick

Service

Again, fantastic service from Matthew, professional and helpful. Matthew kept me updated on the progress of my car service.

Service

Complete satisfaction

Service

Car was picked up by a very friendly chap, Amy kept me informed throughout the morning, the video was a great touch and car was delivered back in a very timely manner. Everything was perfect

Service

The car booked in as promised, and completed on time

Service

Always professional but friendly at the same time. Always kept informed. Efficient.

Service

Kept well informed and everything completed on the day

Service

Great

Service

Excellent customer service

Service

Excellent customer service from start to finish!

Service

Everything was as we expected

Service

Friendly Service

Service

Always friendly & very efficient

Service

Kept to appt time and gave prompt feedback on what the service entailed

Service

Very professional staff, great communications compared to previous manufacturers. Welcomed at dealership managed to get work completed a whole day before expected.

Service

Very efficient

Service

No issues at all especially considering COVID.

Service

Great service from Sytner Newport as always, had a waiting appointment on my last visit which worked well. I was looked after by Aimee who never fails to deliver on first class customer service.

Service

Frequent updates and great customer service

Service

Carried out all work required, with good communication with myself

Service

Very professional team

Service

Well.explained no fuss

Service

The service team were incredible, and even sent us a video showing us what they'd checked etc. It was very reassuring.

Service

Matthew was very efficient and professional

Service

Great availability of appointments and as always a seamless, prompt and informative service from Nicola and the team.

Service

Friendly and helpful staff

Service

Couldn't fault any aspect of the experience

Service

Newport arranged an appointment with the Swansea store very quickly as it is my closest and the problem was solved overnight.

Service

How like how professional all staff are from reception, sales and even mechanics, always a smile to greet me and always very friendly.

Service

Very easy to book a service and work completed on time.

Service

Work carried out in a professional manner and I was informed of progress throughout the time my car was being dealt with.

Service

Expectations managed with regard to delay in delivery but keep in touch throughout

Sales

The centre's staff delivered an exemplary service throughout.

Sales

Very happy with the service from Martin, as with previous cars, he was very helpful and responsive in assisting me with the new purchase. I was able to test drive the car prior to buying which helped greatly in making my decision.

Sales

It was a remote purchase, but Sytner Newport provided me with all the information I needed.

Sales

Every question was answered before I left

Sales

Everything was perfect

Sales

Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.

Sales

Kept me informed, easy transaction, listened to my concerns

Sales

Booked in and no stress dealt with and shown the car

Sales

Constant contact available throughout my purchase. Questions were answered and everything ran smoothly.

Sales

Jamie made the occasion smooth and reassuring.