My car has not been updated after a device which means I will h e to return again to Newport in order to get the information uploaded on my car. Very poor.
Poor service from the service advisor.
Delays occurred in arranging service. Issues logged for repair not completed. No follow-up call/booking made relating to repairs outstanding
One slight blip was that the check list I was given included information from a previous visit when a tyre had to be replaced because of a bulge in the side wall. This was sorted out and explained.
There was confusion over the booking - I had to wait circa 30 minutes. The service advisor was excellent throughout the process. When I collected my car, it could not be found - it was eventually found on the ramp - I had to wait circa 40 minutes.
The tyres were under inflated upon driving on the motorway, I had to stop to inflate them.
Always find the staff helpful
Even though there was a misunderstanding with the booking I was completely looked after
Every part was completed quickly and efficiently
Everyone at Sytner Newport were friendly. All the information given was in a clear, black & white fashion. No hidden cost, service done in roughly the time scale give.
personal service is very good but the value for money is terrible, £650 for oil, sparks and a couple of filters is ridiculous
On time, attentive. Helpful.
Great service , felt very welcome and cafe idea very nice while you wait.
The service wasn't completed by the time promised but the delay was handled politely and professionally by the service advisor. In the circumstances it wasn't too much of a problem.
Car was left for over the agreed time. Although checked it remained uncleaned.I agreed to wait further. Forty minutes later, it still wasn't done. I had to leave as I needed to be elsewhere. Plus - see above answer
Great welcome, tea coffee and cake while you wait. Car valetted. Good booking system
Consistent outstanding service standards
Had to organise 2 separate work days a week apart just to get the car serviced as they couldn't do it on the 1st day and wanted to keep it overnight, leaving me without a car. Warranty items not resolved and no appointment offered to resolve these
Repair completed satisfactorily on time.
I was told by the guy serving me that it wasn't his fault that an appointment booked by Sytner Newport to check the body work for a yearly certificate was not able to carried out there but I had to drive to Cardiff Sytner garage instead!
90 minute appointment took 3 hours
The staff are delightful, pleasant, helpful and professional - but under extreme pressure from vehicles which aren't of the calibre expected.
Josh as always is first class, he is attentive and polite.
Staff at Sytner NEWPORT are excellent, great space to sit and wait for vehicle to be serviced.
Continued from Q1. I am still waiting for a phone call from Nicola!!
Good communication and quick responses to my queries from Ashley
No complaints with the work carried out.
See above. Although the staff were courteous and tried to be helpful, and the work was done under warranty (apart from the cost of two new tyres) this was the worst experience I have had with any vehicle. This was my fifth BMW and it will be my last.
Took over a week and 20 phone calls, before speaking to Paul The salesman who help us book the service, was told there would be a car but no car was available, luckily Paul aloud me to use his
I was happy with the service department that dealt with my issues but was not happy when I picked the car up after being there for two days my car was not cleaned
My requests are always answered personally by the person concerned no telephone call returned as quickly as possible
Would have been 5 star but the service reset was done incorrectly. Should have been 16,000 but set to 7 so I will need to come back to resolve.
Car was late being returned, 1.5hrs late, but I did ask for the car top be washed, but that was not done properly. Perhaps a quick blast with the pressure washer was what was done
Was initially quoted a price of £345 and 2 hours time to complete the service which included a wash too. I returned just over 2 hours later to see that my car hadn't been washed and a bill of £367 , I didn't have time to wait for it to be washed.
I don't really like being greeted by receptionist as "lovely lady", especially after I had provided car registration so had been identified. Stone chip damage quote should give touch up option as well as "ideal" solution (repaint bonnet)
The service sign is still coming up on my dash and I did mention it when I had the Service done. The member of staff dealt with it but since I had the MOT it is coming up again.
Car mot was not done to how I usually get my mot done for the money I paid I expected the car to be washed and hoovered at least
The service centre is expensive. The service staff are no really necessary, it would be more efficient to be able to speak to the mechanic that did the work.
Kept me informed on progress of my car and again friendly and professional
My car wasn't washed on its return. The 18000 service is still on the instrument dashboard, even though the service was done. Three was no explanation as to what was done and when the next service was due.
Great team of people, very efficient in all aspects.
kept up do date found the video sent good but did n't really address the reason the car was in?
Reception very good. Work carried out on time and quality enhancement --replacement steering rack- completed as promised.
I have still been unable to contact Mr Richard Fellowes, the head of business at Sytner Newport, to further discuss the above matter.
The experience of dropping my vehicle off is manic and the fix needed the car over night due to the lack of a small part
Booked in for an MOT, told an 1hour wait time on phone and in dealership. When I arrived the person who dealt with me said I was also due a fluid change, agreed to have it changed. 3 hrs waiting later only MOT was done. No fluid change or body review
Part required for repair under warranty was not available when car was taken in at the time booked, a wasted day!
My car was partially washed the last time I had a service plus I was dissuaded from using the loan car and then my car was not ready on time.
Quality was good but it took longer than expected and it was more expensive than I expected
Timely, work done to a high standard and as described.
Always polite, very friendly and always make you feel welcome.
Hand brake adjustment is very tight, may have to return the vehicle
Everything went to schedule.
Very helpful & polite staff.
Slightly longer wait to see service agent
The sales executive was very informative and answered questions clearly and in detail.
When the paperwork was finished which was easy and I understood it all , everything on the car was explained and the car was I top showroom condition
Purchase and collection went very well.
We've always had great care and customer service from Paul Jones at SYtner Newport
Dan Foster outstanding in his service and professional approach
Dan Forster helped me throughout. Knowledgeable, helpful and polite. Most of all honest and open with me all the the time.
All our needs were catered for by our sales adviser Daniel.
Our Sales rep was friendly, helpful, and professional. His rapport was second to none. He is a fantastic ambassador to your brand.
Very happy extremely attentive
Very straightforward transaction and a very nice new car! Neil Jones was particularly pleasant to deal with.
Dan was excellent! great service. Polite, well informed, relaxed environment, honest. he is a credit to BMW.
Sytner Newport
Casnewydd
