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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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All good no issues
because of the care taken to ensure what i needed was done to my satisfaction. rare service in this day and age.
Everything carried out to my satisfaction
Dont get what u should expect from bmw franchise
Although I left my car at 8.30 on a Friday morning, the MOT was delayed and I had to collect on Saturday morning, this was not ideal. The courtesy car I was given had almost no fuel in it which was somewhat of an inconvenience also.
Again when there is a delay staff come and keep you updated and informed immediately
Had to revisit as tyre pressures hadn't been reset properly
Speak to Matthew at sytner BMW newport
because they're faultless
Completely wasted my time coming over as nothing got done except for a 2 second job.
I was inform that my car will go for a mot and heath check and I will recive movie from mot check on my email. Heath check was not done and after check recordings from my dash cam I notice, so my car was driven to differend garage for mot check.
Good, but not excellent.
Quality reception and workshop staff and facilities
Service was not completed satisfactorily the engine oil which had been drained had not been replenished which meant I had to replace it (at my own cost) on my first trip following the service
Fantastic customer support our customer service representation
Kept updated throughout and was charged less than the quote which is always a nice surprise.
Job was done on time. No fuss
Paul Jones was his usual friendly and helpful self and as been for the last 15 years he has been dealing with us.
Booked in for a brake fluid service but unsatisfactory based on the length of time it took and had to bring it back a week later as the settings hadn't been reset.
The car was completed on time and everything was ready for me to colleymy car when I was ready
Never fail to please.
Ticked all the boxes.
I expected a quality service and l got one.
Happy customer, happy to be with Carie Mc.,
Staff are always helpful
Car not cleaned. On return to car the fault was still displaying - after another hour was told this is normal and would go out. Warning has gone out but still feel that there is something wrong as range is only half of normal and showing refill 0.5l
The job was done to a high standard .
Aware there'd be a wait but completed within the time frame.
Broken window regulator diagnosed then arranged to be re newed
The girls were welcoming and efficient
Highly professional and courteous service.
Car picked up & returned in good time. Cleaning of vehicle not as thorough as previous experiences
6 hours to do an mot
The young lady who set it up rang me the day before to remind me, whilst there I was offered coffee & treated exceptionally well
The video and information of the service.
Always a warm welcome from the front desk lady and Josh on the service desk is always accommodating and gets things done.
Failed to return calls left 5 hours ago and had to chase up for updates. Again, not impressed considering the cost I paid for a new car. Not proactive and too casual with their customer interatcion.
I appreciate the thoughtful customer service
See above regarding the removal of a set of keys from my BMW??
Complete Health check and Video. Great !
Nice people to speak with, car feels better after the service and helpful staff.
Convenient, friendly and efficient service.
Very happy with the service, but disapointed that the communications between my car management company (Pendragon) and BMW. The brake service work should have been sorted between them selves and not left for me to rearrange the work.
Car wasn't cleaned, inside or out, the brake squeal was not sorted out and I waited 20 minutes to be served despite having been asked to attend 30 minutes after planned at 10am and arriving at precisely the time required. Another issue was unresolved
The recall process was very smotth
Car was in for a complimentary "1yr birthday" check and clean. Had to wait a bit too long imo to get my car back (almost 45 minutes)
Car went in for an oil service and needed an update on navy system, left 1hour later than expected.
Inspection and valet was completed on my car in a timely manner. I was asked if I would like to change the brake fluid but wasn't made aware that this wasn't under warranty until I asked. It would be worth saying this early on in the consultation.
Follow up service is very poor. Not convinced the problems I put the car in to be looked at was actioned. I was assured there was nothing up with the battery and still awaiting a call reference the wheel hubs. I never been ignored three times of call
Everything was done and finished on time
The staff are nice. You don't need the middle person. My wife had to wait 30 minutes to give the car keys in. Why can't we just liaise with the mechanics directly. Presumably this would be cheaper.
good customer service
All the staff were great and had a good chat with Matthew Dennis he was very helpful and very polite
I was charged £650 for a new vacuum pump and had to take the car back the next day as the engine management warning light reappeared. Then I was told that the vacuum pump sensor was faulty and was replaced free of charge Was that the original fault ?
On my last visit to enquire about tyres, the staff were friendly and answered my questions. However, you are asking nearly twice the cost per tyre as the garage down the road, which is shocking given their price.
You did what I expected you to do.
Well... what more can I say?
Because they fixed all my issues under warranty even the wearing parts that were broke due to a fault with a non wearing part.
My service experience wasn't so great. Service took all day wen they said it would be 45 mins. Also no adblue was put in my car.
Alan Middleton was brilliant
Extremely high level of customer service and help
Again, a no hassle experience.
The approach of the service department, lack of knowledge and open chequebook approach to investigations.
Long standing customer and made to feel very welcome
Service cariied out satisfactorily. Pleasant helpful staff.
I had an issue with a factory fitted tow bar which was never resolved
Perfect service standards, always made to feel welcome and individual and always looked after to high standards. Very friendly and welcoming staff. Vehicle was booked in to my convenience and schedule and completed overnight to minimize disruption
All the staff I engaged with were friendly, helpful and professional. The VDU system in my car was fixed...I was given regular updates on the service progress by Nicola, she managed my expectations of time taken to complete the service very well
With the above in mind, I have scored accordingly for servicing. Service from the sales department and front desk service staff has always been good.
Whilst not the fault of the service manager, the car wasn't cleaned or valeted due to lack of staff which is disappointing on a £450 service.
Nicola Inker is just fantastic at keeping everything in order and myself and other customers informed .
The lady is always lovely that welcomes you, your given the info you need and it's quick and professional
From the initial 'meet and greet' to handing back the car, everything was perfect
A professional service
Never let you down and good follow up
Car wasn't ready when I went to collect it. Still being washed.
My serce advisor, Nicola Inker is very professional and customer focused. I'm alway 100% happy with service provided by Nicola. Also lady on the front desk is always very nice, customer focused and recognizes me as customer with a long BMW history.
Great local friendly service but for the 2nd time our car was not given the free complimentary clean and wash
Taking delivery of a top quality vehicle from a top quality dealership which provided top quality customer service throughout! My answer to question 1 says it all...consistency is the key to regularly exceeding customer expectations!
'Birthday' valeting of car was ok but not at same standard achieved when valeted at home. Surprised when rep started to discuss vehicle health check info with my husband rather than with me and that she offered to move my car to 'save me struggling'!
No issues, car ready on time
Great customer service by the staff
There was nothing to be dissatisfied with.
Worst aftersales I have ever witnessed
They did what they said they would and did it with a smile too
Not the cheapest service
The same as earlier 1st class customer service
From Wendy on reception to Rebecca on service reception and Gareth Jarman on sales we were treated with utmost respect and a very warm welcome
happy to bring my car fro a service and the customer care is spot on
Paul was professional and as attentive as always - he ensures a personal service by undertaking every car handover himself. Debbie took on the financial handover side of things - friendly and professional - they both inject personality to the process
From booking in, service and car being returned cleaned an excellent all round service was provided.
I use Sytner Newport because of their superior customer service compared to my experience at my local sytner BMW dealer in Cardiff.
Very good service from Kerry in service. However car was not ready when I went to collect it at 5.40pm despite being apparently booked in for valet that morning. So very shoddy wash done!
Convenient drop off times and collection
Service advisor was very helpful and polite.
Would be 5.0 but was initially told it would take 90 mins and it took about 3 hours.
Great comms, work on done on time,
Full check of the car, with full video to show me all the steps taken. Very helpful follow up staff arranged further appointment on the spot.
Did what they offered
I will be looking for a good garage that can meet my needs of giving a good srvice
Car booked in for Monday, had to retake the car, and return home, 40 mile round trip, Car booked in for Tuesday next day. A OK. Nicola sorted it, Well done Nic Promotion for you hopefully.
As already mentioned above, always a good team to deal with. They go out of their way to ensure that your car is being looked after professionally and that you are always made aware of anything that needs to be done.
All members involved gave me excellent service
I seem to have a squeak on the front right wheel and also squeaky brakes, i did raise this when checking in however the problem still persists, when collecting the car I waited to speak with Rebecca for 20 mins in the end another rep handed me my key
Latest repair has also addressed the rattling noise that was previously prevalent
First class service personnel and an excellent service.
Took care of my every need. I would have give a 5 if a small additional thing was taken care of!
The car had the dash cam fitted as arranged on the second occasion and I went home without any comments on how the thing worked. On arrival at home I went to investigate the large number of hand prints on the rear screen. The story continues.
Ceri worked very hard to get new tyres available that day, and did so. She also arranged to have bodyshop work carried out while the car was waiting for tyres. The car was available on time for collection. I was kept informed throughout
Fantastic help booking my car in for a part replacement. Greeted at the door where was offered a drink while I wait. Constant contact throughout the day and the fault was explained. Fix same day and felt that nothing I asked was too much.
Staff were very polite and helpful
Quick prompt service
Friendly and professional staff, I was kept updated throughout.
Marked down owing to the filthy courtesy car I was given.
Outstanding customer service from Nicola as always ??
Friendly and efficient service especially from Gareth Jarman in the sales department who liased with service and got the vehicle ready quicker than the agreed time. He also offered us alternative transport while we were on site.
Excellent service from Rachel and Josh as always
No problems this time
Friendly helpful staff. Matthew in particular.
Eventually the service I received from Kerry was excellent
Great service from a clearly dedicated team - it was a pleasure to do business with them.
5 star! We can't fault the service we received from Martin Nolan. Very easy from start to finish. Martin always answered any queries we had and responded to our e-mails promptly. Very much appreciated.
Again I give credit to Martin for his services
Buying a car from Sytner Newport is always a pleasure. Always made to feel valued. Paul's communication and help was first class.
My only issue was that the vehicle was pre built stock and a different specification from a new vehicle - felt that this wasn't explained.
Great people, worked hard to make the remote purchase a success. Specifically Lewis and Caitlin.
Dealt with Caitlin Williams at Sytner Newport. She was very helpful, knowledgeable about the product, and - importantly - patient and flexible with her communication as I was on holiday at the time of ordering the car. Handover a lovely experience.
Great communication throughout the process.
The car was originally due for delivery in June, but was delayed in Europe until late August.
Sytner Newport were very open in their negotiations and the options available to me were well explained. I am very pleased with the final outcome and will likely exchange for a new car with them in the future.
There was a delay in getting the vehicle however the sales person was very helpful in getting me a courtesy car. It would have been easier if the car was delivered to the home address but I understand the documents needed to be signed on site.
Our sales person Andrew Johnson made everything easy and answered all questions we had..
We were completely satisfied and as a matter of fact were totally in awe of the staff from day One and that never changed. They all done you very proud in my opinion.
Very slick Dan Foster contacted me with an offer, we discussed at length via email over a few days, within the same month, the entire transaction was complete (July) Old contract terminated, paid up, refunded my overpayment without any question, all
A smooth stress-free process
Being a disabled customer was disappointed to find cars without blue badges taking up disabled spaces. Sometimes found it difficult to park close to entrance.
Kept up to speed on delivery and handover
Martin nolan very helpful and informative.
Dan Foster & Deborah Pritchard were excellent and kept me informed all the way through the sales, finance and delivery process.
As I only went in to book my MOT and came away with a new Z4 - I think this speaks for itself!
Supportive at point of sales without being 'pushy'.
took time with me when deciding which vehicle i wanted to go with. Explained all details of the car and gave other options. I had the car delivered which was great for me as I wanted to drive in familiar surroundings.