Carried out everything as expected

When a dealership admits they have little experience of M Models this is worrying. Several issue were reported with my car out, only one has been rectified . Some parts were on back order which should have been received by now, yet still no response

Car was booked in for an end of warranty check on a while you wait basis. Did take around 2.5hrs so a bit longer than target time indicated.

The work was completed within the estimated time and the vehicle health check video is a great idea. The car was also valeted "fantastic"

Great service

My only concern was the replaced components were left in the boot, so had to be removed and boot cleaned

From the time I walked through the front door was made welcome given coffee and biscuits a administrator came to me . Who explained procedure .and kept me informed.

Excellent customer service and brilliant staff.

Very pleased with the service

Immediate attention, courteous lift to and from work everything done on time.

Excellent service

Please see my comments I made at the previous question. Totally satisfied. Thank you.

very helpful and kept me up to date with how the car was doing.

Very satisfied, for the same reasons given above.

Service was carried out with no problems and at a reasonable price.

Well looked after, I was kept informed at all times.

Professional and friendly customer service and the service agent kept me informed throughout.

Josh and Rebecca very helpful thanks

Excellent from start to finish. Best customer service anywhere ! Thank you.

Despite several calls to connected drive helpline and two service visits to Dealership the connected drive issues remain unresolved.

Other than above very satisfied

Good service. Good communication.

Was not expecting discs to need replacing as car had been checked recently.

Service not completed to expected standard. Access flap to sump plug left hanging beneath the car and engine top cover not secured in place after service.

Very professional

Great communication from the receptionist and Nicola on Service.

I discussed with Nicola and Rob and it was muted that this was unusual for such a large fault in a relatively low mileage car. I was told by Nicola to call Customer Service head office. I did and spoke with Olivia.

I'm really pleased with the customer experience I received at Sytner Newport. Josh Jones in the service department and Lewis Williams have been fantastic and a great help.

Things went very well and the car was returned in a clean condition with no faults.

Minor service so no real problems. DVD interesting. Mathew, my contact, very helpful and calming! I know I can rely on Syntners.

Very courteous staff and comfortable experience waiting for car to be ready

Easy booking, completed as promised + a wash

Ms Inkler was very professional, and courteous. Went through everything with me explaining which service I required and the MOT. Followed up in a very polite manner, and received the service video when expected. Perfect customer care.

I was very satisfied, I found that from the lady meeting you on the door as you walk In to the lady I dealt with (I think her name was Nicola) i felt at ease with the car and the whole experience and how much she sorted out. So thank you very much.

Very good, although software update left car with European settings so had to solve it and convert back to uk

Fast Pleasant Informative

Identified fault with car rebooked. Turned up for prebooked appointment. No part ordered so not required. Wasted 1.5Hrs of my time going to the appointment. Assitant said he would confirm the new appointment nothing sent.

First class service

Always very accomadatins to my circumstances.

My car was kept an extra day meaning I missed.My diabetic eye screening

Friendly service but errors as stated above

Able to drop my car the night before and get my video then accommodating when I had to pick my car up late

I cancelled the appointment I had scheduled for a warranty issue due to the poor quality service received from my local dealership.

Great communication and care by the Service colleague Nicola

Because of efficient and friendly service

Because I was completely satisfied!

Every time I visit Sytner the staff are welcoming and very professional. I have had 4 cars from Sytner and the service is always excellent.

Very helpful and courteous at all times.

Didn't get progress call as promised Had to call on day 3 of having car if it was ready or not When arriving at 9.30am took nearly an hour to collect it..

This time they forgot to fill the washers but have agreed to do so when I am next in the area.

Polite and efficient members of staff and work carried out well.

Josh Jones in Sytner Newport has been very helpful and understanding throughout the process. My passenger side wing mirror was missing - I only noticed when I drove the car away.

Pleasant people, good explanation of what was being done, great coffee and tea facilities

All about getting the vehicles returned after service to the customer on time. Would have forgone car wash

Lack of communication, had to wait around before & on collection of vehicle Niggles like clock incorrect which I didn't notice & so was late for appointment! First time ever car not washed after service!

Always welcoming and accommodating when flexibility on drop off/pick ups is required. Loan car during the service was no problem and most welcome.

Obviously, because I was highly satisfied.

Had a 3 year service pack but still had to pay £170 for service which I thought was in with price , bit of a rip off I think

Was well happy was nice having the 7 series as a curtesy car too felt like a pimp driving that ??

Nicki was great, and the video of the technical inspection wass very professional.

From the initial welcome to the final goodbye everyone was friendly and willing to help make the experience easy.

Very organised everything went very smoothly when we arrived at the dealership.

Martin was knowledgeable. Made life easy

Helpful staff

the service was very good, staff very informative

Car was well presented and handover was spot on

I had little knowledge of BMW in recent years. However after the details of the car were explained I understood everything that was necessary. for me to drive the car.

Martin Nolan,salesman, was very easy and very pleasant to deal with.

During the purchase the staff were very helpful and polite.

Actual test drive duration shorter than requested due to other booking when told it had been booked. Road fund licence not applied for as requested by myself due to what appears to be a rush to deliver the car. Items missing and faulty with vehicle

Very professional at all levels...

This is the third new car I have purchased from Sytner Newport and I am pleased to say that they still maintain a very high standards that I have come to expect from this branch.