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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Were able to fit me in at short notice.

Service

Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.

Service

These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.

Service

Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit

Service

Completed exactly as expected

Service

Very professional with great manner and communication provided by Matthew. Felt that I had great faith in the service he was provided and kept me up to date and what was required.

Service

Excellent. Wendy at reception is a star. Nicola on service too. Long serving customer focus with professionalism but friendly welcoming too

Service

My vehicle is always serviced to the highest standard. I feel very safe driving my vehicle when it has been through a service.

Service

Great communication

Service

All colleagues were great

Service

Bookiing process is straight forward with availability for wrok to be carried out within just a few days.

Service

handover was seamless and the service carried out without fuss, collection of the car was without delay.

Service

Very friendly & professional

Service

Customer service is always excellent

Service

Happy with the service

Service

Nicola was efficient and attentive with regular updates. She dealt with my concern over the fault that had occurred after only a short time and took time to address the issue with the warranty team.

Service

Service and installation of requested items fitted in the time scale quoted.

Service

Very efficient

Service

Customer focus

Service

Aimee who assisted me because I am disabled was brilliant and very helpful

Service

Amazing staff who make the experience a good one

Service

I got my car back when promised and it was picked up and delivered at my door.

Service

Everything was good

Service

Excellent customer service

Service

under current cicumstances i was kept informed

Service

All the issues were addressed and so my car is now safe to drive

Service

Phoned me when car ready very very polite nice people to deal with

Service

Everything was done promptly

Service

I was very happy with the service.

Service

Paul was outstanding and very professional keeping me up to date during the course of the day. Nothing was too much trouble he is a credit to Sytner BMW

Service

Very good. Pleasant staff, minimum waiting around.

Service

Shame they can't valet car because of Covid.

Service

The actual service was good. The parking situation a nightmare.

Service

Everything was done hassle free

Service

I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.

Service

Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!

Service

Car wasn't cleaned , even with Covid at least the car could of been cleaned externally

Service

Only went in for a recall but checked all

Service

Service staff very helpful

Service

Sytner were diligent and the service was done competently.

Service

Excellent customer experience from being greeted at the door through to collecting the car later in the day.

Service

Hassle free, friendly staff.

Service

Welcome and kept informed while waiting

Service

Was particularly impressed with the video tour and commentary provided, especially during this difficult time of the pandemic that makes it impossible to visit the service centre.

Service

The service team have been amazing through lockdown. Both our cars have had warranty issues repaired and on each occasion Paul Hardy has kept us informed of the progress with a call to confirm when the job has been completed

Service

Everything from start to finish was very straightforward, clear and friendly.

Service

A quick and easy service.

Service

Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.

Service

Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.

Service

Everything done on time well done

Service

V Good

Service

Constant communication from the team working on my car

Service

Friendly and efficient service.

Service

Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.

Service

I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.

Service

The car service was done promptly it was easy to book in the car and the pick was also easy%

Service

The service was completed professionally in the agreed 1 ½ time period

Service

See above comments

Service

Service & warranty work completed to my satisfaction.

Service

Brilliant

Service

Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.

Service

All done & completed sooner than anticipated

Service

Can not fault service

Service

It is very apparent that all your people take a professional pride in 'going the extra mile' to make your customers feel they are valued.

Service

Kept well informed during visit. No surprises

Service

Quick and well organised given current the current COVID situation

Service

Staff are always friendly and welcoming and provide a really good service

Service

very helpful at all times

Service

I was met at the door by the customer receptionist when I left the car and also when I returned to collect it. I had good service from the service advisor and all contact was Covi safe.

Service

Car went in first thing in the morning and back with in two hours

Service

Staff adapted last minute to my medical needs without the slightest hint of being inconvenienced- which I know they had been

Service

Explained what they found out what was causing the problems and spoke to me about it and what was needed . Explained the cost and gave them the go ahead.

Service

Friendly, welcoming and efficient staff. Thorough explanation, including video, of work completed.

Service

Because Rebeca, did everything required And was really helpful, Also Wendy always gives you a great welcome .

Service

Amazing customer service from all team.

Service

Always give me advice of what is recommended to keep my car in mint condition

Service

Only gripe was it was first service and I expected it to be avilable a bit quicker than it was.

Service

Allowing for all the Covid Restrictions, the handover and collection of my vehicle was excellent.

Service

Martin Nolan was superb. I have dealt with this guy for a number of years and he is always helpful.

Service

Booked in for 90mins service - took about an hour longer. Great customer service shown by the showroom staff on site, e.g. very welcoming and attentive, keeping me informed of the delay. answering additional questions I had.

Service

With COVID barriers up communication inevitably suffered which led, in my case to an impromptu MOT. Error was accepted and no charge made which was an excellent response.

Service

Meet and greet at reception very friendly and corona-virus control measures in place to reassure you on your visit

Service

No bother with dropping off and picking the car back up.

Service

Only there for 2 hours for a full service and having a tyre replaced. All staff were very kind and helpful

Service

Very professional

Service

Expectations met

Service

They did everything required and got the car ready in the time slot requested. Staff were well informed and everyone was most helpful. They also take care with COVID safety. For example Wendy on reception coming outside with everything ready at drop.

Service

Excellent

Service

Aimee was fantastic to deal with, very professional and kept me updated whilst my vehicle was being investigated and repaired. She was also very helpful liaising with BMW roadside assistance and Enterprise whilst i was utilising a temporary hire car

Service

Dropped car off easily, service done, car ready and picked up easily. Only downside was due to the current situation with COVID car not cleaned, but was advised at time of booking so no worries

Service

Rebecca and colin always have always delivered excellent customer service and ensured that despite my car having many faults colin talked me through what was wrong with it and the best way to repair it.

Service

The team who I dealt with were very friendly from the phone to going into the dealership. The work was done very quickly and a courtesy car supplied

Service

Great communication.

Service

Everyone is very helpful

Service

Had to wait a little longer than expected for service to be completed

Service

Eye is in the detail. They even remember my name .

Service

Excellent service from Nicola Inker

Service

Fantastic team, very organised and professional, covid organised I felt safe

Service

Great service

Service

Received call-back (Amy) when they said they would and kept in loop regarding status of my car

Service

From the initial contact through to the courtesy car and the final collection of the car, everything went smoothly.

Service

Just an MOT but completed hassle free. Very well dealt with by your reception staff.

Service

I have always used Sytner Newport. Every staff member are simply very professional, very polite and very helpful. The meet and greet lady especially is a pleasure and so very helpful

Service

Good service from start to finish fault corrected completely to my satisfaction

Service

Did all that was required

Service

I am always looked after when I visit Sytner Newport. I am kept informed at all stages and if I have an issue, the service team are always happy to listen and help.

Service

Service was fine. I was kept informed.

Service

I had my car back rather than written off and great support from my point of contact.

Service

Very efficient and friendly customer service

Service

Service 100%

Service

Very courteous staff. Service was done within the specified time.Pleased with the service.

Service

Good service, follow up call completed

Service

Kept informed throughout the process and top class service received

Service

They did everything that was planned on the day. Very friendly and polite.

Service

They are helpful, great customer service, and the work is of a high quality too

Service

As above

Service

Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.

Service

everything was done and explained clearly.

Service

Polite service staff, timely completion

Service

Vehicle booked in for service. Fast and efficient. Love the personalised inspection video

Service

had no issues

Service

Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe

Service

Excellent service and communication

Service

Able to book a service easily and service was completed in a timely manner

Service

See above .

Service

Regular communication, great service

Service

.

Service

With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.

Service

Courteous and efficient

Service

Service was quick and staff brilliant

Service

Nothing to complain about . Paul was great in keeping me informed.

Service

The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.

Service

Done the job quick

Service

Very good procedures and attention during a difficult time due to Covid.

Service

Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.

Service

As above.

Service

Good professional manner throughout.

Service

As above

Service

You were always one step ahead of me in knowing what I required.

Service

Prompt, polite service

Service

Good comms. Good feedback. great.

Service

Prompt, friendly and informative from booking in through to collection.

Service

I haven't experienced any problems with servicing.

Service

Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service

Service

Fast and efficient.

Service

Consistent Service with a high standard

Service

Nothing is any problem

Service

Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.

Service

Excellent customer service

Service

Kept up to date on my car regularly and the work was a very high standard

Service

Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.

Service

Everything went according to plan.

Service

Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection

Sales

We couldn't believe how easy it all was. We provided our choices and within a day, Zoe had found the exact car we wanted and had an amazing package available for us. We were so shocked to find that on delivery day, we turned up and drove away! Unreal

Sales

Jamie, Cairlin and Brett were fantastic

Sales

so far i am satisfied

Sales

A small default with my vehicle was discovered after purchase. The team were happy to fix the fault, free of charge about a small discussion.

Sales

We have been buying our BMW cars from the same Salesman, Martin Nolan, for the past 30 Years. He is a real professional and has always taken excellent care of us as customers at Sytner, Newport.

Sales

Encountered no problems. Fourth BMW purchased with the same sales executive. Excellent service.

Sales

There were no problems at all. The whole thing was seamless and professionally done.

Sales

The service at Sytner Newport was great. In particular the contact from Andrew Johnson and Brett Mitchell.

Sales

Right car right time

Sales

The service provided by Sytner Newport in particular Brett Mitchell and Andrew Johnson was fantastic.

Sales

Everything was straight forward quick and well organised.

Sales

Very swift and efficient, Couldn't have gone any more smoother.

Sales

Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.

Sales

Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful

Sales

I dealt with Jamie in Synter in Newport , he was extremely professional and helpful

Sales

Jamie (BMW Newport) was great

Sales

As I said before the staff were very friendly and professional and made us feel very comfortable and that nothing was too much trouble

Sales

Perfect

Sales

Andrew was fantastic , a friendly gent and an asset to your company , it's a bit nerve wracking going into car dealerships but he made this enjoyable when choosing our new car . He sent all the videos and told me to call if I needed anything.

Sales

Already submitted and acknowledge.

Sales

I was satisfied with the purchase and delivery of the car and the help I got with purchasing my car, and the delivery of the car

Sales

Again excellent service, no problems at all , really pleased with my new vehicle I purchased great service ??

Sales

The salesperson, Martin Nolan, was excellent

Sales

The necessary Covid 19 regulations made some aspects of collection of my new car a little difficult, such as demonstrating the car's features, but Andrew Johnson made a sterling effort to get me started with the basics and safely home. ??

Sales

Under the current Covid 19 restrictions the help we had from James Paynter in guiding us through our purchase was brilliant.

Sales

Martin Nolan made the whole process very special and enjoyable.

Sales

Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated

Sales

Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically

Sales

Easy process and nice people