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ABOUT SYTNER NEWPORT .

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Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone was really helpful both on the phone and in the dealership. And even helped me with some accessories I needed.

Service

Usual good service.

Service

No real problems,

Service

I was greeted in a pleasant, professional and friendly manner. Made to feel welcome and costs discussed.

Service

From the time I walked into the showroom and greeted with a warm welcome. Just made me smile.(even with my mask on)

Service

The service team always give 100%, very polite, professional and courteous

Service

Polite and very helpful

Service

Efficient and staff were courteous

Service

Kept me informed what was going on at all times.

Service

This time, everything went smoothly well. Thank you

Service

It was easy to book & change appointment online & the service representative I dealt with was very good

Service

Exceptional service!

Service

very efficient kept me up to speed with the progress

Service

Great to see video update of my car. Communication was great via phone call. Communicated that I needed tyres, open and honest.

Service

Easy to book in, straight forward process even with the new Covid measures in place.

Service

Always a nice friendly staff.

Service

Professionally managed, got what I asked for, nice and simple.

Service

They did exactly what they said they were going to do.

Service

No complaints with the service I received at Sytner Newport very helpful staff and quality of work always to highest standards would highly recommend this dealership

Service

The staff there are fantastic. Wendy always welcomes you and interacts with you which gives you a sense of feeling that you are valued and the becky on service was great and made sure everything was completed and couldn't do enough to help.

Service

Always a warm welcome from Wendy on front of house and superb service from Aimee Sanderson. I've dealt with Aimee on both Mini and BMW service desks and I can't speak highly enough.

Service

Fast efficient and carried out as per request

Service

Mathew Hinds was very accommodating to my requests.

Service

Special thanks for Matthew Denis for delivering excellent customer service

Service

Matthew was very polite and kept me up to date with the status of my vehicle.

Service

Again a very good customer service was provided

Service

Staff always helpful.

Service

As above

Service

delivered everything as promised even during these troubling times

Service

Can't fault the lady who dealt with me Which made I very easy to deal with and everything carried out promptly

Service

All work carried out professionally and courteously

Service

Staff were really helpful and professional. Good COVID measures were in place but still delivered a good service.

Service

Because I had no issues. Well run and well organised no waiting to get the car booked in and picked up. Coronavirus measures were well put in place..

Service

Nicola inker was very professional and made the experience easy and she was very professional.

Service

Staff was very friendly and work was done very quickly would highly recommend

Service

Considering the COVID-19 restrictions everything was handled well.

Service

See above. It is disgusting that BMW have a policy that wastes parts in the way I have outlined above. It is also disgusting that you think it OK to waste my money because no doubt in your opinion I will want the cosmetic issue fixed

Service

All questions answered and options provided

Service

The service and care provided was faultless

Service

I had no issues considering Covid-19 rules in place.

Service

All very efficient explained everything clearly.

Service

Booked OK and turned up on time. Someone to greet us as we arrived, service rep was friendly and quick so left the garage quickly. Work completed on time and service rep came out with the key. Good all round and would recommend this garage.

Service

Excellent throughout

Service

Excellent friendly service. Good communication and knowledgeable.

Service

Excellent staff

Service

All very easy

Service

Very easy process and clear communication

Service

Good, quick service, kept up to date

Service

Totally honest salesman and finance guy who let us get our head around the figures without being pushy

Service

On time and polite.

Service

Easy to book, good service on arrival and communication was excellent

Service

Paper work I received said what had been done so I can only say seemed okay

Service

Efficient, courteous and very professional service from Adam S.

Service

Always treat me well, friendly staff, always go above and beyond.

Service

The instrumentation persistent fault was diagnosed and resolved. I was able to collect my car the next day.

Service

Did what had been previously agreed.

Service

no problems

Service

Everything Syntners agreed to do with my car was done. Very happy with result.

Service

Smooth process from start to finish.

Service

I was reassured that the service was necessary and, after waiting to establish that we would not be charged, the oil service was carried out that afternoon. But this was a service I was not expecting to have done so soon.

Service

Only reason it didn't get full marks is that I total appointment took a bit long.

Service

Everything was done to my satisfaction

Service

Communication was very good during the purchase and delivery for my car couldn't ask for a better service

Sales

Very professional, easy to deal with

Sales

Great service from Martin, he took time to really find out what was important to me and to match me with the right car, giving me a great virtual and then actual tour and more importantly I didn't feel pressured at any point.

Sales

Friendly staff and I received the expected service for a premium brand.

Sales

During my visits to the showroom I was made to feel very welcome and comfortable, I was also kept informed of the progress of the car every step of the way.

Sales

Professional and attentive with updates throughout the process.

Sales

Very good service. Caitlyn answered all my queries and was very switched on. Nice change.

Sales

Very easy and quick process in purchasing the car from start to finish and very professional handover of the car.

Sales

Fair price negotiated taking into account my BMW trade-in vehicle and the new car delivered quickly with the change over being carried out very smoothly by the salesman Martin Nolan.

Sales

Excellent throughout my journey with sytner

Sales

Everything was extremely straight forward. From my initial enquiry to the delivery of the vehicles was nothing short of excellent.

Sales

Excellent service

Sales

Went out of his way to help me and to deliver the car with a very short window of time

Sales

Kept up to date at all times.

Sales

The process was easy given the circumstances with COVID most of the negotiations were conducted via the telephone

Sales

This is my 3rd car from Sytner Newport very happy with the service as always

Sales

Both sale and part exchange were very well conducted. The car I had selected was found for the price I wanted to pay on a short delivery and additional options were provided to sweeten the deal.

Sales

Because of the service we received with Paul Jones . We only dealt with this gentleman