All very efficient explained everything clearly.

Booked OK and turned up on time. Someone to greet us as we arrived, service rep was friendly and quick so left the garage quickly. Work completed on time and service rep came out with the key. Good all round and would recommend this garage.

Excellent throughout

Excellent friendly service. Good communication and knowledgeable.

Easy to book, good service on arrival and communication was excellent

Good, quick service, kept up to date

On time and polite.

Very easy process and clear communication

Totally honest salesman and finance guy who let us get our head around the figures without being pushy

Paper work I received said what had been done so I can only say seemed okay

Excellent staff

Efficient, courteous and very professional service from Adam S.

Always treat me well, friendly staff, always go above and beyond.

All very easy

The instrumentation persistent fault was diagnosed and resolved. I was able to collect my car the next day.

Did what had been previously agreed.

no problems

Smooth process from start to finish.

Everything Syntners agreed to do with my car was done. Very happy with result.

I was reassured that the service was necessary and, after waiting to establish that we would not be charged, the oil service was carried out that afternoon. But this was a service I was not expecting to have done so soon.

Everything was done to my satisfaction

Only reason it didn't get full marks is that I total appointment took a bit long.

Self explanatory

People very friendly and efficient.

All good

The service was prompt and the customer service officer (Matthew) was very helpful.

Very good communication and worked with me in these difficult times

Efficient and good communication.

Professional staff

Service was carried out on time and quickly

In the current covid 19 circumstances, I felt safe at reception and did not wait longer than necessary. My car was dealt with promptly and Nicola was proficient and personable throughout

Assurance that the problem with the car has been solved. So far, so good !

Kindle, politely and professionals

Very efficient from start to finish

Excellent customer service, as always, from Nicola. All mechanical work done to a high standard.

My booking was very last minute but Nicola made sure that I could have my car fitted in and the work was completed in no time at all.

Would have been 5 but for half-hour longer wait than advised. Apologies given.

Nicola was very friendly and also very professional. A pleasure to meet her.

Resolved all my issues, provided updates and did everything to a great standard as always.

No tea or coffee at this visit but understand due to COVID

A poor service experience where I had to make repeated calls in the absence of being called back.

There was an issue about replacement of a boot trim panel which l was told would be resolved and would be contacted again after my cars service. That was nearly two weeks ago and lve heard nothing to indicate that this issue is receiving attention

Ok, car damaged during service so had to keep the car over the weekend while additional parts were ordered.

All completed on time but it would have been nice for the car to have had a quick valet afterwards as with other dealerships

updating incorrect software went easily only problem was that i wasnt notified the computer software was corrupt and needed a recall before the alarm on the car notified me

All down to Paul Hardy, polite and prompt, answered all of my questions, called me to inform me the status of the vehicle and definitely a 5* rating from me

I was very satisfied

Very helpful

Not satisfied with the assessment of the problem it went in with. Not entirely sure the problem with coolant is excluded or fixed. Plus car was not cleaned as it used to be on previous visits.

Experience was super quick and efficient during these Covid times.

Recall dealt with quickley plus video to show service inspection.

Service agent, Nicola, was very helpful and informative.

Great facility and amazing staff

had my car mot and full service and it was done quick

Always waiting to greet me , by name a may add , very helpful , polite , knowledgeable and make lovely coffee .. only joking about coffee

Excellent

All done in a timely manner

Appointment to check to diagnose on time and explained well

Sytner Newport have always carried out any work re service to mots on all the BMW models we have owned

Always had polite friendly service a reminder Email and call everything explained what was happening. Nicola inker has been great every time I've had anything done to the car, and the lady who greets you Marion who's always happy to see you .

Work to vehicle was carried out within guidance timelines and advice on upcoming service items was welcome

Great customer service

Excellent correspondence, informed me when car arrived, updates on delivery of replacement part, completion of work. Then swiftly back to bmw service to arrange re-delivery of car.

Excellent service, easy to deal with. Made to feel safe during these difficult covid times. Wendy always greets with a smile.

Always very professional, courteous and efficient

I was contacted by Sytner to bring the car in for an oil change. I took the car in at the agreed time and received it back before the time for return I was given. The staff were very friendly and welcoming. It was a pleasant experience.

All of the work carried out in a timely manner and I was kept informed throughout

Good value.

Rebecca Johnson was probably one of the most helpful and proactive service personnel I have experienced at Newport Sytner in the 8 years I have been going there, she didn't pretend to know it all and always kept me up to date which was refreshing.

Always very thorough with good feedback

Nicola in the service team was great to deal with- very helpful

I received great service this time around. Always being updated about my vehicle.

Friendly customer service.

Service completed in a timely manner

Convienient booking time, staff are always a pleasure to deal with. Matthew Dennis in the service department was excellent and helpful

Service completed in a good time

Good Service

very good service

All items were completed on time.

Matthew excellent. The Receptionist (blonde lady) who greets you is a credit to your Newport dealership.

Mathew was very polite and explained very clearly what was done to my BMW during the service and MOT

Matthew who I dealt with was extremely helpful and professional

Easy to book, simple car hand over and collect procedure. Nicola Inker was a pleasure to deal with.

This is my 3rd car from Sytner Newport very happy with the service as always

The process was easy given the circumstances with COVID most of the negotiations were conducted via the telephone

Kept up to date at all times.

Both sale and part exchange were very well conducted. The car I had selected was found for the price I wanted to pay on a short delivery and additional options were provided to sweeten the deal.

Because of the service we received with Paul Jones . We only dealt with this gentleman

Great

Excellent every step of the way

We had a phone call a few days before asking us to Collect the car at a certain time on a certain date couldn't do that percific time So asked to Do abit later which was no issue at all. The day we went to collect the car we was explained everything.

Mr Andrew Johnson the salesman was very informative without being pushy. Made purchasing the car a pleasant, exciting experience.

Although the delivery of my car was delayed I had a fantastic courtesy car to tie me over which I thoroughly enjoyed and helped me to discover features I'd specify on future cars

Everything was done smoothly and quickly

Very happy with your service, so helpful and friendly

I got what I wanted. Friendly professional amazing people.

I purchased the car just after the centre re-opened following shutdown for the Covid-19 pandemic and all involved made the process feel safe.

The Centre is very welcoming and staff attentive, though there is never a feeling of a pressurised sell. When we were considering which trim was best for us I was happy we were given the right advice because time was taken to understand our needs.

Easy and not pressured with the purchase. Paul Jones went through everything and made everything easy to understand and was very friendly.

Welcoming and very helpful with every question asked.

Again very helpful

Ease of ordering and great buying experience