Staff always helpful.

As above

delivered everything as promised even during these troubling times

Can't fault the lady who dealt with me Which made I very easy to deal with and everything carried out promptly

All work carried out professionally and courteously

Because I had no issues. Well run and well organised no waiting to get the car booked in and picked up. Coronavirus measures were well put in place..

Staff were really helpful and professional. Good COVID measures were in place but still delivered a good service.

Nicola inker was very professional and made the experience easy and she was very professional.

Staff was very friendly and work was done very quickly would highly recommend

Considering the COVID-19 restrictions everything was handled well.

See above. It is disgusting that BMW have a policy that wastes parts in the way I have outlined above. It is also disgusting that you think it OK to waste my money because no doubt in your opinion I will want the cosmetic issue fixed

The service and care provided was faultless

All questions answered and options provided

I had no issues considering Covid-19 rules in place.

All very efficient explained everything clearly.

Booked OK and turned up on time. Someone to greet us as we arrived, service rep was friendly and quick so left the garage quickly. Work completed on time and service rep came out with the key. Good all round and would recommend this garage.

Excellent friendly service. Good communication and knowledgeable.

Excellent throughout

All very easy

Efficient, courteous and very professional service from Adam S.

Easy to book, good service on arrival and communication was excellent

Excellent staff

Very easy process and clear communication

Paper work I received said what had been done so I can only say seemed okay

On time and polite.

Always treat me well, friendly staff, always go above and beyond.

Totally honest salesman and finance guy who let us get our head around the figures without being pushy

Good, quick service, kept up to date

The instrumentation persistent fault was diagnosed and resolved. I was able to collect my car the next day.

Did what had been previously agreed.

no problems

Everything Syntners agreed to do with my car was done. Very happy with result.

Smooth process from start to finish.

Only reason it didn't get full marks is that I total appointment took a bit long.

I was reassured that the service was necessary and, after waiting to establish that we would not be charged, the oil service was carried out that afternoon. But this was a service I was not expecting to have done so soon.

Everything was done to my satisfaction

Self explanatory

All good

People very friendly and efficient.

The service was prompt and the customer service officer (Matthew) was very helpful.

Very good communication and worked with me in these difficult times

Professional staff

Efficient and good communication.

Service was carried out on time and quickly

Assurance that the problem with the car has been solved. So far, so good !

In the current covid 19 circumstances, I felt safe at reception and did not wait longer than necessary. My car was dealt with promptly and Nicola was proficient and personable throughout

Kindle, politely and professionals

Very efficient from start to finish

Excellent customer service, as always, from Nicola. All mechanical work done to a high standard.

Nicola was very friendly and also very professional. A pleasure to meet her.

My booking was very last minute but Nicola made sure that I could have my car fitted in and the work was completed in no time at all.

There was an issue about replacement of a boot trim panel which l was told would be resolved and would be contacted again after my cars service. That was nearly two weeks ago and lve heard nothing to indicate that this issue is receiving attention

Would have been 5 but for half-hour longer wait than advised. Apologies given.

All down to Paul Hardy, polite and prompt, answered all of my questions, called me to inform me the status of the vehicle and definitely a 5* rating from me

No tea or coffee at this visit but understand due to COVID

All completed on time but it would have been nice for the car to have had a quick valet afterwards as with other dealerships

A poor service experience where I had to make repeated calls in the absence of being called back.

Ok, car damaged during service so had to keep the car over the weekend while additional parts were ordered.

updating incorrect software went easily only problem was that i wasnt notified the computer software was corrupt and needed a recall before the alarm on the car notified me

Resolved all my issues, provided updates and did everything to a great standard as always.

I was very satisfied

Very helpful

Experience was super quick and efficient during these Covid times.

Not satisfied with the assessment of the problem it went in with. Not entirely sure the problem with coolant is excluded or fixed. Plus car was not cleaned as it used to be on previous visits.

Recall dealt with quickley plus video to show service inspection.

Service agent, Nicola, was very helpful and informative.

Great facility and amazing staff

had my car mot and full service and it was done quick

Excellent

Always waiting to greet me , by name a may add , very helpful , polite , knowledgeable and make lovely coffee .. only joking about coffee

All done in a timely manner

Appointment to check to diagnose on time and explained well

Sytner Newport have always carried out any work re service to mots on all the BMW models we have owned

Always had polite friendly service a reminder Email and call everything explained what was happening. Nicola inker has been great every time I've had anything done to the car, and the lady who greets you Marion who's always happy to see you .

Work to vehicle was carried out within guidance timelines and advice on upcoming service items was welcome

Great customer service

Professional and attentive with updates throughout the process.

Very good service. Caitlyn answered all my queries and was very switched on. Nice change.

Very easy and quick process in purchasing the car from start to finish and very professional handover of the car.

Everything was extremely straight forward. From my initial enquiry to the delivery of the vehicles was nothing short of excellent.

Fair price negotiated taking into account my BMW trade-in vehicle and the new car delivered quickly with the change over being carried out very smoothly by the salesman Martin Nolan.

Excellent throughout my journey with sytner

Excellent service

Went out of his way to help me and to deliver the car with a very short window of time

This is my 3rd car from Sytner Newport very happy with the service as always

Kept up to date at all times.

The process was easy given the circumstances with COVID most of the negotiations were conducted via the telephone

Both sale and part exchange were very well conducted. The car I had selected was found for the price I wanted to pay on a short delivery and additional options were provided to sweeten the deal.

Because of the service we received with Paul Jones . We only dealt with this gentleman

Great

Excellent every step of the way

We had a phone call a few days before asking us to Collect the car at a certain time on a certain date couldn't do that percific time So asked to Do abit later which was no issue at all. The day we went to collect the car we was explained everything.

Although the delivery of my car was delayed I had a fantastic courtesy car to tie me over which I thoroughly enjoyed and helped me to discover features I'd specify on future cars

Mr Andrew Johnson the salesman was very informative without being pushy. Made purchasing the car a pleasant, exciting experience.

Everything was done smoothly and quickly