Everyone was really helpful both on the phone and in the dealership. And even helped me with some accessories I needed.

Usual good service.

No real problems,

I was greeted in a pleasant, professional and friendly manner. Made to feel welcome and costs discussed.

From the time I walked into the showroom and greeted with a warm welcome. Just made me smile.(even with my mask on)

The service team always give 100%, very polite, professional and courteous

Polite and very helpful

Efficient and staff were courteous

Kept me informed what was going on at all times.

This time, everything went smoothly well. Thank you

It was easy to book & change appointment online & the service representative I dealt with was very good

Exceptional service!

very efficient kept me up to speed with the progress

Great to see video update of my car. Communication was great via phone call. Communicated that I needed tyres, open and honest.

Easy to book in, straight forward process even with the new Covid measures in place.

Always a nice friendly staff.

Professionally managed, got what I asked for, nice and simple.

They did exactly what they said they were going to do.

No complaints with the service I received at Sytner Newport very helpful staff and quality of work always to highest standards would highly recommend this dealership

The staff there are fantastic. Wendy always welcomes you and interacts with you which gives you a sense of feeling that you are valued and the becky on service was great and made sure everything was completed and couldn't do enough to help.

Always a warm welcome from Wendy on front of house and superb service from Aimee Sanderson. I've dealt with Aimee on both Mini and BMW service desks and I can't speak highly enough.

Fast efficient and carried out as per request

Mathew Hinds was very accommodating to my requests.

Special thanks for Matthew Denis for delivering excellent customer service

Matthew was very polite and kept me up to date with the status of my vehicle.

Again a very good customer service was provided

Staff always helpful.

As above

delivered everything as promised even during these troubling times

Can't fault the lady who dealt with me Which made I very easy to deal with and everything carried out promptly

All work carried out professionally and courteously

Staff were really helpful and professional. Good COVID measures were in place but still delivered a good service.

Because I had no issues. Well run and well organised no waiting to get the car booked in and picked up. Coronavirus measures were well put in place..

Nicola inker was very professional and made the experience easy and she was very professional.

Staff was very friendly and work was done very quickly would highly recommend

Considering the COVID-19 restrictions everything was handled well.

See above. It is disgusting that BMW have a policy that wastes parts in the way I have outlined above. It is also disgusting that you think it OK to waste my money because no doubt in your opinion I will want the cosmetic issue fixed

All questions answered and options provided

The service and care provided was faultless

I had no issues considering Covid-19 rules in place.

All very efficient explained everything clearly.

Booked OK and turned up on time. Someone to greet us as we arrived, service rep was friendly and quick so left the garage quickly. Work completed on time and service rep came out with the key. Good all round and would recommend this garage.

Excellent throughout

Excellent friendly service. Good communication and knowledgeable.

Excellent staff

All very easy

Very easy process and clear communication

Good, quick service, kept up to date

Totally honest salesman and finance guy who let us get our head around the figures without being pushy

On time and polite.

Easy to book, good service on arrival and communication was excellent

Paper work I received said what had been done so I can only say seemed okay

Efficient, courteous and very professional service from Adam S.

Always treat me well, friendly staff, always go above and beyond.

The instrumentation persistent fault was diagnosed and resolved. I was able to collect my car the next day.

Did what had been previously agreed.

no problems

Everything Syntners agreed to do with my car was done. Very happy with result.

Smooth process from start to finish.

I was reassured that the service was necessary and, after waiting to establish that we would not be charged, the oil service was carried out that afternoon. But this was a service I was not expecting to have done so soon.

Only reason it didn't get full marks is that I total appointment took a bit long.

Everything was done to my satisfaction

Communication was very good during the purchase and delivery for my car couldn't ask for a better service

Very professional, easy to deal with

Great service from Martin, he took time to really find out what was important to me and to match me with the right car, giving me a great virtual and then actual tour and more importantly I didn't feel pressured at any point.

Friendly staff and I received the expected service for a premium brand.

During my visits to the showroom I was made to feel very welcome and comfortable, I was also kept informed of the progress of the car every step of the way.

Professional and attentive with updates throughout the process.

Very good service. Caitlyn answered all my queries and was very switched on. Nice change.

Very easy and quick process in purchasing the car from start to finish and very professional handover of the car.

Fair price negotiated taking into account my BMW trade-in vehicle and the new car delivered quickly with the change over being carried out very smoothly by the salesman Martin Nolan.

Excellent throughout my journey with sytner

Everything was extremely straight forward. From my initial enquiry to the delivery of the vehicles was nothing short of excellent.

Excellent service

Went out of his way to help me and to deliver the car with a very short window of time

Kept up to date at all times.

The process was easy given the circumstances with COVID most of the negotiations were conducted via the telephone

This is my 3rd car from Sytner Newport very happy with the service as always

Both sale and part exchange were very well conducted. The car I had selected was found for the price I wanted to pay on a short delivery and additional options were provided to sweeten the deal.

Because of the service we received with Paul Jones . We only dealt with this gentleman