Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.

everything was done and explained clearly.

had no issues

Polite service staff, timely completion

Vehicle booked in for service. Fast and efficient. Love the personalised inspection video

Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe

.

Regular communication, great service

Able to book a service easily and service was completed in a timely manner

Excellent service and communication

See above .

With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.

Courteous and efficient

Service was quick and staff brilliant

The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.

Nothing to complain about . Paul was great in keeping me informed.

Done the job quick

Very good procedures and attention during a difficult time due to Covid.

As above

Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.

Good professional manner throughout.

As above.

Prompt, polite service

You were always one step ahead of me in knowing what I required.

Good comms. Good feedback. great.

Prompt, friendly and informative from booking in through to collection.

I haven't experienced any problems with servicing.

Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service

Fast and efficient.

Consistent Service with a high standard

Nothing is any problem

Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.

Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.

Excellent customer service

Kept up to date on my car regularly and the work was a very high standard

Everything went according to plan.

The service I received from Aimee Sanderson and service manager dale smith was excellent kept me informed and got to the problem always there to help and advise would highly recommend sytner Newport very satisfied customer

Communication very good . They found a bulge in one of my front tyres which was caused by a pot hole shortly after buying car a year ago . Had both front tyres changed and now drives 100 percent better .

Hassle free, drop off and collection. The fault was diagnosed quickly and repaired before lunch. The video service sent to me is a very nice touch. Shame I couldn't have a courtesy car for the day as had to arrange lifts. But that's a small thing

All good and a video

Car was well serviced and left spotless

I would recommend people who got high end BMW's, to go there because they were thorough and curtios.

Always dealt with efficiently an professionally

From start to finish i was always informed of any issues.

everything went the way it should with no issues

Always helpful and great service. Nice and friendly stuff. I am always satisfied with the outcome.

Everything went to plan, no issues arose, car was ready on time.

Absolutely brilliant! Rebecca and Aimee gave an outstanding service as always and not forgetting Wendy "front of house" always a warm welcome!

Prompt and good service

Sytner Newport are always friendly and efficient and actually follow up proactively with my after service

Aimee on the Service Team went above and beyond to resolve a continuing problem I had experienced since purchasing the vehicle from another BMW main dealer at end of September 2020. Her persistence led to a satisfactory outcome.

See above. Patient. Professional. As helpful as she could be.

Polite and efficient, had follow up call to see if all OK.

Able to arrange appointment and drop off/collect times which suited me.

Great service overall. Unfortunately car was not cleaned but understandable, I'm guessing due to covid 19 and furlough arrangements.

Helpful and kept informed of the service

Covid compliant. Kept fully informed about progress of the work

admin error not corrected

Very swift and courteous service received.

Really easy to deal with

Well looked after and whole customer experience allowed me to feel safe in these difficult times

A safe and professional booking in system, plenty of comfortable space in which to wait for my vehicle to be serviced, staff were courteous and friendly

Matthew, your service representative was very helpful. He deal with all our questions, giving clear and concise answers. He returned calls promptly when necessary.

Excellent service.

Matthew kept me informed of progress throughout. I was particularly impressed with the reception team who had clock my registration plate on arrival and then addressed me by name as I entered the building - a simple touch but made me feel valued

Sorted a few problems out very quickly with a happy smiling face

Always very helpful

Brilliant communication from booking through to completion of the service on my vehicle. Nicola was a pleasure to deal with and is an asset to the Service department.

Explained everything and contacted me when vehicle was ready for collection

Prompt polite efficient service, excellent front of house staff.

Very friendly and professional servies

I brought my car in as planned for its MOT, all done whilst I waited, trouble free.

Good rappor with service adviser. Sorted out my issues with a polite efficiency

The service team was well beyond expectation and took great care to offer brilliant service

couldnt fault any part of the service and the representative (matthew)was really informative.if i could award 10 stars i would.

They were able to accommodate my needs to work whilst waiting for my repair to be carried out. They even went above and beyond to give me my own area to sit in complete with table and chair.

I was kept in the loop throughout the whole process off the service, the service advisor was also very patient with me

No issues, all smooth

Great customer service

Because the Service Advisor, Matthew Dennis, was brilliant.

Very efficient

Very quick and easy booking in system, Great customer service.

work carried out was very well completed, on time.

Great customer service

No issues with the work I was having done.

Compllimentary oil change carried out on time.

Martin Nolan made the whole process very special and enjoyable.

Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated

Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically

Easy process and nice people

i was greeted by a lovely lady who recognised me and then went through the ordering process with all details being given by sales man paul .

All of the sales and finance team I dealt with provided great information and support throughout the process.

Great service from everyone.

Very pleased given the very difficult Covid situation. The car looked absolutely fantastic in the annex it even had a huge red ribbon on it

No problems, Paul Jones is a very experienced salesperson and attentive during the purchase.

Kept up to date

Kept in contact well and delivery was before the estimate.