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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

General Sales Manager
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Josh and Nichola on the service desk looked after me, taking my exacting standards on board. The fitter on the day did an excellent job of fitting my new tyres and inspected the wheels before and after, ensuring no damage.

Service

The process was made very easy from start to finish

Service

Just excellent service.

Service

Matt was courteous and professional throughout, always kept me informed of what was happening with my car.

Service

Staff listened to our needs and our opinion on previous visits and did their best to meet those needs by negotiating a good deal for both sides

Service

the promises made were broken

Service

Electrical fault difficult to identify and rectify resulting in vehicle off road for some weeks. Service assistant very helpful kept me informed as to progress and secured approval to goodwill repair after unsuccessful first attempt.

Service

Issue with car persisting and not been sorted. Car has been with dealer three times, with the third time so far for 2 weeks.

Service

great service and the lady who I dealt with for the service was very professional.

Service

Nothing was to much trouble The service went very smoothly

Service

Polite and professional service provided by Nicola throughout the process.

Service

Booked a service slot but was advised that car was needed for whole day for an oil change. Came back following day and a courtesy car was provided

Service

Everything was explained and carried out well.

Service

My car was recalled for a safety fault. The appointment was a week before the agreed visit planned for a 1 day. On the day It was discovered that the necessary spare was not available and I had to wait until the following day to pick up.

Service

Sytner Newport deliver the best customer journey of all the BMW garages I have used.

Service

I find it really disappointing that calls have not been returned and there has been little communication to inform us of progress and has required us to make multiple calls to find out the status of the refund.

Service

Very good staff. Very knowledgable and friendly.

Service

Very happy

Service

I sat and waited for my one year old BMW active Tourer to have a check and valet free of charge. During my time at tSytner , Newport, the courtesy and hospitality shown to me by the staff was second to none. M car was treated well too;

Service

Staff very courteous

Service

the service experience was excellent throughout, i was kept informed of events throughout the process.

Service

I received a very nice courtesy car which allowed me to go about my day and then pick my car up at a convenient time later on

Service

No bother at all

Service

as above

Service

5 Stars for Becky as she was excellent as was the meet and greet lady(forgot her name) you're technicians I would give 1 star

Service

Its a team effort starting with meet and great and a cheerful chat with Wendy before being passed to Amy, Josh, Rachel or Matt.

Service

The service personnel I dealt with (Matthew) made the morning experience as easy as possible

Service

No calls back and updates are poor. Keep having to go back and forth with the car even though the issue is known.

Service

The customer care continues during the day with updates and a short video showing the inspection/work required. Cerys also explained what work had been undertaken and reassured me that the 'drive' of the vehicle would be unchanged.

Service

Due to the poor organisation of the day in general and the delay I had at the end of the day whilst awaiting to simply pay for my service.

Service

Kerry was great from start to finish

Service

Very clear explanation of problem.

Service

Car was in car park waiting to be valeted for two hours

Service

Everything completed well and on time, I was kept up to date on what was happening.

Service

Excellent performance by Nicola Inker who updated me continuously

Service

Everything oraganised prior to the visit , on the day , the team were able to accommodate a late change in my plans and I was well looked after during waiting time .

Service

Service agent sorted me out quickly and carefully

Service

Unfortunately they car had to go to a sister garage as it had an electronic hand brake.

Service

I would have given 5 if price was lower

Service

As expected from a reputable motor company as BMW. I was not disappointed

Service

4.5 hours for swapping summer to winter wheels. Essentially due to the misplaced winters in store and then wrong info on the report. Staff as always excellent.

Service

Fast and efficient service in what was basically a bit of a crisis and one of the works weeks we've had in a while.

Service

I sometimes feel that you get treated good when you pick up a new car. Now my car is three years old I do not think you get the best service from the company.

Service

The service provided was excellent.the courtesy car was essential. Rebecca at Newport kept me up to date all day on the progress of the service.

Service

I already had an idea of the price of the 1200 mile running in service so no real surprises. Staff were friendly and helpful.

Service

Always good service. Nicola Inker very friendly and gelpful

Service

Good service

Service

All my needs were satisfied

Service

The young lady who dealt with me when I brought my car for its first service was very welcoming,polite and friendly,she explained everything to me. After the service the car was valeted and returned to me ready to drive home.

Service

Again they serviced the car on time and were very helpful

Service

Friendly, polite and professional staff; always a warm welcome

Service

the only issue as that the in car computer was not re-set so the car is still suggesting that a service is due even though it has just been completed.

Service

Everything was done efficiently and well

Service

Service was quick. Car cleaned other than the boot!

Service

Faced no problems.

Service

As I have already mentioned, the service offered at Sytner is second to none. Staff is very friendly and knowledgeable.

Service

I would have given 5 stars, however, after my service and MOT I pointed out a problem with my horn that appeared to have stopped working correctly. This problem was not dealt with and I'm still awaiting a follow-up. Horn worked before the service.

Service

All good no issues

Service

because of the care taken to ensure what i needed was done to my satisfaction. rare service in this day and age.

Service

Everything carried out to my satisfaction

Service

Dont get what u should expect from bmw franchise

Service

Although I left my car at 8.30 on a Friday morning, the MOT was delayed and I had to collect on Saturday morning, this was not ideal. The courtesy car I was given had almost no fuel in it which was somewhat of an inconvenience also.

Service

Again when there is a delay staff come and keep you updated and informed immediately

Service

Had to revisit as tyre pressures hadn't been reset properly

Service

Speak to Matthew at sytner BMW newport

Service

because they're faultless

Service

Completely wasted my time coming over as nothing got done except for a 2 second job.

Service

I was inform that my car will go for a mot and heath check and I will recive movie from mot check on my email. Heath check was not done and after check recordings from my dash cam I notice, so my car was driven to differend garage for mot check.

Service

Quality reception and workshop staff and facilities

Service

Good, but not excellent.

Service

Service was not completed satisfactorily the engine oil which had been drained had not been replenished which meant I had to replace it (at my own cost) on my first trip following the service

Service

Kept updated throughout and was charged less than the quote which is always a nice surprise.

Service

Fantastic customer support our customer service representation

Service

Job was done on time. No fuss

Service

Paul Jones was his usual friendly and helpful self and as been for the last 15 years he has been dealing with us.

Service

The car was completed on time and everything was ready for me to colleymy car when I was ready

Service

Exelent service

Service

Booked in for a brake fluid service but unsatisfactory based on the length of time it took and had to bring it back a week later as the settings hadn't been reset.

Service

Never fail to please.

Service

Ticked all the boxes.

Service

I expected a quality service and l got one.

Service

Staff are always helpful

Service

The job was done to a high standard .

Service

Happy customer, happy to be with Carie Mc.,

Service

Car not cleaned. On return to car the fault was still displaying - after another hour was told this is normal and would go out. Warning has gone out but still feel that there is something wrong as range is only half of normal and showing refill 0.5l

Service

Aware there'd be a wait but completed within the time frame.

Service

Broken window regulator diagnosed then arranged to be re newed

Service

The girls were welcoming and efficient

Service

Highly professional and courteous service.

Service

Car picked up & returned in good time. Cleaning of vehicle not as thorough as previous experiences

Service

6 hours to do an mot

Service

The young lady who set it up rang me the day before to remind me, whilst there I was offered coffee & treated exceptionally well

Service

Always a warm welcome from the front desk lady and Josh on the service desk is always accommodating and gets things done.

Service

The video and information of the service.

Service

I appreciate the thoughtful customer service

Service

Failed to return calls left 5 hours ago and had to chase up for updates. Again, not impressed considering the cost I paid for a new car. Not proactive and too casual with their customer interatcion.

Service

See above regarding the removal of a set of keys from my BMW??

Service

Complete Health check and Video. Great !

Service

Convenient, friendly and efficient service.

Service

Very happy with the service, but disapointed that the communications between my car management company (Pendragon) and BMW. The brake service work should have been sorted between them selves and not left for me to rearrange the work.

Service

Nice people to speak with, car feels better after the service and helpful staff.

Service

The recall process was very smotth

Service

Car wasn't cleaned, inside or out, the brake squeal was not sorted out and I waited 20 minutes to be served despite having been asked to attend 30 minutes after planned at 10am and arriving at precisely the time required. Another issue was unresolved

Service

Car was in for a complimentary "1yr birthday" check and clean. Had to wait a bit too long imo to get my car back (almost 45 minutes)

Service

Car went in for an oil service and needed an update on navy system, left 1hour later than expected.

Service

Inspection and valet was completed on my car in a timely manner. I was asked if I would like to change the brake fluid but wasn't made aware that this wasn't under warranty until I asked. It would be worth saying this early on in the consultation.

Service

good customer service

Service

The staff are nice. You don't need the middle person. My wife had to wait 30 minutes to give the car keys in. Why can't we just liaise with the mechanics directly. Presumably this would be cheaper.

Service

Everything was done and finished on time

Service

Follow up service is very poor. Not convinced the problems I put the car in to be looked at was actioned. I was assured there was nothing up with the battery and still awaiting a call reference the wheel hubs. I never been ignored three times of call

Service

All the staff were great and had a good chat with Matthew Dennis he was very helpful and very polite

Service

I was charged £650 for a new vacuum pump and had to take the car back the next day as the engine management warning light reappeared. Then I was told that the vacuum pump sensor was faulty and was replaced free of charge Was that the original fault ?

Service

As expected

Service

You did what I expected you to do.

Service

On my last visit to enquire about tyres, the staff were friendly and answered my questions. However, you are asking nearly twice the cost per tyre as the garage down the road, which is shocking given their price.

Service

Well... what more can I say?

Service

Because they fixed all my issues under warranty even the wearing parts that were broke due to a fault with a non wearing part.

Service

as above-very efficient delivery

Sales

Andrew Johnson was my contact at bmw Newport and he went out of his way to get me the vehicle and top spec that I wanted, eventually finding the perfect car in transit on the ship mid Atlantic, and then ordering the vehicle and having it delivered

Sales

Very good happy to help

Sales

nothing was to much trouble

Sales

Everything as requested.

Sales

The car was all that I expected it to be. Hand over was good and car was well prepared. Overall the buying process was excellent. Big thumbs up to Dan

Sales

From sales to picking up car well looked after also the financial part good experience

Sales

No problems encountered, appointments were made to suit my availability and we were well looked after when we were there

Sales

The dealership were great. However the centre (HO) sent me an initial email after the order but then suplied little else and I had expected more about the car and services etc.

Sales

Easy experience

Sales

My customer experience from reception through sales through finance was excellent.

Sales

Excellent service, and worked extremely hard to find a car to meet our needs. Car was well prepared on delivery, and information provided about the car prior to collection. A good experience all round.

Sales

Kept up to date at all time and worked around when I could pick up with no problems.

Sales

Everything was made easy

Sales

Great service from a clearly dedicated team - it was a pleasure to do business with them.

Sales

5 star! We can't fault the service we received from Martin Nolan. Very easy from start to finish. Martin always answered any queries we had and responded to our e-mails promptly. Very much appreciated.

Sales

Buying a car from Sytner Newport is always a pleasure. Always made to feel valued. Paul's communication and help was first class.

Sales

My only issue was that the vehicle was pre built stock and a different specification from a new vehicle - felt that this wasn't explained.

Sales

Great people, worked hard to make the remote purchase a success. Specifically Lewis and Caitlin.

Sales

Again I give credit to Martin for his services

Sales

Dealt with Caitlin Williams at Sytner Newport. She was very helpful, knowledgeable about the product, and - importantly - patient and flexible with her communication as I was on holiday at the time of ordering the car. Handover a lovely experience.

Sales

The car was originally due for delivery in June, but was delayed in Europe until late August.

Sales

Great communication throughout the process.

Sales

Sytner Newport were very open in their negotiations and the options available to me were well explained. I am very pleased with the final outcome and will likely exchange for a new car with them in the future.

Sales

very good

Sales

There was a delay in getting the vehicle however the sales person was very helpful in getting me a courtesy car. It would have been easier if the car was delivered to the home address but I understand the documents needed to be signed on site.

Sales

Very helpful we had what we wanted and we were helped along the way with choices and made very welcome

Sales

Our sales person Andrew Johnson made everything easy and answered all questions we had..

Sales

1st class.

Sales

We were completely satisfied and as a matter of fact were totally in awe of the staff from day One and that never changed. They all done you very proud in my opinion.