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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Were able to fit me in at short notice.
Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.
These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.
Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit
Completed exactly as expected
Very professional with great manner and communication provided by Matthew. Felt that I had great faith in the service he was provided and kept me up to date and what was required.
Excellent. Wendy at reception is a star. Nicola on service too. Long serving customer focus with professionalism but friendly welcoming too
My vehicle is always serviced to the highest standard. I feel very safe driving my vehicle when it has been through a service.
All colleagues were great
Bookiing process is straight forward with availability for wrok to be carried out within just a few days.
handover was seamless and the service carried out without fuss, collection of the car was without delay.
Very friendly & professional
Customer service is always excellent
Happy with the service
Nicola was efficient and attentive with regular updates. She dealt with my concern over the fault that had occurred after only a short time and took time to address the issue with the warranty team.
Service and installation of requested items fitted in the time scale quoted.
Aimee who assisted me because I am disabled was brilliant and very helpful
Amazing staff who make the experience a good one
I got my car back when promised and it was picked up and delivered at my door.
Everything was good
Excellent customer service
under current cicumstances i was kept informed
All the issues were addressed and so my car is now safe to drive
Phoned me when car ready very very polite nice people to deal with
Everything was done promptly
I was very happy with the service.
Paul was outstanding and very professional keeping me up to date during the course of the day. Nothing was too much trouble he is a credit to Sytner BMW
Very good. Pleasant staff, minimum waiting around.
Shame they can't valet car because of Covid.
The actual service was good. The parking situation a nightmare.
Everything was done hassle free
I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.
Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!
Car wasn't cleaned , even with Covid at least the car could of been cleaned externally
Only went in for a recall but checked all
Service staff very helpful
Sytner were diligent and the service was done competently.
Excellent customer experience from being greeted at the door through to collecting the car later in the day.
Hassle free, friendly staff.
Welcome and kept informed while waiting
Was particularly impressed with the video tour and commentary provided, especially during this difficult time of the pandemic that makes it impossible to visit the service centre.
The service team have been amazing through lockdown. Both our cars have had warranty issues repaired and on each occasion Paul Hardy has kept us informed of the progress with a call to confirm when the job has been completed
Everything from start to finish was very straightforward, clear and friendly.
A quick and easy service.
Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.
Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.
Everything done on time well done
Constant communication from the team working on my car
Friendly and efficient service.
Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.
I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.
The car service was done promptly it was easy to book in the car and the pick was also easy%
The service was completed professionally in the agreed 1 ½ time period
See above comments
Service & warranty work completed to my satisfaction.
Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.
All done & completed sooner than anticipated
Can not fault service
It is very apparent that all your people take a professional pride in 'going the extra mile' to make your customers feel they are valued.
Kept well informed during visit. No surprises
Quick and well organised given current the current COVID situation
Staff are always friendly and welcoming and provide a really good service
very helpful at all times
I was met at the door by the customer receptionist when I left the car and also when I returned to collect it. I had good service from the service advisor and all contact was Covi safe.
Car went in first thing in the morning and back with in two hours
Staff adapted last minute to my medical needs without the slightest hint of being inconvenienced- which I know they had been
Explained what they found out what was causing the problems and spoke to me about it and what was needed . Explained the cost and gave them the go ahead.
Friendly, welcoming and efficient staff. Thorough explanation, including video, of work completed.
Because Rebeca, did everything required And was really helpful, Also Wendy always gives you a great welcome .
Amazing customer service from all team.
Always give me advice of what is recommended to keep my car in mint condition
Only gripe was it was first service and I expected it to be avilable a bit quicker than it was.
Allowing for all the Covid Restrictions, the handover and collection of my vehicle was excellent.
Martin Nolan was superb. I have dealt with this guy for a number of years and he is always helpful.
Booked in for 90mins service - took about an hour longer. Great customer service shown by the showroom staff on site, e.g. very welcoming and attentive, keeping me informed of the delay. answering additional questions I had.
With COVID barriers up communication inevitably suffered which led, in my case to an impromptu MOT. Error was accepted and no charge made which was an excellent response.
Meet and greet at reception very friendly and corona-virus control measures in place to reassure you on your visit
No bother with dropping off and picking the car back up.
Only there for 2 hours for a full service and having a tyre replaced. All staff were very kind and helpful
They did everything required and got the car ready in the time slot requested. Staff were well informed and everyone was most helpful. They also take care with COVID safety. For example Wendy on reception coming outside with everything ready at drop.
Aimee was fantastic to deal with, very professional and kept me updated whilst my vehicle was being investigated and repaired. She was also very helpful liaising with BMW roadside assistance and Enterprise whilst i was utilising a temporary hire car
Dropped car off easily, service done, car ready and picked up easily. Only downside was due to the current situation with COVID car not cleaned, but was advised at time of booking so no worries
Rebecca and colin always have always delivered excellent customer service and ensured that despite my car having many faults colin talked me through what was wrong with it and the best way to repair it.
The team who I dealt with were very friendly from the phone to going into the dealership. The work was done very quickly and a courtesy car supplied
Everyone is very helpful
Had to wait a little longer than expected for service to be completed
Eye is in the detail. They even remember my name .
Excellent service from Nicola Inker
Fantastic team, very organised and professional, covid organised I felt safe
Received call-back (Amy) when they said they would and kept in loop regarding status of my car
From the initial contact through to the courtesy car and the final collection of the car, everything went smoothly.
Just an MOT but completed hassle free. Very well dealt with by your reception staff.
I have always used Sytner Newport. Every staff member are simply very professional, very polite and very helpful. The meet and greet lady especially is a pleasure and so very helpful
Good service from start to finish fault corrected completely to my satisfaction
Did all that was required
I am always looked after when I visit Sytner Newport. I am kept informed at all stages and if I have an issue, the service team are always happy to listen and help.
Service was fine. I was kept informed.
I had my car back rather than written off and great support from my point of contact.
Very efficient and friendly customer service
Very courteous staff. Service was done within the specified time.Pleased with the service.
Good service, follow up call completed
Kept informed throughout the process and top class service received
They did everything that was planned on the day. Very friendly and polite.
They are helpful, great customer service, and the work is of a high quality too
Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.
everything was done and explained clearly.
Polite service staff, timely completion
Vehicle booked in for service. Fast and efficient. Love the personalised inspection video
had no issues
Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe
Excellent service and communication
Able to book a service easily and service was completed in a timely manner
See above .
Regular communication, great service
With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.
Courteous and efficient
Service was quick and staff brilliant
Nothing to complain about . Paul was great in keeping me informed.
The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.
Done the job quick
Very good procedures and attention during a difficult time due to Covid.
Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.
Good professional manner throughout.
You were always one step ahead of me in knowing what I required.
Prompt, polite service
Good comms. Good feedback. great.
Prompt, friendly and informative from booking in through to collection.
I haven't experienced any problems with servicing.
Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service
Fast and efficient.
Consistent Service with a high standard
Nothing is any problem
Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.
Excellent customer service
Kept up to date on my car regularly and the work was a very high standard
Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.
Everything went according to plan.
Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection
We couldn't believe how easy it all was. We provided our choices and within a day, Zoe had found the exact car we wanted and had an amazing package available for us. We were so shocked to find that on delivery day, we turned up and drove away! Unreal
Jamie, Cairlin and Brett were fantastic
so far i am satisfied
A small default with my vehicle was discovered after purchase. The team were happy to fix the fault, free of charge about a small discussion.
We have been buying our BMW cars from the same Salesman, Martin Nolan, for the past 30 Years. He is a real professional and has always taken excellent care of us as customers at Sytner, Newport.
Encountered no problems. Fourth BMW purchased with the same sales executive. Excellent service.
There were no problems at all. The whole thing was seamless and professionally done.
The service at Sytner Newport was great. In particular the contact from Andrew Johnson and Brett Mitchell.
Right car right time
The service provided by Sytner Newport in particular Brett Mitchell and Andrew Johnson was fantastic.
Everything was straight forward quick and well organised.
Very swift and efficient, Couldn't have gone any more smoother.
Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.
Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful
I dealt with Jamie in Synter in Newport , he was extremely professional and helpful
Jamie (BMW Newport) was great
As I said before the staff were very friendly and professional and made us feel very comfortable and that nothing was too much trouble
Andrew was fantastic , a friendly gent and an asset to your company , it's a bit nerve wracking going into car dealerships but he made this enjoyable when choosing our new car . He sent all the videos and told me to call if I needed anything.
Already submitted and acknowledge.
I was satisfied with the purchase and delivery of the car and the help I got with purchasing my car, and the delivery of the car
Again excellent service, no problems at all , really pleased with my new vehicle I purchased great service ??
The salesperson, Martin Nolan, was excellent
The necessary Covid 19 regulations made some aspects of collection of my new car a little difficult, such as demonstrating the car's features, but Andrew Johnson made a sterling effort to get me started with the basics and safely home. ??
Under the current Covid 19 restrictions the help we had from James Paynter in guiding us through our purchase was brilliant.
Martin Nolan made the whole process very special and enjoyable.
Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated
Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically
Easy process and nice people