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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Josh was very good and understanding at what they was going to do to my car.
Friendly and helpful staff . Generally good service .
Reasons given above. I now have to bring the car back in
The service my BMW Series 2 18 I Active Tourer Sport has been excellent
From Wendy on meet and greet to Josh and the team on the service desk, first impressions really count and at this branch they have it spot on!
Problem occurred with my car and it was dealt with efficiently
Car returned in an unacceptable condition of cleanliness, filthy!!! Complained to staff who arranged for the car to be cleaned, it was subsequently still filthy in places when returned to me for the second time. Very disappointing service .
Contacted dealer after finding dust caps missing call not returned
Because I was not told the truth.
Issue with automatic gearbox sticking in first gear. Car recovered to BMW Newport. All diagnostics and test drive were negative, but no explanation given of possible reason.
The service was completed within the day even though and additional issue had to be addressed with the vehicle.
Everything works perfectly fine
Everyone made you feel at home and looked after you.
Good service, however, does not feel like the most relaxing environment.
After arriving and introducing myself to the receptionist, I had to await 1 hour to to be seen by a service agent to book my car in. No one came to the waiting area during that hour, to explain what the delay was due too.
Kept in contact through out the time
Friendly, efficient staff
I had my vehicle in for a check as it had an oil leak, I was very concerned that it didn't get fixed and I have to return the vehicle after 1000 miles, BMW policy but I was happy that Josh has arranged a vehicle for me to use once I drop mine off.
there are issues with the car. yet the technician decided there is not.. and no one seems to know what the ''charger ports'' behind the drivers seat are for and why they dont work
Depends upon what you mean by service, the staff are wonderful but still not fixed my car
the job was done to my satisfaction within a time limit which I had requested. I also received transport to a local venue whilst I waited for the service to be completed.
I highly satisfied of the services provided by Styner Newport. Will recommend it for all and sundry
dealt with quickly and excellent feedback/communication
Very very satisfied thank you
I was introduced to the service advisor, who ran through the details of my service.i was also sent a video of the underneath of my car.
When I queried the time factor, the garage said they thought we wanted the car back urgently. This was untrue as I had mentioned the car was not needed for over a week as I was having a car free holiday.
Experience was good from the reception to the Service Advisor when arriving. The reception advisor, Wendy, was very attentive and arranged for transport for my wife when she became unwell whilst waiting for the car.
Treated with courtesy and respect and made to feel welcome in every aspect.
They always look after me at Newport
Could be turned around a bit quicker
Prompt work and good communication as always.
Helpful and kept up to date with the service helpful and easy to contact
Clear concise advice
Huge reliability, care and attention.
Staff are always helpfull ans professional
Serviced my car very efficent
Very efficient service by all members of staff
I only give 1 or 5, as the answer is either satisfied or not.A member of staff at the dealership didn't complete the job I had paid for, and this wasn't correct, so currently I am not satisfied.
The video report was excellent BUT as it showed a screw in a tyre it was recommended to replace with a new one costing £225. I preferred to see if it could be repaired. The tyre repairs firm took out the tiny screw with his hand, no tool required!
I have not been disappointed with the service I have received except once when we were ignored by the sales staff and that led to me going elsewhere for a new car.
All staff were efficient and courteous
Can't fault the service adviser but the whole process cost me money and lost time
Good service. Kept updated during the day whilst working on vehicle
Never had a bad experience with BMW after sale service. Also the meet and greet lady (sorry I forget her name) is absolutely fantastic. So helpful, so polite, I would like to think this message can get back to her.
The warranty fault was identified quickly and rectified in the timescale given. The car was returned to me having been cleaned which I also appreciated.
Efficient, friendly, professional service
I would have given a completely satisfied, however I was booked in for brake pads only to be told I had to re-book as the brake discs needed changing and were not in stock.Not a problem for me as I am happy to work in the customer area.
Thankful team are trying to sort but frustrated that they dont really know what the problem is and for a low mileage luxury car I could still face a big bill!!
I would have given 5 stars but the time estimate given to was was too short and I had to take the car without it being given a valet. The second time this has happened.
Booked in a two hour slot which then took 4 hours for a front brake pad service, was treated well while I waited but the communication could have been better
Swift and courteous service.
The only reason I have not given 5 is that I was sent the wrong health check video : it was someone elses car and although I pointed this out I did not receive mine.
Everything made simple
The use of a car whilst the service was being carried out was invaluable and made life so much easier
Car had two issues. One fixed and new parts ordered to fix the second issue
Excellent service, friendly, knowledgeable staff.
Had very little in the way of problems. If I have a problem it tends to be sorted quickly and effectively.
Rear car mat left on leather upholstery, Dust cap missing from one wheel. Service record shows incorrect tyres on vehicle. Told would also receive a video which never have done. Told would take approx 90 minutes more like 150 minutes
Everybody was uniformly excellent
3 visits to resolve problem. Usually an unacceptable wait to be seen despite going at off peak times. Loss of 3/4 tank of fuel during repair!
Very professional and courteous.
no time wasting straight in and out and all completed as I expected
The service personnel were friendly and professional as always but I could have driven away a little earlier if the person who bought my car back to the customer parking area had told the reception manager that he had done so.
Please see bottom box for full explanation.
Kept me informed of progress during the day.
Everything went as specified. Great service.
Good communication. Work was completed in time.
Prompt and good feedback
Staff always friendly and accommodating, its a shame I've had to take the car in 3 times when only owning it for as many months! Would be good if checks where made on what needs services around the same time as the MOT to avoid two separate visits.
Pleasant and amicable sales transaction and the credit goes to the Sales exercutive/Managers for this agreeable arrangements!
Very good performance of car after service
Pleasant staff good quality of service.
They gave me a courtesy car and let me pick it up early in the day, they completed the service promptly.
Everything Ive asked for how big or small Sytner has provided
Because you kept the the car for two days, didnt solve it and I had a bill to pay
Details were ready on arrival and things were done on time as agredd
Service completed within predicted time scale and returned cleaned and valeted.
Loved the email with the inspection video!
The staff were very friendly and made you feel like a valued customer
Everything was completed on time and the car was beautifully valeted.
Excellent all-round as always
Fantastic customer service. Informed of any problems every step of the way.
Problem I reported with the car was corrected and the car is running well after it's first service.
Same as previous.
I did have to wait a bit to get my report and keys back but it wasnt a really a problem and there is a comfortable waiting area
Josh was very help and kept me up to speed with repairs. However I did have to chase them up in handing over the car back as it was being washed but took a long time, not easy when trying to look after children at the same time.
I also didnt get the free health check video promised. There is surface corrosion to the brake drum and calipers which wasnt attended to?
Always very helpful and accommodating in dropping and picking me up from work when car is with them
Convienent time slot, informed throughout of any delays etc.
High standards of workmanship
The service is efficient and you are updated with progress reguarly
The car felt brand new when I got it back
Sytner Newport always provide a friendly and helpful service, I have complete trust in their ability to give a high level of customer satisfaction.
They tried to make it right but after picking up the car to fix, delivered it back with problems. Every time I start my car it warns me it needs a service. The service history on the idrive is showing as being 2 years overdue.
Made to feel welcome
G00d professional griendly service from Josh.The car was valeted to a very high standard.
Brilliant customer service from start to finish, nothing is to much trouble,
Dan Foster bought me cream cake, which was absolutley delicious. What a top bloke the man is.
I had my car within 3 days of test driving one, excellent service. The video of the car was a nice touch.
Andrew Johnson the sales executive was fantastic. Helpful, attentive and product knowledge.
Every detail is taken to make sure there is a smooth exchange,plus now I can return for a update on the car itself in twelve weeks,great.
looked after very well by both sales and support staff
Everything completed swiftly and on time
The sales staff were very helpful and understood my needs
Excellent personal service from both Martin - new car and Alan on the used one
Courteous and flexible sales rep- Martin Nolan.Again the big disappointment was not able to fit the sensor.
Martin Nolan was excellent.
All questions were answered and the car was presented in a perfect way and condition
Helpful, when i ordered thevehicle it came and very satisfied with the service and overall verygood.
I found Paul Jones a very pleasant sales man
Its only ever 5 star at Sytner Newport. Ive been going there for 10 years
As mentioned above - I was made to feel valued as a customer. Also, with this being a Motability order, there were some special adaptations and requirements - all of which were dealt with.
excellent communication and excellent service start to finish. nothing was too much trouble.
Because I was completely satisfied
Paul was excellent. He went out of his way to make sure everything was perfect for us. He even had the car ready in the garage for us for collection.
Overall, it was the quality of the service from the key personnel at Sytners; Paul and Adam
On delivery i was shown exactly how everything worked. Salesman rung couple days later to make sure everything was good
Paul Jones could not have done a better job! He has remained in contact over the years and managed to put together a deal for the car I wanted with the financial package to make it work at short notice.
I expressed interest in the particular car during several visits to the centre. The approach of the team was encouraging but never pushy. They were willing to listen to and ultimately meet (or perhaps exceed) my expectations.
I am very happy with the experience I had with sytner newport, a great atmosphere everyone was very professional and good at their job. Very clean building with a good selection of vehicles to look at in doors and outside.
Great experience as always
The sales advisor was very good
Everyone who helped me was brilliant. I will be buying my next car from there.
Martin Nolan and Adam at bmw styner Newport were excellent.
always meets my expectations
Sales person took a good deal of time to explain about the various cars and options
Lovely service throughout Sytner Newport deserve praise for putting their customers first
As stated previously the service I received was outstanding in all respects.
Good service with friendly staff, would have been 5 stars if they hadnt forgot to do some work I paid for so now have to revisit
The purchase and delivery of the car was professionally handled,although a delay in the expected date this was explained and I was kept informed along the way.
Brilliant friendly and patient staff on all levels from arrival to leaving
Everyone from from the front desk are excellent
Wendy is an asset to Sytner Newport at the front desk, always very cheery and helpful. Lloyd Williams made it easy from start to finish.