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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

General Sales Manager
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Carried out everything as expected

Service

When a dealership admits they have little experience of M Models this is worrying. Several issue were reported with my car out, only one has been rectified . Some parts were on back order which should have been received by now, yet still no response

Service

Car was booked in for an end of warranty check on a while you wait basis. Did take around 2.5hrs so a bit longer than target time indicated.

Service

The work was completed within the estimated time and the vehicle health check video is a great idea. The car was also valeted "fantastic"

Service

Great service

Service

My only concern was the replaced components were left in the boot, so had to be removed and boot cleaned

Service

From the time I walked through the front door was made welcome given coffee and biscuits a administrator came to me . Who explained procedure .and kept me informed.

Service

Excellent customer service and brilliant staff.

Service

Very pleased with the service

Service

Immediate attention, courteous lift to and from work everything done on time.

Service

Excellent service

Service

Please see my comments I made at the previous question. Totally satisfied. Thank you.

Service

very helpful and kept me up to date with how the car was doing.

Service

Very satisfied, for the same reasons given above.

Service

Service was carried out with no problems and at a reasonable price.

Service

Well looked after, I was kept informed at all times.

Service

Professional and friendly customer service and the service agent kept me informed throughout.

Service

Josh and Rebecca very helpful thanks

Service

Excellent from start to finish. Best customer service anywhere ! Thank you.

Service

Despite several calls to connected drive helpline and two service visits to Dealership the connected drive issues remain unresolved.

Service

Other than above very satisfied

Service

Good service. Good communication.

Service

Was not expecting discs to need replacing as car had been checked recently.

Service

Service not completed to expected standard. Access flap to sump plug left hanging beneath the car and engine top cover not secured in place after service.

Service

Very professional

Service

Great communication from the receptionist and Nicola on Service.

Service

I discussed with Nicola and Rob and it was muted that this was unusual for such a large fault in a relatively low mileage car. I was told by Nicola to call Customer Service head office. I did and spoke with Olivia.

Service

I'm really pleased with the customer experience I received at Sytner Newport. Josh Jones in the service department and Lewis Williams have been fantastic and a great help.

Service

Things went very well and the car was returned in a clean condition with no faults.

Service

Minor service so no real problems. DVD interesting. Mathew, my contact, very helpful and calming! I know I can rely on Syntners.

Service

Very courteous staff and comfortable experience waiting for car to be ready

Service

Easy booking, completed as promised + a wash

Service

Ms Inkler was very professional, and courteous. Went through everything with me explaining which service I required and the MOT. Followed up in a very polite manner, and received the service video when expected. Perfect customer care.

Service

I was very satisfied, I found that from the lady meeting you on the door as you walk In to the lady I dealt with (I think her name was Nicola) i felt at ease with the car and the whole experience and how much she sorted out. So thank you very much.

Service

Very good, although software update left car with European settings so had to solve it and convert back to uk

Service

Fast Pleasant Informative

Service

Identified fault with car rebooked. Turned up for prebooked appointment. No part ordered so not required. Wasted 1.5Hrs of my time going to the appointment. Assitant said he would confirm the new appointment nothing sent.

Service

First class service

Service

Always very accomadatins to my circumstances.

Service

My car was kept an extra day meaning I missed.My diabetic eye screening

Service

Friendly service but errors as stated above

Service

Able to drop my car the night before and get my video then accommodating when I had to pick my car up late

Service

I cancelled the appointment I had scheduled for a warranty issue due to the poor quality service received from my local dealership.

Service

Great communication and care by the Service colleague Nicola

Service

Because of efficient and friendly service

Service

Because I was completely satisfied!

Service

Every time I visit Sytner the staff are welcoming and very professional. I have had 4 cars from Sytner and the service is always excellent.

Service

Very helpful and courteous at all times.

Service

Didn't get progress call as promised Had to call on day 3 of having car if it was ready or not When arriving at 9.30am took nearly an hour to collect it..

Service

This time they forgot to fill the washers but have agreed to do so when I am next in the area.

Service

Polite and efficient members of staff and work carried out well.

Service

Josh Jones in Sytner Newport has been very helpful and understanding throughout the process. My passenger side wing mirror was missing - I only noticed when I drove the car away.

Service

Pleasant people, good explanation of what was being done, great coffee and tea facilities

Service

All about getting the vehicles returned after service to the customer on time. Would have forgone car wash

Service

Lack of communication, had to wait around before & on collection of vehicle Niggles like clock incorrect which I didn't notice & so was late for appointment! First time ever car not washed after service!

Service

Always welcoming and accommodating when flexibility on drop off/pick ups is required. Loan car during the service was no problem and most welcome.

Service

Obviously, because I was highly satisfied.

Service

Had a 3 year service pack but still had to pay £170 for service which I thought was in with price , bit of a rip off I think

Service

Was well happy was nice having the 7 series as a curtesy car too felt like a pimp driving that ??

Service

Nicki was great, and the video of the technical inspection wass very professional.

Service

I objected to having to pay for an insurance waiver, when my New X5 was in to have a fault rectified. In order to get the issue resolved I had to get the sales team involved.

Service

Attentive and professional

Service

Always get great service at Sytner Newport Friendly knowledgable staff

Service

Would have been 5 stars if you sort out your parking and car cleaning which takes forever.

Service

Winter check carried out - reassurance for me. Good price too.

Service

all good see you again soon

Service

Staff were very helpful fitting the booking in with my schedule for the day even providing transport to my appointment so I would not miss it

Service

Everything was explained and car was handed back cleaned and valeted

Service

Overall customer service was great and they couldn't do enough to help.

Service

The cooperation was excellent

Service

The service was carried out in a timely fashion with a very clean car to drive away in.

Service

Car went in for Mini service and m o t at 8.30 did not get my car back until 4.30pm did not get told it would take this long and was told it was still not done need to be washed might take another hour was not happy how long it took

Service

This time the service was excellent, really excellent, right until I picked up my car. At that point I was just given the key told the receipt would be emailed to me. It was not. I phoned after a day and was told it would be done. It never was.

Service

Good service

Service

Matthew made the whole visit seamless and went above and beyond to help.

Service

had a recall EGR cooler which was replaced free of charge but also BMW gave my car a free health check which was very comprehensive.

Service

I was disappointed that the price quoted on the website was different to what I was charged at the dealer. The website asked for my registration so it was clear that my vehicle was still under warranty.

Service

Nicola is a lovely & polite Credit to your company

Service

This was a safety recall, on this occasion very we'll handed

Service

excellent service

Service

The customer service experience is exceptional at Sytner Newport. The welcome from Wendy is always professional and sincere. Nicola is always prepared to go the extra mile to ensure my visit to the dealership is seamless and productive.

Service

Good experience, transport also provided which was very efficient

Service

Staff were excellent and the work carried out was of a high standard.

Service

Easy to arrange service, lift provided & Beccy most helpful

Service

Car in for brake fluid change and asked to check drivers side front suspension as I have a knocking sound. Fluid was changed but told couldn't find a problem with suspension and to come back - a 30sec test would have shown this. Inconvenient for me.

Service

Josh and Nichola on the service desk looked after me, taking my exacting standards on board. The fitter on the day did an excellent job of fitting my new tyres and inspected the wheels before and after, ensuring no damage.

Service

The process was made very easy from start to finish

Service

Matt was courteous and professional throughout, always kept me informed of what was happening with my car.

Service

Staff listened to our needs and our opinion on previous visits and did their best to meet those needs by negotiating a good deal for both sides

Service

Just excellent service.

Service

the promises made were broken

Service

fixing the book compartment was very good, the part came in the next day and was fitted immediately, the other fault was explained in section 1above

Service

Very efficient and helpful

Service

Electrical fault difficult to identify and rectify resulting in vehicle off road for some weeks. Service assistant very helpful kept me informed as to progress and secured approval to goodwill repair after unsuccessful first attempt.

Service

Issue with car persisting and not been sorted. Car has been with dealer three times, with the third time so far for 2 weeks.

Service

My car was recalled for a safety fault. The appointment was a week before the agreed visit planned for a 1 day. On the day It was discovered that the necessary spare was not available and I had to wait until the following day to pick up.

Service

Nothing was to much trouble The service went very smoothly

Service

Booked a service slot but was advised that car was needed for whole day for an oil change. Came back following day and a courtesy car was provided

Service

Polite and professional service provided by Nicola throughout the process.

Service

Everything was explained and carried out well.

Service

great service and the lady who I dealt with for the service was very professional.

Service

I find it really disappointing that calls have not been returned and there has been little communication to inform us of progress and has required us to make multiple calls to find out the status of the refund.

Service

Sytner Newport deliver the best customer journey of all the BMW garages I have used.

Service

Very good staff. Very knowledgable and friendly.

Service

Very happy

Service

Staff very courteous

Service

I sat and waited for my one year old BMW active Tourer to have a check and valet free of charge. During my time at tSytner , Newport, the courtesy and hospitality shown to me by the staff was second to none. M car was treated well too;

Service

the service experience was excellent throughout, i was kept informed of events throughout the process.

Service

I received a very nice courtesy car which allowed me to go about my day and then pick my car up at a convenient time later on

Service

No bother at all

Service

as above

Service

The service personnel I dealt with (Matthew) made the morning experience as easy as possible

Service

Its a team effort starting with meet and great and a cheerful chat with Wendy before being passed to Amy, Josh, Rachel or Matt.

Service

5 Stars for Becky as she was excellent as was the meet and greet lady(forgot her name) you're technicians I would give 1 star

Service

Kerry was great from start to finish

Service

No calls back and updates are poor. Keep having to go back and forth with the car even though the issue is known.

Service

The customer care continues during the day with updates and a short video showing the inspection/work required. Cerys also explained what work had been undertaken and reassured me that the 'drive' of the vehicle would be unchanged.

Service

Due to the poor organisation of the day in general and the delay I had at the end of the day whilst awaiting to simply pay for my service.

Service

Very clear explanation of problem.

Service

Car was in car park waiting to be valeted for two hours

Service

Everything completed well and on time, I was kept up to date on what was happening.

Service

Excellent performance by Nicola Inker who updated me continuously

Service

Everything oraganised prior to the visit , on the day , the team were able to accommodate a late change in my plans and I was well looked after during waiting time .

Service

Service agent sorted me out quickly and carefully

Service

I would have given 5 if price was lower

Service

Unfortunately they car had to go to a sister garage as it had an electronic hand brake.

Service

As expected from a reputable motor company as BMW. I was not disappointed

Service

4.5 hours for swapping summer to winter wheels. Essentially due to the misplaced winters in store and then wrong info on the report. Staff as always excellent.

Service

From the initial welcome to the final goodbye everyone was friendly and willing to help make the experience easy.

Sales

Very organised everything went very smoothly when we arrived at the dealership.

Sales

Martin was knowledgeable. Made life easy

Sales

Helpful staff

Sales

the service was very good, staff very informative

Sales

Car was well presented and handover was spot on

Sales

I had little knowledge of BMW in recent years. However after the details of the car were explained I understood everything that was necessary. for me to drive the car.

Sales

Martin Nolan,salesman, was very easy and very pleasant to deal with.

Sales

During the purchase the staff were very helpful and polite.

Sales

Actual test drive duration shorter than requested due to other booking when told it had been booked. Road fund licence not applied for as requested by myself due to what appears to be a rush to deliver the car. Items missing and faulty with vehicle

Sales

Very professional at all levels...

Sales

This is the third new car I have purchased from Sytner Newport and I am pleased to say that they still maintain a very high standards that I have come to expect from this branch.

Sales

The dealer was extremely helpful and knowledgeable.

Sales

Newport Synter was outstanding with customer service. Caitlin sales was very helpful Throughout the process.

Sales

as above-very efficient delivery

Sales

Andrew Johnson was my contact at bmw Newport and he went out of his way to get me the vehicle and top spec that I wanted, eventually finding the perfect car in transit on the ship mid Atlantic, and then ordering the vehicle and having it delivered

Sales

Very good happy to help

Sales

nothing was to much trouble

Sales

Everything as requested.