Good reporting on work done
Sytner are professional, friendly and always keep me informed as to what is going on.
Good service very welcoming
I was welcomed warmly when I arrived at the dealership. The receptionist is always happy and efficient. My car was dealt with in the recommended time.
Cost came in under what was quoted and puck up and delivery service was extremely helpful rather than having to wait around.
Work completed efficiently in time stated.
Arrival to booking the car in was great We telephoned to make a query about the Sat Nav and needed a call back which was very prompt.
They were very sympathetic with the problem we were experiencing and supportive of our complaint. Due to Newport (Gareth Jarmin) I have been able to have a successful outcome, even though it has increased my outgoings which I had not planned for.
Organised, accommodating, efficient.
The charming, helpful female service administrator person who dealt with me made the experience much better than I had expected, She was efficient, thoughtful and extremely pleasant. Unfortunately I cannot remember her name but she was brilliant.
Sorted my car out in great time.
Because I was very satisfied.
Fortunately Matthew was sympathetic, kept me informed and the car was ready before I expected. Wendy offered coffee and water for the dog after our walk along the riverside.
Staff were friendly and obliging and knew what they were talking about.
I can't remember his name but he had a slight American accent. Knowledgeable and helpful fab experience
Excellent service and attention to detail
Everything asked for completed.
Because I was completely satisfied - what I asked was done, and on time
Mostly satisfied with any work os services carried out at Newport.
Picked car up, service, returned car. All quick and efficient
Car collected/reTurned and all to time..
Always great service in Newport
reception on arrival at BMW was excellent . kept well informed
I was regularly updated on progress and my vehicle was clean and ready to collect on the specified day
Easy to use. Professional!
Felt looked after my service staff
My service advisor, Mathew Dennis, provides an excellent service and provides continuous communication throughout the time my vehicle is there.
All very smooth, no problems.
Very good customer service. Everything is explained in detail for you and prices explained. Also you can wait while they service it
Service customer liaison person was very polite and informative
From start to finish the experience was fantastic.
Service completed with satisfaction.
Service was completed on time and I was updated on progress throughout
Everything went as easily as i hoped , not often that happens these days !
Mathew Dennis is a pleasure to deal with. He goes the extra mile for customers.
Usual great service from Sytner Newport
Very personal service - they identified me from my registration number as I drove into the facility (I think!) and hence greated me by name at the door. They came to meet me with all the paperwork in hand. Could not do this better!!!
The mechanical problem was diagnosed and fixed promptly
The whole team worked together to be in touch and do the technical work to find the problem on the new 8 series and solve it
Work done on-time & as requested, price as quoted.
Was kept informed what was happening and a call the following day to ensure everything was ok :-)
Vehicle ready in the allotted time slot
I received video footage during inspection and an update call of progress during the day
Because the work was done in good time car was washed and cleaned inside and out and dried very professional
Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.
Collect and delivery service.
Collected and returned did take all day
As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.
Nothing was too much trouble
I've given the score because Andrew Johnson made sure I understood all the details and he explained and talked us through all the new features when collecting the car. Nothing was rushed even though the showroom was very busy.
A personal service, who new there product and helped us through all the stages of car selection, test drive, trade in, finance, reg transfer, home power piont installation, car collection and follow up
Jamie help me choose a great car and found one to my specifications. Outstanding ??
Sales person was clear and Frank. Also helpful in preparing me for ownership; I had not owned a BMW vehicle previous to this so I had a higher volume of questions than usual. All were answered clearly and respectfully
My experience at BMW Sytner Newport left me completely satisfied, the customer service provided by the 2 staff members that I dealt with, Mr Brett Mitchell (Business Manager) and Ms Felicity Kent (Trainee Used Car Executive) was excellent!
Good service, did just what I needed
Extremely satisfied Jamie was very helpful. Took the extra time to make sure we got what we wanted
Expectations managed with regard to delay in delivery but keep in touch throughout
The centre's staff delivered an exemplary service throughout.
Very happy with the service from Martin, as with previous cars, he was very helpful and responsive in assisting me with the new purchase. I was able to test drive the car prior to buying which helped greatly in making my decision.
It was a remote purchase, but Sytner Newport provided me with all the information I needed.
Every question was answered before I left
Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.
Kept me informed, easy transaction, listened to my concerns
Sytner Newport
Casnewydd
