Aimee is a credit to you and ensured that all went well and great communication to keep me informed.

Everyone one was extremely polite and. professional.

It was more than I expected, and I was very pleased even with the after service call , Amy is a very professional person

Very prompt service

Great communication, professional staff.

Excellent product knowledge, great communications, my expectations were well met

No hassle, and trust the service

Mr Matthew Dennis is excellent at his job and deserves a pay rise.

Fast and efficient and cost effective

Service went well, polite prompt and informative staff

Overall the service experience was above and beyond what I had anticipated

Great and fast service. Friendly and great people

Very good

Good combination

The whole process was easy. My service advisor Rebecca Johnson was outstanding, very professional and went above and beyond.

The service was performed while I waited, in approximately the quoted time and for the quoted fee. The car was returned valeted.

Better than satisfied, highly delighted

Finally the issue with my car has been sorted with no extra cost to myself

The service was as I would expect from bmwit always is very easy

I was kept updated through out

Friendly respectful staff and very good service

I was dealt with very professionally and courteously. My thanks especially to Rebecca Johnson and the service team overall. My car was serviced to an excellent outcome.

Seamless

I believe in honesty and praising those that deserve praise.

My vehicle required a software update which was a recommended solution to an issue resolved after a visit from BMW Assist. This was carried out speedily to suit me.

Nothing to complain about

Nicola Inker was extremely helpful and kept me updated with the progress of the work.

Great service

Matthew looked after my car service needs and all went as planned.

Good communication on time booking-in and finished within the quoted time pleasant service advisor

Always find Nicola very helpful and she does keep you informed of progress.

Problem with coolant loss was quickly determined and corrected within the agreed time specified.

The car was dealt with promptly and returned having been washed. I was sent a video showing the inspection and outcomes.

Everything was done for me, I had a good result.

Helpful staff and kept up to date with events during the day in relatin to the servicing and MOT of the car

Repair completed efficiently

I was impressed with your service representative

Honestly couldn't ask for a better service experience. Which is why I travel to Newport for my BMWs, even though I could stay closer to home in Bristol.

Service was completed on time.

No problem

Well informed, discuss any issues. Agree way forward.

Fixed the issue very efficiently!

Dealing with your staff was a pleasure, the surroundings while I waited for the service to be completed were pleasant and I was very happy with the manner in which the service took place. Thanks for cleaning the car as well.

It was an easy process and didn't wait long

As well as having a service I had a light bulb replaced at a very competitive price, well pleased.

Faultless from start to finish.

Kept updated at all times and phones answered timely

Greeted at the door. Polite and understanding service advisor. Fault was swiftly diagnosed and rectified. Great service from all staff involved.

Both Lee Wesson, who carried out the service, and Nicola Inker who updated me on each phase of the service, demonstrated very high standards of professionalism and are a credit to BMW.

Completely satisfied they explain what is going to happen and give you updates over the phone, to keep you informed about the progress of the work being done and any extra work they find needs to be done.

Kept up to date with all part of the service

Completed the service in a shorter time than originally stated after I requested if it could be done quicker. I would have accepted the stated time frame but it was very helpful for me to get away earlier. Thanks.

Aimee Sanderson was very helpful when all the work could not be carried out in one day.She arranged my X5 to be collected on the second occasion which was a great help.

I visited for safety recall work. The work was done quickly and efficiently and I also benefited from a courtesy visual inspection and video report.

Were able to fit me in at short notice.

Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.

These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.

Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit

Completed exactly as expected

Very professional with great manner and communication provided by Matthew. Felt that I had great faith in the service he was provided and kept me up to date and what was required.

Excellent. Wendy at reception is a star. Nicola on service too. Long serving customer focus with professionalism but friendly welcoming too

handover was seamless and the service carried out without fuss, collection of the car was without delay.

My vehicle is always serviced to the highest standard. I feel very safe driving my vehicle when it has been through a service.

All colleagues were great

Very friendly & professional

Bookiing process is straight forward with availability for wrok to be carried out within just a few days.

Great communication

Customer service is always excellent

Happy with the service

Nicola was efficient and attentive with regular updates. She dealt with my concern over the fault that had occurred after only a short time and took time to address the issue with the warranty team.

Service and installation of requested items fitted in the time scale quoted.

Very efficient

Customer focus

Aimee who assisted me because I am disabled was brilliant and very helpful

Amazing staff who make the experience a good one

I got my car back when promised and it was picked up and delivered at my door.

Everything was good

Excellent customer service

under current cicumstances i was kept informed

All the issues were addressed and so my car is now safe to drive

Everything was done promptly

Phoned me when car ready very very polite nice people to deal with

Very good. Pleasant staff, minimum waiting around.

Paul was outstanding and very professional keeping me up to date during the course of the day. Nothing was too much trouble he is a credit to Sytner BMW

I was very happy with the service.

Shame they can't valet car because of Covid.

The actual service was good. The parking situation a nightmare.

Everything was done hassle free

I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.

Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!

Was particularly impressed with the video tour and commentary provided, especially during this difficult time of the pandemic that makes it impossible to visit the service centre.

Service staff very helpful

The service team have been amazing through lockdown. Both our cars have had warranty issues repaired and on each occasion Paul Hardy has kept us informed of the progress with a call to confirm when the job has been completed

A quick and easy service.

Everything from start to finish was very straightforward, clear and friendly.

Welcome and kept informed while waiting

Hassle free, friendly staff.

Sytner were diligent and the service was done competently.

Car wasn't cleaned , even with Covid at least the car could of been cleaned externally

Excellent customer experience from being greeted at the door through to collecting the car later in the day.

Only went in for a recall but checked all

Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.

Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.

Everything done on time well done

Friendly and efficient service.

V Good

Constant communication from the team working on my car

Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.

See above comments

I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.

The service was completed professionally in the agreed 1 ½ time period

The car service was done promptly it was easy to book in the car and the pick was also easy%

Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.

Brilliant

Service & warranty work completed to my satisfaction.

Treated very well and very happy. Small issue with the car but my contact, Martin Nolan, was first rate, sorting out an alternative for a few days and ensuring all was sorted. Excellent customer service!

I was communicated with on a regular basis/assured Kept up to date with information required on vehicle transfer etc. Met and greeted professionally/in a friendly manner. Offered help and assistance where required - could not have been more obliging.

3rd car purchased at Sytner Newport BMW in last 3 months, and once again excellent service, communication and car preparation, both when purchasing used approved and new

Smooth hand over of my old car and collect new one, minimal paperwork as all done on line.

Excellent information constructive advice and first rate sales support from Jamie

Given the CV 19 issues the hand over was perfect

Well it was easy to get the car and helped us in every way

The salesman Jamie was super helpful.

This is the 4th new vehicle I have purchased from Martin Nolan of Sytner Newport. The service received is top quality for a genuine individual. Nothing is too much trouble. 10/10 as usual.

A friendly and excellent employee I spoke to

It's my first motability car and it's so lovely to finally have a car that I can drive without pain!

Had regular updates before we picked the car up

Speedy service

Excellent service by Sytner Newport who were very patient whilst I looked at the Spec/ finance of the new car. Considering the expense this was really important to me and their helpful attitude meant that They gave me lots of help and advice.

Seamless!

Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection

We couldn't believe how easy it all was. We provided our choices and within a day, Zoe had found the exact car we wanted and had an amazing package available for us. We were so shocked to find that on delivery day, we turned up and drove away! Unreal

Jamie, Cairlin and Brett were fantastic

We have been buying our BMW cars from the same Salesman, Martin Nolan, for the past 30 Years. He is a real professional and has always taken excellent care of us as customers at Sytner, Newport.

so far i am satisfied

A small default with my vehicle was discovered after purchase. The team were happy to fix the fault, free of charge about a small discussion.

Encountered no problems. Fourth BMW purchased with the same sales executive. Excellent service.

There were no problems at all. The whole thing was seamless and professionally done.

The service at Sytner Newport was great. In particular the contact from Andrew Johnson and Brett Mitchell.

Right car right time

The service provided by Sytner Newport in particular Brett Mitchell and Andrew Johnson was fantastic.

Everything was straight forward quick and well organised.

Very swift and efficient, Couldn't have gone any more smoother.

Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful

Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.

I dealt with Jamie in Synter in Newport , he was extremely professional and helpful

Jamie (BMW Newport) was great