Taking delivery of a top quality vehicle from a top quality dealership which provided top quality customer service throughout! My answer to question 1 says it all...consistency is the key to regularly exceeding customer expectations!

Great local friendly service but for the 2nd time our car was not given the free complimentary clean and wash

No issues, car ready on time

'Birthday' valeting of car was ok but not at same standard achieved when valeted at home. Surprised when rep started to discuss vehicle health check info with my husband rather than with me and that she offered to move my car to 'save me struggling'!

The service from Ceri was excellent,disappointed that my car was recalled and all BWM were willing to give for alternative transport was £30 taxi fare.After the repair works were completed,car had to go back in due to not carrying out the works right

Great customer service by the staff

There was nothing to be dissatisfied with.

Worst aftersales I have ever witnessed

They did what they said they would and did it with a smile too

Very helpful

Not the cheapest service

The same as earlier 1st class customer service

Paul was professional and as attentive as always - he ensures a personal service by undertaking every car handover himself. Debbie took on the financial handover side of things - friendly and professional - they both inject personality to the process

From Wendy on reception to Rebecca on service reception and Gareth Jarman on sales we were treated with utmost respect and a very warm welcome

From booking in, service and car being returned cleaned an excellent all round service was provided.

happy to bring my car fro a service and the customer care is spot on

I use Sytner Newport because of their superior customer service compared to my experience at my local sytner BMW dealer in Cardiff.

Very good service from Kerry in service. However car was not ready when I went to collect it at 5.40pm despite being apparently booked in for valet that morning. So very shoddy wash done!

Convenient drop off times and collection

Service advisor was very helpful and polite.

Great comms, work on done on time,

Would be 5.0 but was initially told it would take 90 mins and it took about 3 hours.

Full check of the car, with full video to show me all the steps taken. Very helpful follow up staff arranged further appointment on the spot.

Did what they offered

Car booked in for Monday, had to retake the car, and return home, 40 mile round trip, Car booked in for Tuesday next day. A OK. Nicola sorted it, Well done Nic Promotion for you hopefully.

I will be looking for a good garage that can meet my needs of giving a good srvice

nothing

As already mentioned above, always a good team to deal with. They go out of their way to ensure that your car is being looked after professionally and that you are always made aware of anything that needs to be done.

All members involved gave me excellent service

I seem to have a squeak on the front right wheel and also squeaky brakes, i did raise this when checking in however the problem still persists, when collecting the car I waited to speak with Rebecca for 20 mins in the end another rep handed me my key

Latest repair has also addressed the rattling noise that was previously prevalent

First class service personnel and an excellent service.

Took care of my every need. I would have give a 5 if a small additional thing was taken care of!

Fantastic help booking my car in for a part replacement. Greeted at the door where was offered a drink while I wait. Constant contact throughout the day and the fault was explained. Fix same day and felt that nothing I asked was too much.

Quick prompt service

The car had the dash cam fitted as arranged on the second occasion and I went home without any comments on how the thing worked. On arrival at home I went to investigate the large number of hand prints on the rear screen. The story continues.

Staff were very polite and helpful

Ceri worked very hard to get new tyres available that day, and did so. She also arranged to have bodyshop work carried out while the car was waiting for tyres. The car was available on time for collection. I was kept informed throughout

Friendly and professional staff, I was kept updated throughout.

Marked down owing to the filthy courtesy car I was given.

Friendly staff

Friendly and efficient service especially from Gareth Jarman in the sales department who liased with service and got the vehicle ready quicker than the agreed time. He also offered us alternative transport while we were on site.

Outstanding customer service from Nicola as always ??

Excellent service from Rachel and Josh as always

No problems this time

See above.

Friendly helpful staff. Matthew in particular.

Eventually the service I received from Kerry was excellent

Excellent service on short notice.

Professional and helpful

Everything completed to my satisfaction

Great service for recall.

There was a 20 minute wait before service advisor available to book car in, which is why only 4 stars for the experience. Booking in process should be reviewed to reduce waiting time for customers given the early morning rush to deposit vehicles.

Hassle-free to book in/out and kept up-to-date with progress

Still couldn't resolve my question. And still no response

I had two issues - one resolved very well but the other left with them to get further information and so far nothing forthcoming!

Overall very pleased with the courteous and professional service

Staff were superb. In particular Nicola and Wendy were outstanding. Paul (Jones, sales )was his usual helpful self

Great Staff, excellent service and complementary great car clean.

Great service

Very helpful and friendly service

Your service abd staff are exceptional

I received a courtesy call lunchtime to advise Car was going down to workshop, I then record a call around 5pm to day completed work and Ok to collect. However, no courtesy wash and vacuum which was disappointing.

Vehicle released with dangerous tyre pressures

Always courteous, friendly and efficient, especially Josh and Nicola behind the service desk and Wendy on reception.

We were given an appointment for Friday May 31. After travelling 60 to keep the appointment and waiting 4 hours we were told that our car would not be seen on that day. We arranged another appointment for the following Friday June 7 another 120 miles

Obvious! Great people, great service

Kerry explained the problem which has been solved.

only a routine checkup

Simply couldn't be faulted. Timely, polite, welcoming.......first class.

I found that I was not treated in a respectful manner and promises made were not kept.

Great attention to detail and a very efficient set-up

Everything done within timescale. Explained by service advisor and verified that everything was to my satisfaction.

Booked a 90minute wait from 8:30am, turned up and told there was nothing recorded and had to wait till 5:40pm. On looking at my car noticed the staff had scratched my boot. I spoke with the manager and was told they would contact me, still waiting.

On time at a reasonable price but marked lower as I could have had the car serviced at the same time.

My car was booked in for a end warranty inspection and MOT, the Sytner computer system had not registered the booking even though I had received a SMS Text confirmation. Service advisor, Josh, overcame this issue quickly. Booking failure means a 4.

Because very helpful

Whilst it was a waiting appointment, I was there 2 hours and there was no indication of the approximate time given, but I had hoped it would be quicker than 2 hours.

Car booked in for 90 minute service - told that it would be 2 hours max instead. Car returned 3 1/2 hours later. This is not the first time that Sytner Newport have not been very honest with how long they need the car for.

From the moment I was introduced to your Sales Person Dan Foster, I was greeted by his warm welcome and knowledge of the products and their suitability. He remained helpful throughout the years that I had the vehicle.

30 minute wait when I dropped the car off and again when I went to collect it, at the times I was told to. They didn't carry out all the work that the car was booked in for. The car has to go back again for more work.

I have had an issue with poor communication recently and an unresolved issues with my air conditioning and water jets over the past 2 summers.

Fast & Efficient

Very satisfied hence the figure. Nobody gets 100%! I reserve that for very special cases, and haven't issued a '5' to anybody yet.

Overall the service was satisfactory Lewis was very professional kind courteous as it should be

Attention to detail, quality of support.

Did the job on time and washed the car.

as above

Had to take car back as the the display screen had not been reset. Heard a rattling under the bonnet while driving had to pull over and remove the screw driver that the mechanic had left under the hood !

easy, helpful

All work done under warranty

I've given 5 stars, however, I'm basing this rating not solely on service but the overall experience which includes Wendy (front of house) and Sabeel who's just brilliant, they are both key elements of the service experience as far as I'm concerned.

I've always found the staff here very helpful, friendly and know exactly how to meet my needs whilst I'm at the show room. The service I've received from James Chesworth was a key reason that I decided to stick with Sytner and BMW for my next car.

Everything was dealt with efficiently and I was kept informed.

Sytner Newport provide an excellent service both on pre and after sale service.All the staff I have dealt with have been attentive and knowledgeable.The showroom is modern,smart and welcoming.My vehicle has always been ready on time and washed.

I had a few questions about the how to operate the sat nav and one of the staff spent quite a lot of time explaining. I now have confidence in inputting destinations.

Efficient prompt service and will be 5 stars when I receive my monies from BMW UK for repair of power steering

Car problem resolved and returned when advised

All jobs were completed

Excellent job

Good customer service

Issue with quote for service and confusion as to which service was actually needed but was resolved By staff favourably, honouring the original quote I had Been given.

Brake pad change, dropped the car off then had a phone enquiring about the locking wheel nut explained that it is in the usual place mechanic could find it which resulted them drilling of the wheel nuts but all the time it was in the correct place

Very professionally handled and well communicated throughout.

Because I was completely satisfied with the service,

Nicola, the member of the service team who dealt with my vehicle, is what I consider an excellent representative of both BMW and the Sytner brand. Extremely friendly professional service. A great team.

Very welcoming and very efficient

Would have put completely dissatisfied if it wasn't for Ceri doing a great job to solve all the issues.

Very polite and pleasant staff.

No issues or problems was looked after and treated brilliantly

Lee Watkins and Steve Stenning were both very helpful, knowledgable and efficient.

Martin nolan very helpful and informative.

Dan Foster & Deborah Pritchard were excellent and kept me informed all the way through the sales, finance and delivery process.

As I only went in to book my MOT and came away with a new Z4 - I think this speaks for itself!

Supportive at point of sales without being 'pushy'.

took time with me when deciding which vehicle i wanted to go with. Explained all details of the car and gave other options. I had the car delivered which was great for me as I wanted to drive in familiar surroundings.

Excellent, Caitlin Williams was very helpful from start to finish.

Good all round experience

My sales person Paul Jones was commendable . He is the reason why i purchased from Sytner bmw newport

I was looked after very well by the salesperson throughout the whole process for purchasing my new car

Just marked down slightly due to the initial delivery date being the end of May/start of June and the actually delivery date being mid-June.

The new car was delivered quickly and i was kept up to date with what was happening by Catlin Williams

Everything was clearly explained .

Very impressed with the customer care and help that was given.

Martin Nolan Was great and kept us updated

I am completely satisfied with all aspects of the purchase and delivery of my new car. At no point did I ever feel under presure to make a quick decision.

I was very satisfied during the whole process and Martin was very professional, welcoming and kind. Everything was explained thoroughly and I was very happy with my purchase.

Everything was done as I wanted, my car was ready early.

Very professional and all sorted

This is the second new BMW we have purchased in the last year , we have dealt with a delightful young man called Dan Foster who has been very understanding to our vehicle requirements . Service with a smile.

A good experience and felt valued.

Sales executive Martin Nolan made the whole purchase process very easy with his friendly and professional manner he delivered and collected a demo car To my home kept in touch from sale to delivery and explained the controls and operation of the car

Martin Nolan, was so helpful and knowledgable, when I took delivery of the car he spent at least an hour with me explaining and showing me how everything worked and anything I wasn't too shore about he explained in detail,

Great service and communication from Paul Jones at the Sytner Newport dealership.