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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

General Sales Manager
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Carried out everything as expected

Service

When a dealership admits they have little experience of M Models this is worrying. Several issue were reported with my car out, only one has been rectified . Some parts were on back order which should have been received by now, yet still no response

Service

Car was booked in for an end of warranty check on a while you wait basis. Did take around 2.5hrs so a bit longer than target time indicated.

Service

The work was completed within the estimated time and the vehicle health check video is a great idea. The car was also valeted "fantastic"

Service

Great service

Service

My only concern was the replaced components were left in the boot, so had to be removed and boot cleaned

Service

From the time I walked through the front door was made welcome given coffee and biscuits a administrator came to me . Who explained procedure .and kept me informed.

Service

Excellent customer service and brilliant staff.

Service

Very pleased with the service

Service

Immediate attention, courteous lift to and from work everything done on time.

Service

Excellent service

Service

Please see my comments I made at the previous question. Totally satisfied. Thank you.

Service

very helpful and kept me up to date with how the car was doing.

Service

Very satisfied, for the same reasons given above.

Service

Service was carried out with no problems and at a reasonable price.

Service

Well looked after, I was kept informed at all times.

Service

Professional and friendly customer service and the service agent kept me informed throughout.

Service

Josh and Rebecca very helpful thanks

Service

Excellent from start to finish. Best customer service anywhere ! Thank you.

Service

Despite several calls to connected drive helpline and two service visits to Dealership the connected drive issues remain unresolved.

Service

Other than above very satisfied

Service

Good service. Good communication.

Service

Was not expecting discs to need replacing as car had been checked recently.

Service

Service not completed to expected standard. Access flap to sump plug left hanging beneath the car and engine top cover not secured in place after service.

Service

Very professional

Service

Great communication from the receptionist and Nicola on Service.

Service

I discussed with Nicola and Rob and it was muted that this was unusual for such a large fault in a relatively low mileage car. I was told by Nicola to call Customer Service head office. I did and spoke with Olivia.

Service

I'm really pleased with the customer experience I received at Sytner Newport. Josh Jones in the service department and Lewis Williams have been fantastic and a great help.

Service

Things went very well and the car was returned in a clean condition with no faults.

Service

Minor service so no real problems. DVD interesting. Mathew, my contact, very helpful and calming! I know I can rely on Syntners.

Service

Very courteous staff and comfortable experience waiting for car to be ready

Service

Easy booking, completed as promised + a wash

Service

Ms Inkler was very professional, and courteous. Went through everything with me explaining which service I required and the MOT. Followed up in a very polite manner, and received the service video when expected. Perfect customer care.

Service

I was very satisfied, I found that from the lady meeting you on the door as you walk In to the lady I dealt with (I think her name was Nicola) i felt at ease with the car and the whole experience and how much she sorted out. So thank you very much.

Service

Very good, although software update left car with European settings so had to solve it and convert back to uk

Service

Fast Pleasant Informative

Service

Identified fault with car rebooked. Turned up for prebooked appointment. No part ordered so not required. Wasted 1.5Hrs of my time going to the appointment. Assitant said he would confirm the new appointment nothing sent.

Service

First class service

Service

Always very accomadatins to my circumstances.

Service

My car was kept an extra day meaning I missed.My diabetic eye screening

Service

Friendly service but errors as stated above

Service

Able to drop my car the night before and get my video then accommodating when I had to pick my car up late

Service

I cancelled the appointment I had scheduled for a warranty issue due to the poor quality service received from my local dealership.

Service

Great communication and care by the Service colleague Nicola

Service

Because of efficient and friendly service

Service

Because I was completely satisfied!

Service

Every time I visit Sytner the staff are welcoming and very professional. I have had 4 cars from Sytner and the service is always excellent.

Service

Very helpful and courteous at all times.

Service

Didn't get progress call as promised Had to call on day 3 of having car if it was ready or not When arriving at 9.30am took nearly an hour to collect it..

Service

This time they forgot to fill the washers but have agreed to do so when I am next in the area.

Service

Polite and efficient members of staff and work carried out well.

Service

Josh Jones in Sytner Newport has been very helpful and understanding throughout the process. My passenger side wing mirror was missing - I only noticed when I drove the car away.

Service

Pleasant people, good explanation of what was being done, great coffee and tea facilities

Service

All about getting the vehicles returned after service to the customer on time. Would have forgone car wash

Service

Lack of communication, had to wait around before & on collection of vehicle Niggles like clock incorrect which I didn't notice & so was late for appointment! First time ever car not washed after service!

Service

Always welcoming and accommodating when flexibility on drop off/pick ups is required. Loan car during the service was no problem and most welcome.

Service

Obviously, because I was highly satisfied.

Service

Had a 3 year service pack but still had to pay £170 for service which I thought was in with price , bit of a rip off I think

Service

Was well happy was nice having the 7 series as a curtesy car too felt like a pimp driving that ??

Service

Nicki was great, and the video of the technical inspection wass very professional.

Service

From the initial welcome to the final goodbye everyone was friendly and willing to help make the experience easy.

Sales

Very organised everything went very smoothly when we arrived at the dealership.

Sales

Martin was knowledgeable. Made life easy

Sales

Helpful staff

Sales

the service was very good, staff very informative

Sales

Car was well presented and handover was spot on

Sales

I had little knowledge of BMW in recent years. However after the details of the car were explained I understood everything that was necessary. for me to drive the car.

Sales

Martin Nolan,salesman, was very easy and very pleasant to deal with.

Sales

During the purchase the staff were very helpful and polite.

Sales

Actual test drive duration shorter than requested due to other booking when told it had been booked. Road fund licence not applied for as requested by myself due to what appears to be a rush to deliver the car. Items missing and faulty with vehicle

Sales

Very professional at all levels...

Sales

This is the third new car I have purchased from Sytner Newport and I am pleased to say that they still maintain a very high standards that I have come to expect from this branch.