Because the work was done in good time car was washed and cleaned inside and out and dried very professional

Customer service A**

Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.

Collect and delivery service.

Collected and returned did take all day

As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.

Nothing was too much trouble

My car got recalled and they did what they needed to do well.

Quick professional service.

Easy to contact To arrange service. booking in, costings all supplied on phone. Reminders sent re booking. Polite and helpful staff.

The staff was very helpful and the service was very good

Darnell was very informative and helpful

Sytner staff are very professional and make the customer the center of focus

Superb service

Very efficient service

Excellent and efficiency service and customer service.

Car completed on time and fully cleaned inside and out.

Again, fantastic service from Matthew, professional and helpful. Matthew kept me updated on the progress of my car service.

Complete satisfaction

No fuss and quick

The car booked in as promised, and completed on time

Car was picked up by a very friendly chap, Amy kept me informed throughout the morning, the video was a great touch and car was delivered back in a very timely manner. Everything was perfect

Always professional but friendly at the same time. Always kept informed. Efficient.

Excellent customer service

Kept well informed and everything completed on the day

Great

Excellent customer service from start to finish!

Friendly Service

Everything was as we expected

Always friendly & very efficient

Kept to appt time and gave prompt feedback on what the service entailed

Very efficient

Very professional staff, great communications compared to previous manufacturers. Welcomed at dealership managed to get work completed a whole day before expected.

No issues at all especially considering COVID.

Great service from Sytner Newport as always, had a waiting appointment on my last visit which worked well. I was looked after by Aimee who never fails to deliver on first class customer service.

Well.explained no fuss

Frequent updates and great customer service

Carried out all work required, with good communication with myself

Very professional team

The service team were incredible, and even sent us a video showing us what they'd checked etc. It was very reassuring.

Matthew was very efficient and professional

Great availability of appointments and as always a seamless, prompt and informative service from Nicola and the team.

Friendly and helpful staff

Couldn't fault any aspect of the experience

Newport arranged an appointment with the Swansea store very quickly as it is my closest and the problem was solved overnight.

How like how professional all staff are from reception, sales and even mechanics, always a smile to greet me and always very friendly.

Very easy to book a service and work completed on time.

Work carried out in a professional manner and I was informed of progress throughout the time my car was being dealt with.

Helpful and professional

professional team who treated me with respect and answered any questions I had

Did the job, no fuss

Provided a great service and excellent feedback.

I was kept informed about my car. Quick response at all times.

Brilliant service. Kept informed by the very polite Service Manager by telephone.

Attentive staff, somewhere to work whilst waiting. Felt valued

I booked a "while you wait" appointment and the car was ready at more or less the time that was promised at the time of booking. Nicola is very pleasant and professional to deal with.

Nicola was very good and made sure everything went according to plan. She rang before the service and then afterwards. Very impressed with her professional approach. Small problem on the day which she sorted - all very good.

Great service

Alway treated with the utmost respect and courtesy.

The lady at reception is very friendly & helpful everytime I go there.

Really smooth and easy. Quick and no fuss thanks too Paul

customer servixe is outstanding

Very professional, friendly and polite.

All work completed with no issues, everything discussed and explained fully.

I had a good experience with the service

Had upto date texts and video whilst I waited as to what was being done with my car

Very friendly staff and management

Great service

Great communication, keeping me informed every step of the way from booking the car in to completion of work

Very relaxed, calm and completely responsive service. The staff members I have dealt with were quietly professional and very knowledgeable. I've bought and test driven lots of cars and without doubt my experience at Sytner Newport has been the best.

The best look for Aimee Sanderson, best coustomer advice!

Nothing I would change, got the problem sorted based on my needs.

Excellent service from technicians and service staff

The staff were very helpful

Everything done as agreed.

Good service and treated well with all members of staff. Nicole & Wendy especially on reception

Friendly staff, efficient setup

The issues with my car were rectified in a timely manner, the service department are amazing .. thank you !

Personal responsive service from Nicola a Local service agent.

Dealt with Amy who was very polite and helpful and took time to listen and find out what the issue was with my vehicle! Not ignored when at the dealership, made to feel important and a valued customer!

The staff appreciated that we had an urgent problem and were only in Newport for a short time. They did the job speedily and with total professionalism and courtesy. This is probably the best standard of customer care I have ever experienced.

What I asked for was carried out in a timely and efficient manner .

Staff were excellent

Loved the video feed back. It was great

Work was great and very prompt

Easy to liaise with , friendly , communicative and good service

Shows you everything that is being done to your car via video.

Great service

Service was carried out to an expected standard.

Nicola was very helpful and explained all I needed to know about the we work and MOT

Very good communication and customer care throughout. Very pleasant staff.

Everything done correctly

no fuss and no delays - car ready when needed and kept informed of progress

Fast and efficient

Service advisor was excellent. Members of staff even helped me bump start my vehicle

Great service

Everything was perfect

Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.

Kept me informed, easy transaction, listened to my concerns

Booked in and no stress dealt with and shown the car

Constant contact available throughout my purchase. Questions were answered and everything ran smoothly.

Jamie made the occasion smooth and reassuring.

Love the car, just what I wanted and the sales manager clearly worked to find this exact model, to this specification, at this challenging time.

Kept informed which helped with a longer delivery time and all very friendly but professional at the BMW centre

Jamie Thomas again. Fast service Jamie giving constant updates throughout process

Newport Sytner. I will go no where else. Been a customer since 2007

All the staff at Sytner Newport were friendly, courteous and very helpful especially the salesman Mr Martin Nolan,who we bought our first car from in 2018.

couldn't fault the service, the team really pulled it out the bag for me

Never had a car delivered in person by the sales executive before!

Delivered everything that was expected in friendly professional manner

Caitlin, the sales rep that dealt with me was very knowledgeable and helpful and provided me with a great service. She also involved the sales manager to ensure I got the deal that I wanted and had no issues with ensuring my needs were met

Fully informed, fast efficient service

My purchase was carried out in a business like manner and I feel confident that I have made the correct decision.

First class from start to finish