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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always very helpful

Service

Brilliant communication from booking through to completion of the service on my vehicle. Nicola was a pleasure to deal with and is an asset to the Service department.

Service

Prompt polite efficient service, excellent front of house staff.

Service

Explained everything and contacted me when vehicle was ready for collection

Service

Very friendly and professional servies

Service

I brought my car in as planned for its MOT, all done whilst I waited, trouble free.

Service

Good rappor with service adviser. Sorted out my issues with a polite efficiency

Service

The service team was well beyond expectation and took great care to offer brilliant service

Service

couldnt fault any part of the service and the representative (matthew)was really informative.if i could award 10 stars i would.

Service

They were able to accommodate my needs to work whilst waiting for my repair to be carried out. They even went above and beyond to give me my own area to sit in complete with table and chair.

Service

I was kept in the loop throughout the whole process off the service, the service advisor was also very patient with me

Service

No issues, all smooth

Service

Great customer service

Service

Because the Service Advisor, Matthew Dennis, was brilliant.

Service

Very quick and easy booking in system, Great customer service.

Service

work carried out was very well completed, on time.

Service

Very efficient

Service

Great customer service

Service

Compllimentary oil change carried out on time.

Service

No issues with the work I was having done.

Service

Consistent objective of meeting customer needs and requests very well maintained

Service

The problem was solved first time

Service

They are always happy to answer any questions / queries and do not leave matters unanswered.

Service

My car was taken to the workshop on time and returned sanitised.

Service

Matthew the service advisor kept me informed at all times and was very friendly and professional.

Service

Dealt with promptly and contacted to confirm service completed

Service

The COVID control measures are very well managed by your staff.

Service

Fantastic showroom experience

Service

Excellent communication and understanding of the process

Service

Staff very attentive. We deal with Wendy on reception who always remembers us and greets people with a smile. Nicola is the person we always deal with in respect of our car and is very helpful.

Service

Excellent quality vehicle service

Service

It was made easy using the booking system; my arrival went according to plan and I was met and clearly expected so checking in my car went well as expected. Work undertaken was carried out and I was very pleased with the service I received from BMW

Service

Friendly staff and good communication

Service

Everything completed for total satisfaction

Service

The service from BMW is always good. People are pleasant and polite and in this case Sytner BMW were excellent with their communication and helpful

Service

Everyone was really helpful both on the phone and in the dealership. And even helped me with some accessories I needed.

Service

No real problems,

Service

Usual good service.

Service

I was greeted in a pleasant, professional and friendly manner. Made to feel welcome and costs discussed.

Service

From the time I walked into the showroom and greeted with a warm welcome. Just made me smile.(even with my mask on)

Service

The service team always give 100%, very polite, professional and courteous

Service

Polite and very helpful

Service

Efficient and staff were courteous

Service

Kept me informed what was going on at all times.

Service

This time, everything went smoothly well. Thank you

Service

It was easy to book & change appointment online & the service representative I dealt with was very good

Service

very efficient kept me up to speed with the progress

Service

Exceptional service!

Service

Great to see video update of my car. Communication was great via phone call. Communicated that I needed tyres, open and honest.

Service

Always a nice friendly staff.

Service

Easy to book in, straight forward process even with the new Covid measures in place.

Service

Professionally managed, got what I asked for, nice and simple.

Service

They did exactly what they said they were going to do.

Service

No complaints with the service I received at Sytner Newport very helpful staff and quality of work always to highest standards would highly recommend this dealership

Service

The staff there are fantastic. Wendy always welcomes you and interacts with you which gives you a sense of feeling that you are valued and the becky on service was great and made sure everything was completed and couldn't do enough to help.

Service

Always a warm welcome from Wendy on front of house and superb service from Aimee Sanderson. I've dealt with Aimee on both Mini and BMW service desks and I can't speak highly enough.

Service

Fast efficient and carried out as per request

Service

Mathew Hinds was very accommodating to my requests.

Service

Matthew was very polite and kept me up to date with the status of my vehicle.

Service

Special thanks for Matthew Denis for delivering excellent customer service

Service

Very pleased given the very difficult Covid situation. The car looked absolutely fantastic in the annex it even had a huge red ribbon on it

Sales

No problems, Paul Jones is a very experienced salesperson and attentive during the purchase.

Sales

Kept up to date

Sales

Kept in contact well and delivery was before the estimate.

Sales

I wasn't happy that after placing my order in July -I was told the car I ordered wouldn't be in until February. I wasn't willing to wait that long-was going to cancel. However Andrew our salesman sourced another car with the same spec v happy.

Sales

Communication was very good during the purchase and delivery for my car couldn't ask for a better service

Sales

Very professional, easy to deal with

Sales

Friendly staff and I received the expected service for a premium brand.

Sales

Great service from Martin, he took time to really find out what was important to me and to match me with the right car, giving me a great virtual and then actual tour and more importantly I didn't feel pressured at any point.

Sales

During my visits to the showroom I was made to feel very welcome and comfortable, I was also kept informed of the progress of the car every step of the way.