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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

General Sales Manager
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

dealt with in customer waiting area. poor communication by adviser. could not provide receipt at time of collection and had to ring 3 times during a week to get receipt. no phone calls back and took up to 4 mins to answer phone. not to BMW standard

Service

I deal with Nicola inker one of the service advisers who always gives excellent service, and works hard to ensure great customer service.

Service

Communication from the service adviser was ongoing throughout the day. An update to reassure on how things were progressing.

Service

See above. Also I've had no call asking if all is now ok, which is something I did have from Sytner Cardiff.

Service

Excellent customer service

Service

Very good service

Service

On the last visit the car was serviced on time

Service

Had the car for 4 days. Ready to collect at 10:00, collected at 17:00 and it wasn't cleaned. The reason given was "it's next on the list".

Service

The cost of the service was not initially known but I was informed it was £120 dearer than the price quoted when I booked the car in. It was then reduced without a thought which made me wonder how many people had been overcharged?

Service

Comments above apply, only slight negative is that parking at the site is a bit of a challenge.

Service

I love my BMW 1, and the servicing is always completed well. However, my car was booked in for a two hour wait service and MOT at 9.30 am. The work was not completed until 2 pm: I was waiting for four and a half hours.

Service

See above

Service

Every time I've came to BMW Nicola has always been very helpful and polite always happy :-)

Service

See my previous comments

Service

Took an hour of waiting to cllect the care after new brakes pads and MOT

Service

I was very satisfied with the service experience at Sytner in Newport.

Service

staff were extremely friendly and helpful but I spent almost 2 hours in the dealership during my two visits on the same day.

Service

Service seems satisfactory but had the car cleaned free as last valet was poor. Inside valet poor again, dust everywhere, not what you expect

Service

Valet of car after service was appalling

Service

Excellent customer service

Service

A panel was left open and I then proceeded to drive the car. The panel was damaged and I couldn't drive anyway due to it catching on the road. I don't expect to pay for a service to have damage to the car!

Service

Lift home and pick up service , plus your car is beautifully cleaned.

Service

BMW Warranty for 36 months is not worth the paper it is written on! I think BMW should refund my bill of £1989 ?

Service

Totally dissatisfied lied to ignored by email and phone out of pocket by £680 which did NOT fix our car as it was misdiagnosed they even lost our engine cover!

Service

On the service report it said that the uneven tyre wear needed attention. I knew that which is why I asked them to look at it!!! In the end I had to go elsewhere. Tyre wear issue still not resolved!!!

Service

Took too long

Service

As above

Service

When dropping the keys off the eveing before my booking I was kept waitibng for 45minutes and then the following day was kept waiting for 60minutes to collect my car

Service

A problem was identified just less than a year ago, but it has returned. I suppose this really relates to the engineering side of the house.

Service

Good service at what seemed a busy time

Service

Had to wait for about an hour for a lift back to the house because there wasn't a car available

Service

Poor customer service

Service

The normal great service from BMW Newport.

Service

long wait for simple service also they would collect the car but was told this service is no longer available..

Service

When I picked up my car it smelled like flatulence. I had to drive home with the windows open.

Service

Bought vehicle in twice because you didn't fix it the first time, then argued over replacing a part in warranty that was eventually replaced, still no proof this part was replaced so have to take your word for it.

Service

Really pleasant and knowledgeable staff

Service

Josh was very helpful and professional and sorted out my issue.

Service

Despite having booked the car in with plenty of notice, it had to be taken back to have it's first year MOT, because it could not be completed the same day.

Service

A very expensive garage. People are very friendly and kind. I don't understand why I need to communicate with a rep in a suit rather than the mechanic. The mechanic on the video told me a tyre was illegal, the rep said it isn't. Whom do I believe?

Service

I phoned in to speak to someone, as had two problems after service - loss of power, which has rectified, (dirt in petrol disturbed by work on car?); and the driver windscreen wiper not properly fitted and came out in heavy rain - no call back made

Service

They did a good job for my break pad service.

Service

The service was performed to a high standard , and I was kept updated at regular intervals .

Service

Basic oil service carried out on time...

Service

Completely dissatisfied with the service provided by the after sales/service department. We will not be purchasing any further vehicles through Sytner Newport.

Service

Courtesy car was made available but servicing was completed earlier than expected and car returned before mid day. Excellent.

Service

Always looked after very well.

Service

Always good attention to detail from receptionist to customer service dept.

Service

Professional staff always willing to help and make you feel valued as a customer

Service

I booked a 'while you wait' 90 minute service which included free valet service, and video. Arrived at 1.20.pm for 1.30pm appointment and didn't get car back until 4.45.pm. Long wait. When finished car was dirty. Told very busy that day.

Service

Issue was fully sorted

Service

Work carried out was to a high standard and pleased overall.

Service

Very good service received

Service

Although Car was serviced fine and the lady who dealt with my car did a great job. I had to make the choice due to my time restarints given at the point of delivery not to have the car cleaned as there was a 1- 1.5 hour wait.

Service

Appointment took longer than advised but otherwise as expected

Service

No issues, prompt service

Service

Good prompt service and no problems, they picked my car up and delivered it back home to me as soon as the work was completed .

Service

Kept fully informed on the time line my vehicle was in for work.

Service

I am a relatively new customer for BMW but at my branch in Newport I can only say that I was given a first class customer service.

Service

Overall good standard of service, WIFI seemed to be a bit of an issue

Service

First service not carried out on day booked due to workshop being swamped with recalls. Once service was carried out, a fault repairable under warranty was identified but will not be addressed until a further 1000 miles of damage has been caused.

Service

Experience would have scored more but for delays in return of car.

Service

They carried out the work as requested efficiently and to time.

Service

Professional and friendly

Service

Efficient service. All staff so helpful

Service

The service team are very helpful the reception staff are friendly .

Service

Every thing was O K

Service

My car has not been updated after a device which means I will h e to return again to Newport in order to get the information uploaded on my car. Very poor.

Service

Poor service from the service advisor.

Service

Delays occurred in arranging service. Issues logged for repair not completed. No follow-up call/booking made relating to repairs outstanding

Service

One slight blip was that the check list I was given included information from a previous visit when a tyre had to be replaced because of a bulge in the side wall. This was sorted out and explained.

Service

There was confusion over the booking - I had to wait circa 30 minutes. The service advisor was excellent throughout the process. When I collected my car, it could not be found - it was eventually found on the ramp - I had to wait circa 40 minutes.

Service

Even though there was a misunderstanding with the booking I was completely looked after

Service

Always find the staff helpful

Service

The tyres were under inflated upon driving on the motorway, I had to stop to inflate them.

Service

Everyone at Sytner Newport were friendly. All the information given was in a clear, black & white fashion. No hidden cost, service done in roughly the time scale give.

Service

Every part was completed quickly and efficiently

Service

personal service is very good but the value for money is terrible, £650 for oil, sparks and a couple of filters is ridiculous

Service

On time, attentive. Helpful.

Service

Great service , felt very welcome and cafe idea very nice while you wait.

Service

Failure to return calls

Service

The service wasn't completed by the time promised but the delay was handled politely and professionally by the service advisor. In the circumstances it wasn't too much of a problem.

Service

1. I absolutely love my new 1 series shadow edition in black and 2. The staff were very helpful from start to finish.

Sales

Very professional service

Sales

The sales person at Sytner BMW , Newport was very good and imformative and other staff I met looked after us very well.

Sales

Great customer service.

Sales

as above in 1.

Sales

Once again Paul Jones ensured everything went smoothly and explained all the controls and features of the new model we purchased

Sales

Little late but always kept up to date with progress and did their best to accommodate

Sales

Final purchase was fine but it took me 2 attempts with a previous sales lead to get a car to test drive. This was only remedied when I changed to a new sa,Es lead, Martin, who was helpful and supportive during the sales process.

Sales

Dan Foster your bmw representative was helpful considerate and professional such a very pleasant experience

Sales

Sytner Newport team has a good atmosphere and a very helpful team.

Sales

Martin Nolan has been my contact with Sytner in Newport for over ten years and has looked after me exceptionally well. He is the main reason I continue to buy my cars from Sytner in Newport.

Sales

It took me 2 years to decide on my recent new car purchase during which time I had a number of test drives most of which were organised by Martin Nolan. He was very helpful and patient, often providing videos of possible used cars.

Sales

Excellent all round

Sales

Absolutely fantastic how my car was made to look a million dollars in the 'hand over' room. You made me feel really special. An abso great touch. My nephews told all his friends. Thank you

Sales

faultless

Sales

I found the buying experience very easy. The The sales person Martin Nolan was especially helpful and professional.

Sales

Excellent

Sales

Very efficient and helpful. Unfortunately there were a couple of technical faults with the car upon delivery, but these were dealt with promptly and effectively.

Sales

Rob who dealt with couldn't do enough

Sales

I like Martin Nolan.s style of quietly selling but was a little disappointed when I collected the car since all the rims including the boot area were wet from the washing of the car and had not been dried off. I did this when I got home!!!!!!!!!

Sales

The guys in the sales department very friendly and cooperative sensible they had a great

Sales

GREAT STAFF

Sales

Lloyd was great he was extremely knowledgeable and managed to find me the perfect car with all my extra requirements

Sales

Flawless all round

Sales

The sales executive was very informative and answered questions clearly and in detail.

Sales

All good

Sales

When the paperwork was finished which was easy and I understood it all , everything on the car was explained and the car was I top showroom condition