Brilliant communication from booking through to completion of the service on my vehicle. Nicola was a pleasure to deal with and is an asset to the Service department.
Prompt polite efficient service, excellent front of house staff.
Explained everything and contacted me when vehicle was ready for collection
Very friendly and professional servies
I brought my car in as planned for its MOT, all done whilst I waited, trouble free.
Good rappor with service adviser. Sorted out my issues with a polite efficiency
The service team was well beyond expectation and took great care to offer brilliant service
couldnt fault any part of the service and the representative (matthew)was really informative.if i could award 10 stars i would.
They were able to accommodate my needs to work whilst waiting for my repair to be carried out. They even went above and beyond to give me my own area to sit in complete with table and chair.
I was kept in the loop throughout the whole process off the service, the service advisor was also very patient with me
Because the Service Advisor, Matthew Dennis, was brilliant.
Very quick and easy booking in system, Great customer service.
work carried out was very well completed, on time.
Compllimentary oil change carried out on time.
No issues with the work I was having done.
Consistent objective of meeting customer needs and requests very well maintained
The problem was solved first time
They are always happy to answer any questions / queries and do not leave matters unanswered.
My car was taken to the workshop on time and returned sanitised.
Matthew the service advisor kept me informed at all times and was very friendly and professional.
Dealt with promptly and contacted to confirm service completed
The COVID control measures are very well managed by your staff.
Fantastic showroom experience
Excellent communication and understanding of the process
Staff very attentive. We deal with Wendy on reception who always remembers us and greets people with a smile. Nicola is the person we always deal with in respect of our car and is very helpful.
Excellent quality vehicle service
It was made easy using the booking system; my arrival went according to plan and I was met and clearly expected so checking in my car went well as expected. Work undertaken was carried out and I was very pleased with the service I received from BMW
Friendly staff and good communication
Everything completed for total satisfaction
The service from BMW is always good. People are pleasant and polite and in this case Sytner BMW were excellent with their communication and helpful
Everyone was really helpful both on the phone and in the dealership. And even helped me with some accessories I needed.
I was greeted in a pleasant, professional and friendly manner. Made to feel welcome and costs discussed.
From the time I walked into the showroom and greeted with a warm welcome. Just made me smile.(even with my mask on)
The service team always give 100%, very polite, professional and courteous
Efficient and staff were courteous
Kept me informed what was going on at all times.
This time, everything went smoothly well. Thank you
It was easy to book & change appointment online & the service representative I dealt with was very good
very efficient kept me up to speed with the progress
Great to see video update of my car. Communication was great via phone call. Communicated that I needed tyres, open and honest.
Always a nice friendly staff.
Easy to book in, straight forward process even with the new Covid measures in place.
Professionally managed, got what I asked for, nice and simple.
They did exactly what they said they were going to do.
No complaints with the service I received at Sytner Newport very helpful staff and quality of work always to highest standards would highly recommend this dealership
The staff there are fantastic. Wendy always welcomes you and interacts with you which gives you a sense of feeling that you are valued and the becky on service was great and made sure everything was completed and couldn't do enough to help.
Always a warm welcome from Wendy on front of house and superb service from Aimee Sanderson. I've dealt with Aimee on both Mini and BMW service desks and I can't speak highly enough.
Fast efficient and carried out as per request
Mathew Hinds was very accommodating to my requests.
Matthew was very polite and kept me up to date with the status of my vehicle.
Special thanks for Matthew Denis for delivering excellent customer service
Very pleased given the very difficult Covid situation. The car looked absolutely fantastic in the annex it even had a huge red ribbon on it
No problems, Paul Jones is a very experienced salesperson and attentive during the purchase.
Kept in contact well and delivery was before the estimate.
I wasn't happy that after placing my order in July -I was told the car I ordered wouldn't be in until February. I wasn't willing to wait that long-was going to cancel. However Andrew our salesman sourced another car with the same spec v happy.
Communication was very good during the purchase and delivery for my car couldn't ask for a better service
Very professional, easy to deal with
Friendly staff and I received the expected service for a premium brand.
Great service from Martin, he took time to really find out what was important to me and to match me with the right car, giving me a great virtual and then actual tour and more importantly I didn't feel pressured at any point.
During my visits to the showroom I was made to feel very welcome and comfortable, I was also kept informed of the progress of the car every step of the way.
Sytner Newport
Casnewydd
