Excellent

Nicola on service is such an delight to deal with She so helpful

Everything was O K !

Sytner Newport provided me with a diligent and welcoming service.

Faultless!

excellent CUSTOMER SERVICE

The service itself is second to none, but it should be more fairly priced and realistic.

I could not fault it!

satisfied

Always completely satisfied - prompt, timely, courteous but friendly.

Staff were helpful

High standard of customer service and work.

Disappointing service received during several visits Work documented as being completed however not actually completed faults not solved after extensive costs on investigation time. Several visits not able to wash vehicle Generally losing confidence

Very professional and kept me up to date with work regarding service

Streamlined service, from walking onto the forecourt to leaving with my new vehicle a week later.

the car was Serviced, Wendy welcomed me to the dealership and Nicola sorted the paper work, all nice and easy and relaxing

Expectations were set and met

Excellent

Well looked after. Nicola answered my question without hesitation and was knowledgeable

Completely satisfied with my experience of Newport BMW, from the pleasant and professional welcome from Wendy at the door to the consistently exceptional attention to detail from Rebecca and Nicola.

Very good service, kept well informed of pick up times in advance and the lady who I dealt with was very polite

The process was simple and straightforward from start to finish. I was kept informed by my service agent as to the progress of my car's service and called when it was ready. In addition, the use of a loan car helped the day go much more smoothly.

Fantastic car and service received.

Superb service

Collection day was great, signing of documents was done super quick and we got to the car unveiling, it was under covers and the experience was very memorable! Caitlin also sorted out a full tank of fuel which I wasn't expecting but was great!!

Having been to other dealerships, I would not go back to any of them. We love BMW's and with the service we get through Sytner, would not go elsewhere. They are a fantastic dealership and a real credit to the BMW badge.

All-round good service.

Easy to deal with, straight forward negotiation, highly competitive price without haggling, i was kept in touch

Good experience. Some marks on the car which had been missed on releasing the car to me. Should have had the car in an indoor departure bay so this could have been checked thoroughly by Sytner and myself.

From the moment that I decided to change my vehicle, to the moment that I drove it away, I felt that the dealership cared. Dealing with Martin (Nolan) was a good experience as he was able to answer all queries and he was also very professional.

Paul Jones made me feel like a wanted customer. Only down was the scale of paper to be signed and time taken. But that was beyond Paul's control

Martin kept us updated on the cars progress and when we 1st went there it was nice to walk around and not feel pressured like a lot of garages

Great service during the buying/financing and delivery of the car

This was our second car bought from Newport Sytner BMW and we returned due to the friendship we built with Lewis Williams he is first class, and we contacted Lewis who introduced us to his colleague Paul who was first class

No pressure when deciding whether or not to purchase the car. Excellent customer service, Dan answered all my questions and queries, ordering the car was easy and efficient, regular updates regarding delivery and the collection was stress free.