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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.

Service

everything was done and explained clearly.

Service

had no issues

Service

Polite service staff, timely completion

Service

Vehicle booked in for service. Fast and efficient. Love the personalised inspection video

Service

Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe

Service

.

Service

Regular communication, great service

Service

Able to book a service easily and service was completed in a timely manner

Service

Excellent service and communication

Service

See above .

Service

With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.

Service

Courteous and efficient

Service

Service was quick and staff brilliant

Service

The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.

Service

Nothing to complain about . Paul was great in keeping me informed.

Service

Done the job quick

Service

Very good procedures and attention during a difficult time due to Covid.

Service

As above

Service

Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.

Service

Good professional manner throughout.

Service

As above.

Service

Prompt, polite service

Service

You were always one step ahead of me in knowing what I required.

Service

Good comms. Good feedback. great.

Service

Prompt, friendly and informative from booking in through to collection.

Service

I haven't experienced any problems with servicing.

Service

Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service

Service

Fast and efficient.

Service

Consistent Service with a high standard

Service

Nothing is any problem

Service

Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.

Service

Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.

Service

Excellent customer service

Service

Kept up to date on my car regularly and the work was a very high standard

Service

Everything went according to plan.

Service

The service I received from Aimee Sanderson and service manager dale smith was excellent kept me informed and got to the problem always there to help and advise would highly recommend sytner Newport very satisfied customer

Service

Communication very good . They found a bulge in one of my front tyres which was caused by a pot hole shortly after buying car a year ago . Had both front tyres changed and now drives 100 percent better .

Service

Hassle free, drop off and collection. The fault was diagnosed quickly and repaired before lunch. The video service sent to me is a very nice touch. Shame I couldn't have a courtesy car for the day as had to arrange lifts. But that's a small thing

Service

All good and a video

Service

Car was well serviced and left spotless

Service

I would recommend people who got high end BMW's, to go there because they were thorough and curtios.

Service

Always dealt with efficiently an professionally

Service

From start to finish i was always informed of any issues.

Service

everything went the way it should with no issues

Service

Always helpful and great service. Nice and friendly stuff. I am always satisfied with the outcome.

Service

Everything went to plan, no issues arose, car was ready on time.

Service

Absolutely brilliant! Rebecca and Aimee gave an outstanding service as always and not forgetting Wendy "front of house" always a warm welcome!

Service

Prompt and good service

Service

Sytner Newport are always friendly and efficient and actually follow up proactively with my after service

Service

Aimee on the Service Team went above and beyond to resolve a continuing problem I had experienced since purchasing the vehicle from another BMW main dealer at end of September 2020. Her persistence led to a satisfactory outcome.

Service

See above. Patient. Professional. As helpful as she could be.

Service

Polite and efficient, had follow up call to see if all OK.

Service

Able to arrange appointment and drop off/collect times which suited me.

Service

Great service overall. Unfortunately car was not cleaned but understandable, I'm guessing due to covid 19 and furlough arrangements.

Service

Helpful and kept informed of the service

Service

Covid compliant. Kept fully informed about progress of the work

Service

admin error not corrected

Service

Very swift and courteous service received.

Service

Really easy to deal with

Service

Well looked after and whole customer experience allowed me to feel safe in these difficult times

Service

A safe and professional booking in system, plenty of comfortable space in which to wait for my vehicle to be serviced, staff were courteous and friendly

Service

Matthew, your service representative was very helpful. He deal with all our questions, giving clear and concise answers. He returned calls promptly when necessary.

Service

Excellent service.

Service

Matthew kept me informed of progress throughout. I was particularly impressed with the reception team who had clock my registration plate on arrival and then addressed me by name as I entered the building - a simple touch but made me feel valued

Service

Sorted a few problems out very quickly with a happy smiling face

Service

Always very helpful

Service

Brilliant communication from booking through to completion of the service on my vehicle. Nicola was a pleasure to deal with and is an asset to the Service department.

Service

Explained everything and contacted me when vehicle was ready for collection

Service

Prompt polite efficient service, excellent front of house staff.

Service

Very friendly and professional servies

Service

I brought my car in as planned for its MOT, all done whilst I waited, trouble free.

Service

Good rappor with service adviser. Sorted out my issues with a polite efficiency

Service

The service team was well beyond expectation and took great care to offer brilliant service

Service

couldnt fault any part of the service and the representative (matthew)was really informative.if i could award 10 stars i would.

Service

They were able to accommodate my needs to work whilst waiting for my repair to be carried out. They even went above and beyond to give me my own area to sit in complete with table and chair.

Service

I was kept in the loop throughout the whole process off the service, the service advisor was also very patient with me

Service

No issues, all smooth

Service

Great customer service

Service

Because the Service Advisor, Matthew Dennis, was brilliant.

Service

Very efficient

Service

Very quick and easy booking in system, Great customer service.

Service

work carried out was very well completed, on time.

Service

Great customer service

Service

No issues with the work I was having done.

Service

Compllimentary oil change carried out on time.

Service

Martin Nolan made the whole process very special and enjoyable.

Sales

Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated

Sales

Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically

Sales

Easy process and nice people

Sales

i was greeted by a lovely lady who recognised me and then went through the ordering process with all details being given by sales man paul .

Sales

All of the sales and finance team I dealt with provided great information and support throughout the process.

Sales

Great service from everyone.

Sales

Very pleased given the very difficult Covid situation. The car looked absolutely fantastic in the annex it even had a huge red ribbon on it

Sales

No problems, Paul Jones is a very experienced salesperson and attentive during the purchase.

Sales

Kept up to date

Sales

Kept in contact well and delivery was before the estimate.