Shame they can't valet car because of Covid.

I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.

Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!

Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.

Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.

Everything done on time well done

Constant communication from the team working on my car

V Good

Friendly and efficient service.

See above comments

The car service was done promptly it was easy to book in the car and the pick was also easy%

Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.

I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.

The service was completed professionally in the agreed 1 ½ time period

Service & warranty work completed to my satisfaction.

Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.

Brilliant

All done & completed sooner than anticipated

Can not fault service

It is very apparent that all your people take a professional pride in 'going the extra mile' to make your customers feel they are valued.

Quick and well organised given current the current COVID situation

Staff are always friendly and welcoming and provide a really good service

Kept well informed during visit. No surprises

very helpful at all times

I was met at the door by the customer receptionist when I left the car and also when I returned to collect it. I had good service from the service advisor and all contact was Covi safe.

Explained what they found out what was causing the problems and spoke to me about it and what was needed . Explained the cost and gave them the go ahead.

Car went in first thing in the morning and back with in two hours

Staff adapted last minute to my medical needs without the slightest hint of being inconvenienced- which I know they had been

Because Rebeca, did everything required And was really helpful, Also Wendy always gives you a great welcome .

Friendly, welcoming and efficient staff. Thorough explanation, including video, of work completed.

Amazing customer service from all team.

Always give me advice of what is recommended to keep my car in mint condition

Martin Nolan was superb. I have dealt with this guy for a number of years and he is always helpful.

No bother with dropping off and picking the car back up.

With COVID barriers up communication inevitably suffered which led, in my case to an impromptu MOT. Error was accepted and no charge made which was an excellent response.

Only there for 2 hours for a full service and having a tyre replaced. All staff were very kind and helpful

Only gripe was it was first service and I expected it to be avilable a bit quicker than it was.

Meet and greet at reception very friendly and corona-virus control measures in place to reassure you on your visit

Booked in for 90mins service - took about an hour longer. Great customer service shown by the showroom staff on site, e.g. very welcoming and attentive, keeping me informed of the delay. answering additional questions I had.

Allowing for all the Covid Restrictions, the handover and collection of my vehicle was excellent.

Expectations met

They did everything required and got the car ready in the time slot requested. Staff were well informed and everyone was most helpful. They also take care with COVID safety. For example Wendy on reception coming outside with everything ready at drop.

Very professional

Excellent

Aimee was fantastic to deal with, very professional and kept me updated whilst my vehicle was being investigated and repaired. She was also very helpful liaising with BMW roadside assistance and Enterprise whilst i was utilising a temporary hire car

Rebecca and colin always have always delivered excellent customer service and ensured that despite my car having many faults colin talked me through what was wrong with it and the best way to repair it.

Great communication.

Dropped car off easily, service done, car ready and picked up easily. Only downside was due to the current situation with COVID car not cleaned, but was advised at time of booking so no worries

The team who I dealt with were very friendly from the phone to going into the dealership. The work was done very quickly and a courtesy car supplied

Had to wait a little longer than expected for service to be completed

Eye is in the detail. They even remember my name .

Everyone is very helpful

Excellent service from Nicola Inker

Fantastic team, very organised and professional, covid organised I felt safe

Great service

Received call-back (Amy) when they said they would and kept in loop regarding status of my car

From the initial contact through to the courtesy car and the final collection of the car, everything went smoothly.

Good service from start to finish fault corrected completely to my satisfaction

I have always used Sytner Newport. Every staff member are simply very professional, very polite and very helpful. The meet and greet lady especially is a pleasure and so very helpful

Just an MOT but completed hassle free. Very well dealt with by your reception staff.

I had my car back rather than written off and great support from my point of contact.

Did all that was required

Service was fine. I was kept informed.

I am always looked after when I visit Sytner Newport. I am kept informed at all stages and if I have an issue, the service team are always happy to listen and help.

Very efficient and friendly customer service

Good service, follow up call completed

Service 100%

Very courteous staff. Service was done within the specified time.Pleased with the service.

Kept informed throughout the process and top class service received

They did everything that was planned on the day. Very friendly and polite.

They are helpful, great customer service, and the work is of a high quality too

As above

everything was done and explained clearly.

Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.

Vehicle booked in for service. Fast and efficient. Love the personalised inspection video

Polite service staff, timely completion

had no issues

See above .

.

Excellent service and communication

Able to book a service easily and service was completed in a timely manner

Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe

Regular communication, great service

With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.

Service was quick and staff brilliant

Courteous and efficient

Nothing to complain about . Paul was great in keeping me informed.

The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.

Very good procedures and attention during a difficult time due to Covid.

Done the job quick

Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.

As above.

Good professional manner throughout.

As above

You were always one step ahead of me in knowing what I required.

Prompt, polite service

Prompt, friendly and informative from booking in through to collection.

Good comms. Good feedback. great.

I haven't experienced any problems with servicing.

Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service

Consistent Service with a high standard

Fast and efficient.

Excellent customer service

Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.

Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.

Nothing is any problem

Kept up to date on my car regularly and the work was a very high standard

Everything went according to plan.

Communication very good . They found a bulge in one of my front tyres which was caused by a pot hole shortly after buying car a year ago . Had both front tyres changed and now drives 100 percent better .

The service I received from Aimee Sanderson and service manager dale smith was excellent kept me informed and got to the problem always there to help and advise would highly recommend sytner Newport very satisfied customer

Hassle free, drop off and collection. The fault was diagnosed quickly and repaired before lunch. The video service sent to me is a very nice touch. Shame I couldn't have a courtesy car for the day as had to arrange lifts. But that's a small thing

All good and a video

I would recommend people who got high end BMW's, to go there because they were thorough and curtios.

Always dealt with efficiently an professionally

From start to finish i was always informed of any issues.

Car was well serviced and left spotless

everything went the way it should with no issues

Everything went to plan, no issues arose, car was ready on time.

Always helpful and great service. Nice and friendly stuff. I am always satisfied with the outcome.

Prompt and good service

Absolutely brilliant! Rebecca and Aimee gave an outstanding service as always and not forgetting Wendy "front of house" always a warm welcome!

See above. Patient. Professional. As helpful as she could be.

Sytner Newport are always friendly and efficient and actually follow up proactively with my after service

Aimee on the Service Team went above and beyond to resolve a continuing problem I had experienced since purchasing the vehicle from another BMW main dealer at end of September 2020. Her persistence led to a satisfactory outcome.

Polite and efficient, had follow up call to see if all OK.

Able to arrange appointment and drop off/collect times which suited me.

Helpful and kept informed of the service

Great service overall. Unfortunately car was not cleaned but understandable, I'm guessing due to covid 19 and furlough arrangements.

Covid compliant. Kept fully informed about progress of the work

Well looked after and whole customer experience allowed me to feel safe in these difficult times

Really easy to deal with

Very swift and courteous service received.

admin error not corrected

Matthew, your service representative was very helpful. He deal with all our questions, giving clear and concise answers. He returned calls promptly when necessary.

A safe and professional booking in system, plenty of comfortable space in which to wait for my vehicle to be serviced, staff were courteous and friendly

Excellent service.

Matthew kept me informed of progress throughout. I was particularly impressed with the reception team who had clock my registration plate on arrival and then addressed me by name as I entered the building - a simple touch but made me feel valued

Very swift and efficient, Couldn't have gone any more smoother.

I dealt with Jamie in Synter in Newport , he was extremely professional and helpful

Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.

Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful

Jamie (BMW Newport) was great

As I said before the staff were very friendly and professional and made us feel very comfortable and that nothing was too much trouble

Perfect

Already submitted and acknowledge.

Andrew was fantastic , a friendly gent and an asset to your company , it's a bit nerve wracking going into car dealerships but he made this enjoyable when choosing our new car . He sent all the videos and told me to call if I needed anything.

I was satisfied with the purchase and delivery of the car and the help I got with purchasing my car, and the delivery of the car

Again excellent service, no problems at all , really pleased with my new vehicle I purchased great service ??

The necessary Covid 19 regulations made some aspects of collection of my new car a little difficult, such as demonstrating the car's features, but Andrew Johnson made a sterling effort to get me started with the basics and safely home. ??

The salesperson, Martin Nolan, was excellent

Under the current Covid 19 restrictions the help we had from James Paynter in guiding us through our purchase was brilliant.

Martin Nolan made the whole process very special and enjoyable.

Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated

Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically

Easy process and nice people

i was greeted by a lovely lady who recognised me and then went through the ordering process with all details being given by sales man paul .

All of the sales and finance team I dealt with provided great information and support throughout the process.