Carried out everything as expected

When a dealership admits they have little experience of M Models this is worrying. Several issue were reported with my car out, only one has been rectified . Some parts were on back order which should have been received by now, yet still no response

Car was booked in for an end of warranty check on a while you wait basis. Did take around 2.5hrs so a bit longer than target time indicated.

The work was completed within the estimated time and the vehicle health check video is a great idea. The car was also valeted "fantastic"

Great service

My only concern was the replaced components were left in the boot, so had to be removed and boot cleaned

From the time I walked through the front door was made welcome given coffee and biscuits a administrator came to me . Who explained procedure .and kept me informed.

Excellent customer service and brilliant staff.

Very pleased with the service

Immediate attention, courteous lift to and from work everything done on time.

Excellent service

Please see my comments I made at the previous question. Totally satisfied. Thank you.

very helpful and kept me up to date with how the car was doing.

Very satisfied, for the same reasons given above.

Service was carried out with no problems and at a reasonable price.

Well looked after, I was kept informed at all times.

Professional and friendly customer service and the service agent kept me informed throughout.

Josh and Rebecca very helpful thanks

Excellent from start to finish. Best customer service anywhere ! Thank you.

Despite several calls to connected drive helpline and two service visits to Dealership the connected drive issues remain unresolved.

Other than above very satisfied

Good service. Good communication.

Was not expecting discs to need replacing as car had been checked recently.

Service not completed to expected standard. Access flap to sump plug left hanging beneath the car and engine top cover not secured in place after service.

Very professional

Great communication from the receptionist and Nicola on Service.

I discussed with Nicola and Rob and it was muted that this was unusual for such a large fault in a relatively low mileage car. I was told by Nicola to call Customer Service head office. I did and spoke with Olivia.

I'm really pleased with the customer experience I received at Sytner Newport. Josh Jones in the service department and Lewis Williams have been fantastic and a great help.

Things went very well and the car was returned in a clean condition with no faults.

Minor service so no real problems. DVD interesting. Mathew, my contact, very helpful and calming! I know I can rely on Syntners.

Very courteous staff and comfortable experience waiting for car to be ready

Easy booking, completed as promised + a wash

Ms Inkler was very professional, and courteous. Went through everything with me explaining which service I required and the MOT. Followed up in a very polite manner, and received the service video when expected. Perfect customer care.

I was very satisfied, I found that from the lady meeting you on the door as you walk In to the lady I dealt with (I think her name was Nicola) i felt at ease with the car and the whole experience and how much she sorted out. So thank you very much.

Very good, although software update left car with European settings so had to solve it and convert back to uk

Fast Pleasant Informative

Identified fault with car rebooked. Turned up for prebooked appointment. No part ordered so not required. Wasted 1.5Hrs of my time going to the appointment. Assitant said he would confirm the new appointment nothing sent.

First class service

Always very accomadatins to my circumstances.

My car was kept an extra day meaning I missed.My diabetic eye screening

Friendly service but errors as stated above

Able to drop my car the night before and get my video then accommodating when I had to pick my car up late

I cancelled the appointment I had scheduled for a warranty issue due to the poor quality service received from my local dealership.

Great communication and care by the Service colleague Nicola

Because of efficient and friendly service

Because I was completely satisfied!

Every time I visit Sytner the staff are welcoming and very professional. I have had 4 cars from Sytner and the service is always excellent.

Very helpful and courteous at all times.

Didn't get progress call as promised Had to call on day 3 of having car if it was ready or not When arriving at 9.30am took nearly an hour to collect it..

This time they forgot to fill the washers but have agreed to do so when I am next in the area.

Polite and efficient members of staff and work carried out well.

Josh Jones in Sytner Newport has been very helpful and understanding throughout the process. My passenger side wing mirror was missing - I only noticed when I drove the car away.

Pleasant people, good explanation of what was being done, great coffee and tea facilities

All about getting the vehicles returned after service to the customer on time. Would have forgone car wash

Lack of communication, had to wait around before & on collection of vehicle Niggles like clock incorrect which I didn't notice & so was late for appointment! First time ever car not washed after service!

Always welcoming and accommodating when flexibility on drop off/pick ups is required. Loan car during the service was no problem and most welcome.

Obviously, because I was highly satisfied.

Had a 3 year service pack but still had to pay £170 for service which I thought was in with price , bit of a rip off I think

Was well happy was nice having the 7 series as a curtesy car too felt like a pimp driving that ??

Nicki was great, and the video of the technical inspection wass very professional.

I objected to having to pay for an insurance waiver, when my New X5 was in to have a fault rectified. In order to get the issue resolved I had to get the sales team involved.

Attentive and professional

Always get great service at Sytner Newport Friendly knowledgable staff

Would have been 5 stars if you sort out your parking and car cleaning which takes forever.

Winter check carried out - reassurance for me. Good price too.

all good see you again soon

Staff were very helpful fitting the booking in with my schedule for the day even providing transport to my appointment so I would not miss it

Everything was explained and car was handed back cleaned and valeted

Overall customer service was great and they couldn't do enough to help.

The cooperation was excellent

The service was carried out in a timely fashion with a very clean car to drive away in.

Car went in for Mini service and m o t at 8.30 did not get my car back until 4.30pm did not get told it would take this long and was told it was still not done need to be washed might take another hour was not happy how long it took

This time the service was excellent, really excellent, right until I picked up my car. At that point I was just given the key told the receipt would be emailed to me. It was not. I phoned after a day and was told it would be done. It never was.

Good service

Matthew made the whole visit seamless and went above and beyond to help.

had a recall EGR cooler which was replaced free of charge but also BMW gave my car a free health check which was very comprehensive.

I was disappointed that the price quoted on the website was different to what I was charged at the dealer. The website asked for my registration so it was clear that my vehicle was still under warranty.

Nicola is a lovely & polite Credit to your company

This was a safety recall, on this occasion very we'll handed

excellent service

The customer service experience is exceptional at Sytner Newport. The welcome from Wendy is always professional and sincere. Nicola is always prepared to go the extra mile to ensure my visit to the dealership is seamless and productive.

Good experience, transport also provided which was very efficient

Staff were excellent and the work carried out was of a high standard.

Easy to arrange service, lift provided & Beccy most helpful

Car in for brake fluid change and asked to check drivers side front suspension as I have a knocking sound. Fluid was changed but told couldn't find a problem with suspension and to come back - a 30sec test would have shown this. Inconvenient for me.

Josh and Nichola on the service desk looked after me, taking my exacting standards on board. The fitter on the day did an excellent job of fitting my new tyres and inspected the wheels before and after, ensuring no damage.

The process was made very easy from start to finish

Matt was courteous and professional throughout, always kept me informed of what was happening with my car.

Staff listened to our needs and our opinion on previous visits and did their best to meet those needs by negotiating a good deal for both sides

Just excellent service.

the promises made were broken

fixing the book compartment was very good, the part came in the next day and was fitted immediately, the other fault was explained in section 1above

Very efficient and helpful

Electrical fault difficult to identify and rectify resulting in vehicle off road for some weeks. Service assistant very helpful kept me informed as to progress and secured approval to goodwill repair after unsuccessful first attempt.

Issue with car persisting and not been sorted. Car has been with dealer three times, with the third time so far for 2 weeks.

My car was recalled for a safety fault. The appointment was a week before the agreed visit planned for a 1 day. On the day It was discovered that the necessary spare was not available and I had to wait until the following day to pick up.

Nothing was to much trouble The service went very smoothly

Booked a service slot but was advised that car was needed for whole day for an oil change. Came back following day and a courtesy car was provided

Polite and professional service provided by Nicola throughout the process.

Everything was explained and carried out well.

great service and the lady who I dealt with for the service was very professional.

I find it really disappointing that calls have not been returned and there has been little communication to inform us of progress and has required us to make multiple calls to find out the status of the refund.

Sytner Newport deliver the best customer journey of all the BMW garages I have used.

Very good staff. Very knowledgable and friendly.

Very happy

Staff very courteous

I sat and waited for my one year old BMW active Tourer to have a check and valet free of charge. During my time at tSytner , Newport, the courtesy and hospitality shown to me by the staff was second to none. M car was treated well too;

the service experience was excellent throughout, i was kept informed of events throughout the process.

I received a very nice courtesy car which allowed me to go about my day and then pick my car up at a convenient time later on

No bother at all

as above

The service personnel I dealt with (Matthew) made the morning experience as easy as possible

Its a team effort starting with meet and great and a cheerful chat with Wendy before being passed to Amy, Josh, Rachel or Matt.

5 Stars for Becky as she was excellent as was the meet and greet lady(forgot her name) you're technicians I would give 1 star

Kerry was great from start to finish

No calls back and updates are poor. Keep having to go back and forth with the car even though the issue is known.

The customer care continues during the day with updates and a short video showing the inspection/work required. Cerys also explained what work had been undertaken and reassured me that the 'drive' of the vehicle would be unchanged.

Due to the poor organisation of the day in general and the delay I had at the end of the day whilst awaiting to simply pay for my service.

Very clear explanation of problem.

Car was in car park waiting to be valeted for two hours

Everything completed well and on time, I was kept up to date on what was happening.

Excellent performance by Nicola Inker who updated me continuously

Everything oraganised prior to the visit , on the day , the team were able to accommodate a late change in my plans and I was well looked after during waiting time .

Service agent sorted me out quickly and carefully

I would have given 5 if price was lower

Unfortunately they car had to go to a sister garage as it had an electronic hand brake.

As expected from a reputable motor company as BMW. I was not disappointed

4.5 hours for swapping summer to winter wheels. Essentially due to the misplaced winters in store and then wrong info on the report. Staff as always excellent.

From the initial welcome to the final goodbye everyone was friendly and willing to help make the experience easy.

Very organised everything went very smoothly when we arrived at the dealership.

Martin was knowledgeable. Made life easy

Helpful staff

the service was very good, staff very informative

Car was well presented and handover was spot on

I had little knowledge of BMW in recent years. However after the details of the car were explained I understood everything that was necessary. for me to drive the car.

Martin Nolan,salesman, was very easy and very pleasant to deal with.

During the purchase the staff were very helpful and polite.

Actual test drive duration shorter than requested due to other booking when told it had been booked. Road fund licence not applied for as requested by myself due to what appears to be a rush to deliver the car. Items missing and faulty with vehicle

Very professional at all levels...

This is the third new car I have purchased from Sytner Newport and I am pleased to say that they still maintain a very high standards that I have come to expect from this branch.

The dealer was extremely helpful and knowledgeable.

Newport Synter was outstanding with customer service. Caitlin sales was very helpful Throughout the process.

as above-very efficient delivery

Andrew Johnson was my contact at bmw Newport and he went out of his way to get me the vehicle and top spec that I wanted, eventually finding the perfect car in transit on the ship mid Atlantic, and then ordering the vehicle and having it delivered

Very good happy to help

nothing was to much trouble

Everything as requested.