Felt looked after my service staff
My service advisor, Mathew Dennis, provides an excellent service and provides continuous communication throughout the time my vehicle is there.
All very smooth, no problems.
Service completed with satisfaction.
Service customer liaison person was very polite and informative
From start to finish the experience was fantastic.
Very good customer service. Everything is explained in detail for you and prices explained. Also you can wait while they service it
Service was completed on time and I was updated on progress throughout
Everything went as easily as i hoped , not often that happens these days !
Mathew Dennis is a pleasure to deal with. He goes the extra mile for customers.
Usual great service from Sytner Newport
The mechanical problem was diagnosed and fixed promptly
Very personal service - they identified me from my registration number as I drove into the facility (I think!) and hence greated me by name at the door. They came to meet me with all the paperwork in hand. Could not do this better!!!
The whole team worked together to be in touch and do the technical work to find the problem on the new 8 series and solve it
Was kept informed what was happening and a call the following day to ensure everything was ok :-)
Work done on-time & as requested, price as quoted.
Vehicle ready in the allotted time slot
I received video footage during inspection and an update call of progress during the day
Because the work was done in good time car was washed and cleaned inside and out and dried very professional
Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.
Collect and delivery service.
Collected and returned did take all day
As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.
Nothing was too much trouble
Quick professional service.
My car got recalled and they did what they needed to do well.
Easy to contact To arrange service. booking in, costings all supplied on phone. Reminders sent re booking. Polite and helpful staff.
The staff was very helpful and the service was very good
Darnell was very informative and helpful
Sytner staff are very professional and make the customer the center of focus
Excellent and efficiency service and customer service.
Car completed on time and fully cleaned inside and out.
Again, fantastic service from Matthew, professional and helpful. Matthew kept me updated on the progress of my car service.
Car was picked up by a very friendly chap, Amy kept me informed throughout the morning, the video was a great touch and car was delivered back in a very timely manner. Everything was perfect
The car booked in as promised, and completed on time
Always professional but friendly at the same time. Always kept informed. Efficient.
Kept well informed and everything completed on the day
Excellent customer service
Excellent customer service from start to finish!
Everything was as we expected
Always friendly & very efficient
Kept to appt time and gave prompt feedback on what the service entailed
Very professional staff, great communications compared to previous manufacturers. Welcomed at dealership managed to get work completed a whole day before expected.
No issues at all especially considering COVID.
Great service from Sytner Newport as always, had a waiting appointment on my last visit which worked well. I was looked after by Aimee who never fails to deliver on first class customer service.
Frequent updates and great customer service
Carried out all work required, with good communication with myself
The service team were incredible, and even sent us a video showing us what they'd checked etc. It was very reassuring.
Matthew was very efficient and professional
Great availability of appointments and as always a seamless, prompt and informative service from Nicola and the team.
Friendly and helpful staff
Couldn't fault any aspect of the experience
Newport arranged an appointment with the Swansea store very quickly as it is my closest and the problem was solved overnight.
How like how professional all staff are from reception, sales and even mechanics, always a smile to greet me and always very friendly.
Very easy to book a service and work completed on time.
Work carried out in a professional manner and I was informed of progress throughout the time my car was being dealt with.
Expectations managed with regard to delay in delivery but keep in touch throughout
The centre's staff delivered an exemplary service throughout.
Very happy with the service from Martin, as with previous cars, he was very helpful and responsive in assisting me with the new purchase. I was able to test drive the car prior to buying which helped greatly in making my decision.
It was a remote purchase, but Sytner Newport provided me with all the information I needed.
Every question was answered before I left
Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.
Kept me informed, easy transaction, listened to my concerns
Booked in and no stress dealt with and shown the car
Constant contact available throughout my purchase. Questions were answered and everything ran smoothly.
Jamie made the occasion smooth and reassuring.
Sytner Newport
Casnewydd
