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ABOUT SYTNER NEWPORT .

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Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Aimee is a credit to you and ensured that all went well and great communication to keep me informed.

Service

Everyone one was extremely polite and. professional.

Service

It was more than I expected, and I was very pleased even with the after service call , Amy is a very professional person

Service

Very prompt service

Service

Great communication, professional staff.

Service

Excellent product knowledge, great communications, my expectations were well met

Service

No hassle, and trust the service

Service

Mr Matthew Dennis is excellent at his job and deserves a pay rise.

Service

Fast and efficient and cost effective

Service

Service went well, polite prompt and informative staff

Service

Overall the service experience was above and beyond what I had anticipated

Service

Great and fast service. Friendly and great people

Service

Very good

Service

Good combination

Service

The whole process was easy. My service advisor Rebecca Johnson was outstanding, very professional and went above and beyond.

Service

The service was performed while I waited, in approximately the quoted time and for the quoted fee. The car was returned valeted.

Service

Better than satisfied, highly delighted

Service

Finally the issue with my car has been sorted with no extra cost to myself

Service

The service was as I would expect from bmwit always is very easy

Service

I was kept updated through out

Service

Friendly respectful staff and very good service

Service

I was dealt with very professionally and courteously. My thanks especially to Rebecca Johnson and the service team overall. My car was serviced to an excellent outcome.

Service

Seamless

Service

I believe in honesty and praising those that deserve praise.

Service

My vehicle required a software update which was a recommended solution to an issue resolved after a visit from BMW Assist. This was carried out speedily to suit me.

Service

Nothing to complain about

Service

Nicola Inker was extremely helpful and kept me updated with the progress of the work.

Service

Great service

Service

Matthew looked after my car service needs and all went as planned.

Service

Good communication on time booking-in and finished within the quoted time pleasant service advisor

Service

Always find Nicola very helpful and she does keep you informed of progress.

Service

Problem with coolant loss was quickly determined and corrected within the agreed time specified.

Service

The car was dealt with promptly and returned having been washed. I was sent a video showing the inspection and outcomes.

Service

Everything was done for me, I had a good result.

Service

Helpful staff and kept up to date with events during the day in relatin to the servicing and MOT of the car

Service

Repair completed efficiently

Service

I was impressed with your service representative

Service

Honestly couldn't ask for a better service experience. Which is why I travel to Newport for my BMWs, even though I could stay closer to home in Bristol.

Service

Service was completed on time.

Service

No problem

Service

Well informed, discuss any issues. Agree way forward.

Service

Fixed the issue very efficiently!

Service

Dealing with your staff was a pleasure, the surroundings while I waited for the service to be completed were pleasant and I was very happy with the manner in which the service took place. Thanks for cleaning the car as well.

Service

It was an easy process and didn't wait long

Service

As well as having a service I had a light bulb replaced at a very competitive price, well pleased.

Service

Faultless from start to finish.

Service

Kept updated at all times and phones answered timely

Service

Greeted at the door. Polite and understanding service advisor. Fault was swiftly diagnosed and rectified. Great service from all staff involved.

Service

Both Lee Wesson, who carried out the service, and Nicola Inker who updated me on each phase of the service, demonstrated very high standards of professionalism and are a credit to BMW.

Service

Completely satisfied they explain what is going to happen and give you updates over the phone, to keep you informed about the progress of the work being done and any extra work they find needs to be done.

Service

Kept up to date with all part of the service

Service

Completed the service in a shorter time than originally stated after I requested if it could be done quicker. I would have accepted the stated time frame but it was very helpful for me to get away earlier. Thanks.

Service

Aimee Sanderson was very helpful when all the work could not be carried out in one day.She arranged my X5 to be collected on the second occasion which was a great help.

Service

I visited for safety recall work. The work was done quickly and efficiently and I also benefited from a courtesy visual inspection and video report.

Service

Were able to fit me in at short notice.

Service

Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.

Service

These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.

Service

Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit

Service

Completed exactly as expected

Service

Very professional with great manner and communication provided by Matthew. Felt that I had great faith in the service he was provided and kept me up to date and what was required.

Service

Excellent. Wendy at reception is a star. Nicola on service too. Long serving customer focus with professionalism but friendly welcoming too

Service

handover was seamless and the service carried out without fuss, collection of the car was without delay.

Service

My vehicle is always serviced to the highest standard. I feel very safe driving my vehicle when it has been through a service.

Service

All colleagues were great

Service

Very friendly & professional

Service

Bookiing process is straight forward with availability for wrok to be carried out within just a few days.

Service

Great communication

Service

Customer service is always excellent

Service

Happy with the service

Service

Nicola was efficient and attentive with regular updates. She dealt with my concern over the fault that had occurred after only a short time and took time to address the issue with the warranty team.

Service

Service and installation of requested items fitted in the time scale quoted.

Service

Very efficient

Service

Customer focus

Service

Aimee who assisted me because I am disabled was brilliant and very helpful

Service

Amazing staff who make the experience a good one

Service

I got my car back when promised and it was picked up and delivered at my door.

Service

Everything was good

Service

Excellent customer service

Service

under current cicumstances i was kept informed

Service

All the issues were addressed and so my car is now safe to drive

Service

Everything was done promptly

Service

Phoned me when car ready very very polite nice people to deal with

Service

Very good. Pleasant staff, minimum waiting around.

Service

Paul was outstanding and very professional keeping me up to date during the course of the day. Nothing was too much trouble he is a credit to Sytner BMW

Service

I was very happy with the service.

Service

Shame they can't valet car because of Covid.

Service

The actual service was good. The parking situation a nightmare.

Service

Everything was done hassle free

Service

I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.

Service

Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!

Service

Was particularly impressed with the video tour and commentary provided, especially during this difficult time of the pandemic that makes it impossible to visit the service centre.

Service

Service staff very helpful

Service

The service team have been amazing through lockdown. Both our cars have had warranty issues repaired and on each occasion Paul Hardy has kept us informed of the progress with a call to confirm when the job has been completed

Service

A quick and easy service.

Service

Everything from start to finish was very straightforward, clear and friendly.

Service

Welcome and kept informed while waiting

Service

Hassle free, friendly staff.

Service

Sytner were diligent and the service was done competently.

Service

Car wasn't cleaned , even with Covid at least the car could of been cleaned externally

Service

Excellent customer experience from being greeted at the door through to collecting the car later in the day.

Service

Only went in for a recall but checked all

Service

Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.

Service

Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.

Service

Everything done on time well done

Service

Friendly and efficient service.

Service

V Good

Service

Constant communication from the team working on my car

Service

Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.

Service

See above comments

Service

I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.

Service

The service was completed professionally in the agreed 1 ½ time period

Service

The car service was done promptly it was easy to book in the car and the pick was also easy%

Service

Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.

Service

Brilliant

Service

Service & warranty work completed to my satisfaction.

Service

Treated very well and very happy. Small issue with the car but my contact, Martin Nolan, was first rate, sorting out an alternative for a few days and ensuring all was sorted. Excellent customer service!

Sales

I was communicated with on a regular basis/assured Kept up to date with information required on vehicle transfer etc. Met and greeted professionally/in a friendly manner. Offered help and assistance where required - could not have been more obliging.

Sales

3rd car purchased at Sytner Newport BMW in last 3 months, and once again excellent service, communication and car preparation, both when purchasing used approved and new

Sales

Smooth hand over of my old car and collect new one, minimal paperwork as all done on line.

Sales

Excellent information constructive advice and first rate sales support from Jamie

Sales

Given the CV 19 issues the hand over was perfect

Sales

Well it was easy to get the car and helped us in every way

Sales

The salesman Jamie was super helpful.

Sales

This is the 4th new vehicle I have purchased from Martin Nolan of Sytner Newport. The service received is top quality for a genuine individual. Nothing is too much trouble. 10/10 as usual.

Sales

A friendly and excellent employee I spoke to

Sales

It's my first motability car and it's so lovely to finally have a car that I can drive without pain!

Sales

Had regular updates before we picked the car up

Sales

Speedy service

Sales

Excellent service by Sytner Newport who were very patient whilst I looked at the Spec/ finance of the new car. Considering the expense this was really important to me and their helpful attitude meant that They gave me lots of help and advice.

Sales

Seamless!

Sales

Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection

Sales

We couldn't believe how easy it all was. We provided our choices and within a day, Zoe had found the exact car we wanted and had an amazing package available for us. We were so shocked to find that on delivery day, we turned up and drove away! Unreal

Sales

Jamie, Cairlin and Brett were fantastic

Sales

We have been buying our BMW cars from the same Salesman, Martin Nolan, for the past 30 Years. He is a real professional and has always taken excellent care of us as customers at Sytner, Newport.

Sales

so far i am satisfied

Sales

A small default with my vehicle was discovered after purchase. The team were happy to fix the fault, free of charge about a small discussion.

Sales

Encountered no problems. Fourth BMW purchased with the same sales executive. Excellent service.

Sales

There were no problems at all. The whole thing was seamless and professionally done.

Sales

The service at Sytner Newport was great. In particular the contact from Andrew Johnson and Brett Mitchell.

Sales

Right car right time

Sales

The service provided by Sytner Newport in particular Brett Mitchell and Andrew Johnson was fantastic.

Sales

Everything was straight forward quick and well organised.

Sales

Very swift and efficient, Couldn't have gone any more smoother.

Sales

Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful

Sales

Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.

Sales

I dealt with Jamie in Synter in Newport , he was extremely professional and helpful

Sales

Jamie (BMW Newport) was great