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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because the work was done in good time car was washed and cleaned inside and out and dried very professional

Service

Customer service A**

Service

Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.

Service

Collect and delivery service.

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Collected and returned did take all day

Service

As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.

Service

Nothing was too much trouble

Service

My car got recalled and they did what they needed to do well.

Service

Quick professional service.

Service

Easy to contact To arrange service. booking in, costings all supplied on phone. Reminders sent re booking. Polite and helpful staff.

Service

The staff was very helpful and the service was very good

Service

Darnell was very informative and helpful

Service

Sytner staff are very professional and make the customer the center of focus

Service

Superb service

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Very efficient service

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Excellent and efficiency service and customer service.

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Car completed on time and fully cleaned inside and out.

Service

Again, fantastic service from Matthew, professional and helpful. Matthew kept me updated on the progress of my car service.

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Complete satisfaction

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No fuss and quick

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The car booked in as promised, and completed on time

Service

Car was picked up by a very friendly chap, Amy kept me informed throughout the morning, the video was a great touch and car was delivered back in a very timely manner. Everything was perfect

Service

Always professional but friendly at the same time. Always kept informed. Efficient.

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Excellent customer service

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Kept well informed and everything completed on the day

Service

Great

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Excellent customer service from start to finish!

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Friendly Service

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Everything was as we expected

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Always friendly & very efficient

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Kept to appt time and gave prompt feedback on what the service entailed

Service

Very efficient

Service

Very professional staff, great communications compared to previous manufacturers. Welcomed at dealership managed to get work completed a whole day before expected.

Service

No issues at all especially considering COVID.

Service

Great service from Sytner Newport as always, had a waiting appointment on my last visit which worked well. I was looked after by Aimee who never fails to deliver on first class customer service.

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Well.explained no fuss

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Frequent updates and great customer service

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Carried out all work required, with good communication with myself

Service

Very professional team

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The service team were incredible, and even sent us a video showing us what they'd checked etc. It was very reassuring.

Service

Matthew was very efficient and professional

Service

Great availability of appointments and as always a seamless, prompt and informative service from Nicola and the team.

Service

Friendly and helpful staff

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Couldn't fault any aspect of the experience

Service

Newport arranged an appointment with the Swansea store very quickly as it is my closest and the problem was solved overnight.

Service

How like how professional all staff are from reception, sales and even mechanics, always a smile to greet me and always very friendly.

Service

Very easy to book a service and work completed on time.

Service

Work carried out in a professional manner and I was informed of progress throughout the time my car was being dealt with.

Service

Helpful and professional

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professional team who treated me with respect and answered any questions I had

Service

Did the job, no fuss

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Provided a great service and excellent feedback.

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I was kept informed about my car. Quick response at all times.

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Brilliant service. Kept informed by the very polite Service Manager by telephone.

Service

Attentive staff, somewhere to work whilst waiting. Felt valued

Service

I booked a "while you wait" appointment and the car was ready at more or less the time that was promised at the time of booking. Nicola is very pleasant and professional to deal with.

Service

Nicola was very good and made sure everything went according to plan. She rang before the service and then afterwards. Very impressed with her professional approach. Small problem on the day which she sorted - all very good.

Service

Great service

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Alway treated with the utmost respect and courtesy.

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The lady at reception is very friendly & helpful everytime I go there.

Service

Really smooth and easy. Quick and no fuss thanks too Paul

Service

customer servixe is outstanding

Service

Very professional, friendly and polite.

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All work completed with no issues, everything discussed and explained fully.

Service

I had a good experience with the service

Service

Had upto date texts and video whilst I waited as to what was being done with my car

Service

Very friendly staff and management

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Great service

Service

Great communication, keeping me informed every step of the way from booking the car in to completion of work

Service

Very relaxed, calm and completely responsive service. The staff members I have dealt with were quietly professional and very knowledgeable. I've bought and test driven lots of cars and without doubt my experience at Sytner Newport has been the best.

Service

The best look for Aimee Sanderson, best coustomer advice!

Service

Nothing I would change, got the problem sorted based on my needs.

Service

Excellent service from technicians and service staff

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The staff were very helpful

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Everything done as agreed.

Service

Good service and treated well with all members of staff. Nicole & Wendy especially on reception

Service

Friendly staff, efficient setup

Service

The issues with my car were rectified in a timely manner, the service department are amazing .. thank you !

Service

Personal responsive service from Nicola a Local service agent.

Service

Dealt with Amy who was very polite and helpful and took time to listen and find out what the issue was with my vehicle! Not ignored when at the dealership, made to feel important and a valued customer!

Service

The staff appreciated that we had an urgent problem and were only in Newport for a short time. They did the job speedily and with total professionalism and courtesy. This is probably the best standard of customer care I have ever experienced.

Service

What I asked for was carried out in a timely and efficient manner .

Service

Staff were excellent

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Loved the video feed back. It was great

Service

Work was great and very prompt

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Easy to liaise with , friendly , communicative and good service

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Shows you everything that is being done to your car via video.

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Great service

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Service was carried out to an expected standard.

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Nicola was very helpful and explained all I needed to know about the we work and MOT

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Very good communication and customer care throughout. Very pleasant staff.

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Everything done correctly

Service

no fuss and no delays - car ready when needed and kept informed of progress

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Fast and efficient

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Service advisor was excellent. Members of staff even helped me bump start my vehicle

Service

Great service

Service

Everything was perfect

Sales

Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.

Sales

Kept me informed, easy transaction, listened to my concerns

Sales

Booked in and no stress dealt with and shown the car

Sales

Constant contact available throughout my purchase. Questions were answered and everything ran smoothly.

Sales

Jamie made the occasion smooth and reassuring.

Sales

Love the car, just what I wanted and the sales manager clearly worked to find this exact model, to this specification, at this challenging time.

Sales

Kept informed which helped with a longer delivery time and all very friendly but professional at the BMW centre

Sales

Jamie Thomas again. Fast service Jamie giving constant updates throughout process

Sales

Newport Sytner. I will go no where else. Been a customer since 2007

Sales

All the staff at Sytner Newport were friendly, courteous and very helpful especially the salesman Mr Martin Nolan,who we bought our first car from in 2018.

Sales

couldn't fault the service, the team really pulled it out the bag for me

Sales

Never had a car delivered in person by the sales executive before!

Sales

Delivered everything that was expected in friendly professional manner

Sales

Caitlin, the sales rep that dealt with me was very knowledgeable and helpful and provided me with a great service. She also involved the sales manager to ensure I got the deal that I wanted and had no issues with ensuring my needs were met

Sales

Fully informed, fast efficient service

Sales

My purchase was carried out in a business like manner and I feel confident that I have made the correct decision.

Sales

First class from start to finish