I had a good experience with the service

Had upto date texts and video whilst I waited as to what was being done with my car

Very friendly staff and management

Great service

Great communication, keeping me informed every step of the way from booking the car in to completion of work

Very relaxed, calm and completely responsive service. The staff members I have dealt with were quietly professional and very knowledgeable. I've bought and test driven lots of cars and without doubt my experience at Sytner Newport has been the best.

The best look for Aimee Sanderson, best coustomer advice!

Nothing I would change, got the problem sorted based on my needs.

Excellent service from technicians and service staff

The staff were very helpful

Everything done as agreed.

Good service and treated well with all members of staff. Nicole & Wendy especially on reception

Personal responsive service from Nicola a Local service agent.

Friendly staff, efficient setup

The issues with my car were rectified in a timely manner, the service department are amazing .. thank you !

The staff appreciated that we had an urgent problem and were only in Newport for a short time. They did the job speedily and with total professionalism and courtesy. This is probably the best standard of customer care I have ever experienced.

Dealt with Amy who was very polite and helpful and took time to listen and find out what the issue was with my vehicle! Not ignored when at the dealership, made to feel important and a valued customer!

What I asked for was carried out in a timely and efficient manner .

Staff were excellent

Loved the video feed back. It was great

Work was great and very prompt

Easy to liaise with , friendly , communicative and good service

Great service

Service was carried out to an expected standard.

Shows you everything that is being done to your car via video.

Nicola was very helpful and explained all I needed to know about the we work and MOT

Everything done correctly

Very good communication and customer care throughout. Very pleasant staff.

Fast and efficient

Service advisor was excellent. Members of staff even helped me bump start my vehicle

no fuss and no delays - car ready when needed and kept informed of progress

Great service

From meet and greet to collection it was a good experience

The staff made you feel comfortable and at ease

Quick and helpful

Thanks again to Matt Dennis for his great customer service throughout.

Good service and nice people

At the end of the Day, all jobs were completed to my satisfaction.

Always a good welcome and attention from all staff

Went over and above to do my car quicker due to u foreseen circumstances on day of service ... top job BMW

Aimee is a credit to you and ensured that all went well and great communication to keep me informed.

Everyone one was extremely polite and. professional.

It was more than I expected, and I was very pleased even with the after service call , Amy is a very professional person

Very prompt service

Great communication, professional staff.

No hassle, and trust the service

Fast and efficient and cost effective

Mr Matthew Dennis is excellent at his job and deserves a pay rise.

Excellent product knowledge, great communications, my expectations were well met

Service went well, polite prompt and informative staff

Overall the service experience was above and beyond what I had anticipated

Great and fast service. Friendly and great people

Very good

Good combination

The service was performed while I waited, in approximately the quoted time and for the quoted fee. The car was returned valeted.

The whole process was easy. My service advisor Rebecca Johnson was outstanding, very professional and went above and beyond.

Finally the issue with my car has been sorted with no extra cost to myself

Better than satisfied, highly delighted

I was kept updated through out

The service was as I would expect from bmwit always is very easy

Friendly respectful staff and very good service

I was dealt with very professionally and courteously. My thanks especially to Rebecca Johnson and the service team overall. My car was serviced to an excellent outcome.

Seamless

I believe in honesty and praising those that deserve praise.

My vehicle required a software update which was a recommended solution to an issue resolved after a visit from BMW Assist. This was carried out speedily to suit me.

Good communication on time booking-in and finished within the quoted time pleasant service advisor

Nicola Inker was extremely helpful and kept me updated with the progress of the work.

Nothing to complain about

Matthew looked after my car service needs and all went as planned.

Great service

Always find Nicola very helpful and she does keep you informed of progress.

Problem with coolant loss was quickly determined and corrected within the agreed time specified.

Everything was done for me, I had a good result.

The car was dealt with promptly and returned having been washed. I was sent a video showing the inspection and outcomes.

Helpful staff and kept up to date with events during the day in relatin to the servicing and MOT of the car

Well informed, discuss any issues. Agree way forward.

No problem

Service was completed on time.

Fixed the issue very efficiently!

Honestly couldn't ask for a better service experience. Which is why I travel to Newport for my BMWs, even though I could stay closer to home in Bristol.

I was impressed with your service representative

Repair completed efficiently

Dealing with your staff was a pleasure, the surroundings while I waited for the service to be completed were pleasant and I was very happy with the manner in which the service took place. Thanks for cleaning the car as well.

It was an easy process and didn't wait long

As well as having a service I had a light bulb replaced at a very competitive price, well pleased.

Faultless from start to finish.

Kept updated at all times and phones answered timely

Greeted at the door. Polite and understanding service advisor. Fault was swiftly diagnosed and rectified. Great service from all staff involved.

Completely satisfied they explain what is going to happen and give you updates over the phone, to keep you informed about the progress of the work being done and any extra work they find needs to be done.

Both Lee Wesson, who carried out the service, and Nicola Inker who updated me on each phase of the service, demonstrated very high standards of professionalism and are a credit to BMW.

Kept up to date with all part of the service

Completed the service in a shorter time than originally stated after I requested if it could be done quicker. I would have accepted the stated time frame but it was very helpful for me to get away earlier. Thanks.

Aimee Sanderson was very helpful when all the work could not be carried out in one day.She arranged my X5 to be collected on the second occasion which was a great help.

I visited for safety recall work. The work was done quickly and efficiently and I also benefited from a courtesy visual inspection and video report.

Were able to fit me in at short notice.

Great service and very friendly. Quick turn around like they said and even gave me a courtesy car whilst mine was in for the work to be done.

These guys are always efficient and go over backwards to make sure the customer is fully satisfied. Very friendly people and helpful. I selected Sytner Newport in preference to my local BMW dealer for these reasons.

Everyone was polite and helpful, work completed quickly, comfortable reception with wifi, overall very pleasant visit

Love the car, just what I wanted and the sales manager clearly worked to find this exact model, to this specification, at this challenging time.

Kept informed which helped with a longer delivery time and all very friendly but professional at the BMW centre

Newport Sytner. I will go no where else. Been a customer since 2007

Jamie Thomas again. Fast service Jamie giving constant updates throughout process

All the staff at Sytner Newport were friendly, courteous and very helpful especially the salesman Mr Martin Nolan,who we bought our first car from in 2018.

couldn't fault the service, the team really pulled it out the bag for me

Caitlin, the sales rep that dealt with me was very knowledgeable and helpful and provided me with a great service. She also involved the sales manager to ensure I got the deal that I wanted and had no issues with ensuring my needs were met

Delivered everything that was expected in friendly professional manner

Never had a car delivered in person by the sales executive before!

Fully informed, fast efficient service

My purchase was carried out in a business like manner and I feel confident that I have made the correct decision.

First class from start to finish

I was communicated with on a regular basis/assured Kept up to date with information required on vehicle transfer etc. Met and greeted professionally/in a friendly manner. Offered help and assistance where required - could not have been more obliging.

Treated very well and very happy. Small issue with the car but my contact, Martin Nolan, was first rate, sorting out an alternative for a few days and ensuring all was sorted. Excellent customer service!

3rd car purchased at Sytner Newport BMW in last 3 months, and once again excellent service, communication and car preparation, both when purchasing used approved and new

Smooth hand over of my old car and collect new one, minimal paperwork as all done on line.

Excellent information constructive advice and first rate sales support from Jamie

Given the CV 19 issues the hand over was perfect

Well it was easy to get the car and helped us in every way

The salesman Jamie was super helpful.

This is the 4th new vehicle I have purchased from Martin Nolan of Sytner Newport. The service received is top quality for a genuine individual. Nothing is too much trouble. 10/10 as usual.

A friendly and excellent employee I spoke to

It's my first motability car and it's so lovely to finally have a car that I can drive without pain!

Had regular updates before we picked the car up

Speedy service

Excellent service by Sytner Newport who were very patient whilst I looked at the Spec/ finance of the new car. Considering the expense this was really important to me and their helpful attitude meant that They gave me lots of help and advice.

Seamless!

Great efficient service from initial enquiry to walking away with the keys. G Jarman Sales Manager knew exactly what we wanted and delivered a great service from friendly knowledgable advice, arranging test drives and completing sale and collection