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At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
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Because the work was done in good time car was washed and cleaned inside and out and dried very professional
Customer service A**
Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.
Collect and delivery service.
Collected and returned did take all day
As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.
Nothing was too much trouble
My car got recalled and they did what they needed to do well.
Quick professional service.
Easy to contact To arrange service. booking in, costings all supplied on phone. Reminders sent re booking. Polite and helpful staff.
The staff was very helpful and the service was very good
Darnell was very informative and helpful
Sytner staff are very professional and make the customer the center of focus
Very efficient service
Excellent and efficiency service and customer service.
Car completed on time and fully cleaned inside and out.
Again, fantastic service from Matthew, professional and helpful. Matthew kept me updated on the progress of my car service.
No fuss and quick
The car booked in as promised, and completed on time
Car was picked up by a very friendly chap, Amy kept me informed throughout the morning, the video was a great touch and car was delivered back in a very timely manner. Everything was perfect
Always professional but friendly at the same time. Always kept informed. Efficient.
Excellent customer service
Kept well informed and everything completed on the day
Excellent customer service from start to finish!
Everything was as we expected
Always friendly & very efficient
Kept to appt time and gave prompt feedback on what the service entailed
Very professional staff, great communications compared to previous manufacturers. Welcomed at dealership managed to get work completed a whole day before expected.
No issues at all especially considering COVID.
Great service from Sytner Newport as always, had a waiting appointment on my last visit which worked well. I was looked after by Aimee who never fails to deliver on first class customer service.
Well.explained no fuss
Frequent updates and great customer service
Carried out all work required, with good communication with myself
Very professional team
The service team were incredible, and even sent us a video showing us what they'd checked etc. It was very reassuring.
Matthew was very efficient and professional
Great availability of appointments and as always a seamless, prompt and informative service from Nicola and the team.
Friendly and helpful staff
Couldn't fault any aspect of the experience
Newport arranged an appointment with the Swansea store very quickly as it is my closest and the problem was solved overnight.
How like how professional all staff are from reception, sales and even mechanics, always a smile to greet me and always very friendly.
Very easy to book a service and work completed on time.
Work carried out in a professional manner and I was informed of progress throughout the time my car was being dealt with.
Helpful and professional
professional team who treated me with respect and answered any questions I had
Did the job, no fuss
Provided a great service and excellent feedback.
I was kept informed about my car. Quick response at all times.
Brilliant service. Kept informed by the very polite Service Manager by telephone.
Attentive staff, somewhere to work whilst waiting. Felt valued
I booked a "while you wait" appointment and the car was ready at more or less the time that was promised at the time of booking. Nicola is very pleasant and professional to deal with.
Nicola was very good and made sure everything went according to plan. She rang before the service and then afterwards. Very impressed with her professional approach. Small problem on the day which she sorted - all very good.
Alway treated with the utmost respect and courtesy.
The lady at reception is very friendly & helpful everytime I go there.
Really smooth and easy. Quick and no fuss thanks too Paul
customer servixe is outstanding
Very professional, friendly and polite.
All work completed with no issues, everything discussed and explained fully.
I had a good experience with the service
Had upto date texts and video whilst I waited as to what was being done with my car
Very friendly staff and management
Great communication, keeping me informed every step of the way from booking the car in to completion of work
Very relaxed, calm and completely responsive service. The staff members I have dealt with were quietly professional and very knowledgeable. I've bought and test driven lots of cars and without doubt my experience at Sytner Newport has been the best.
The best look for Aimee Sanderson, best coustomer advice!
Nothing I would change, got the problem sorted based on my needs.
Excellent service from technicians and service staff
The staff were very helpful
Everything done as agreed.
Good service and treated well with all members of staff. Nicole & Wendy especially on reception
Friendly staff, efficient setup
The issues with my car were rectified in a timely manner, the service department are amazing .. thank you !
Personal responsive service from Nicola a Local service agent.
Dealt with Amy who was very polite and helpful and took time to listen and find out what the issue was with my vehicle! Not ignored when at the dealership, made to feel important and a valued customer!
The staff appreciated that we had an urgent problem and were only in Newport for a short time. They did the job speedily and with total professionalism and courtesy. This is probably the best standard of customer care I have ever experienced.
What I asked for was carried out in a timely and efficient manner .
Staff were excellent
Loved the video feed back. It was great
Work was great and very prompt
Easy to liaise with , friendly , communicative and good service
Shows you everything that is being done to your car via video.
Service was carried out to an expected standard.
Nicola was very helpful and explained all I needed to know about the we work and MOT
Very good communication and customer care throughout. Very pleasant staff.
Everything done correctly
no fuss and no delays - car ready when needed and kept informed of progress
Fast and efficient
Service advisor was excellent. Members of staff even helped me bump start my vehicle
Everything was perfect
Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.
Kept me informed, easy transaction, listened to my concerns
Booked in and no stress dealt with and shown the car
Constant contact available throughout my purchase. Questions were answered and everything ran smoothly.
Jamie made the occasion smooth and reassuring.
Love the car, just what I wanted and the sales manager clearly worked to find this exact model, to this specification, at this challenging time.
Kept informed which helped with a longer delivery time and all very friendly but professional at the BMW centre
Jamie Thomas again. Fast service Jamie giving constant updates throughout process
Newport Sytner. I will go no where else. Been a customer since 2007
All the staff at Sytner Newport were friendly, courteous and very helpful especially the salesman Mr Martin Nolan,who we bought our first car from in 2018.
couldn't fault the service, the team really pulled it out the bag for me
Never had a car delivered in person by the sales executive before!
Delivered everything that was expected in friendly professional manner
Caitlin, the sales rep that dealt with me was very knowledgeable and helpful and provided me with a great service. She also involved the sales manager to ensure I got the deal that I wanted and had no issues with ensuring my needs were met
Fully informed, fast efficient service
My purchase was carried out in a business like manner and I feel confident that I have made the correct decision.
First class from start to finish