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ABOUT SYTNER NEWPORT .

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Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good reporting on work done

Service

Sytner are professional, friendly and always keep me informed as to what is going on.

Service

Good service very welcoming

Service

I was welcomed warmly when I arrived at the dealership. The receptionist is always happy and efficient. My car was dealt with in the recommended time.

Service

Cost came in under what was quoted and puck up and delivery service was extremely helpful rather than having to wait around.

Service

Work completed efficiently in time stated.

Service

Arrival to booking the car in was great We telephoned to make a query about the Sat Nav and needed a call back which was very prompt.

Service

They were very sympathetic with the problem we were experiencing and supportive of our complaint. Due to Newport (Gareth Jarmin) I have been able to have a successful outcome, even though it has increased my outgoings which I had not planned for.

Service

Organised, accommodating, efficient.

Service

Great customer service

Service

Just good service

Service

The charming, helpful female service administrator person who dealt with me made the experience much better than I had expected, She was efficient, thoughtful and extremely pleasant. Unfortunately I cannot remember her name but she was brilliant.

Service

Sorted my car out in great time.

Service

Very helpful

Service

Never any issues

Service

Because I was very satisfied.

Service

Fortunately Matthew was sympathetic, kept me informed and the car was ready before I expected. Wendy offered coffee and water for the dog after our walk along the riverside.

Service

Staff were friendly and obliging and knew what they were talking about.

Service

I can't remember his name but he had a slight American accent. Knowledgeable and helpful fab experience

Service

Excellent service and attention to detail

Service

All Good

Service

Everything asked for completed.

Service

Because I was completely satisfied - what I asked was done, and on time

Service

Mostly satisfied with any work os services carried out at Newport.

Service

Picked car up, service, returned car. All quick and efficient

Service

Car collected/reTurned and all to time..

Service

Always great service in Newport

Service

reception on arrival at BMW was excellent . kept well informed

Service

Job done on time

Service

I was regularly updated on progress and my vehicle was clean and ready to collect on the specified day

Service

Easy to use. Professional!

Service

As expected

Service

Felt looked after my service staff

Service

My service advisor, Mathew Dennis, provides an excellent service and provides continuous communication throughout the time my vehicle is there.

Service

All very smooth, no problems.

Service

Very good customer service. Everything is explained in detail for you and prices explained. Also you can wait while they service it

Service

Complete satisfaction

Service

Service customer liaison person was very polite and informative

Service

From start to finish the experience was fantastic.

Service

Service completed with satisfaction.

Service

Service was completed on time and I was updated on progress throughout

Service

Good service received

Service

Perfect service

Service

Everything went as easily as i hoped , not often that happens these days !

Service

The gentleman was fab.

Service

Very helpful personnel.

Service

Staff were great

Service

Mathew Dennis is a pleasure to deal with. He goes the extra mile for customers.

Service

Usual great service from Sytner Newport

Service

Very personal service - they identified me from my registration number as I drove into the facility (I think!) and hence greated me by name at the door. They came to meet me with all the paperwork in hand. Could not do this better!!!

Service

The mechanical problem was diagnosed and fixed promptly

Service

The whole team worked together to be in touch and do the technical work to find the problem on the new 8 series and solve it

Service

Work done on-time & as requested, price as quoted.

Service

Was kept informed what was happening and a call the following day to ensure everything was ok :-)

Service

Vehicle ready in the allotted time slot

Service

I received video footage during inspection and an update call of progress during the day

Service

Because the work was done in good time car was washed and cleaned inside and out and dried very professional

Service

Customer service A**

Service

Superb service, totally de-stressed the whole mechanical failure encountered, with prompt professional resolution. Only praise to the team at Sytner Newport.

Service

Collect and delivery service.

Service

Collected and returned did take all day

Service

As per above; great initial experience, seemed to be actually interested in customer satisfaction and went the extra mile.

Service

Nothing was too much trouble

Service

I've given the score because Andrew Johnson made sure I understood all the details and he explained and talked us through all the new features when collecting the car. Nothing was rushed even though the showroom was very busy.

Sales

A personal service, who new there product and helped us through all the stages of car selection, test drive, trade in, finance, reg transfer, home power piont installation, car collection and follow up

Sales

Jamie help me choose a great car and found one to my specifications. Outstanding ??

Sales

No issues & love car!

Sales

Sales person was clear and Frank. Also helpful in preparing me for ownership; I had not owned a BMW vehicle previous to this so I had a higher volume of questions than usual. All were answered clearly and respectfully

Sales

My experience at BMW Sytner Newport left me completely satisfied, the customer service provided by the 2 staff members that I dealt with, Mr Brett Mitchell (Business Manager) and Ms Felicity Kent (Trainee Used Car Executive) was excellent!

Sales

Good service, did just what I needed

Sales

Extremely satisfied Jamie was very helpful. Took the extra time to make sure we got what we wanted

Sales

Expectations managed with regard to delay in delivery but keep in touch throughout

Sales

The centre's staff delivered an exemplary service throughout.

Sales

Very happy with the service from Martin, as with previous cars, he was very helpful and responsive in assisting me with the new purchase. I was able to test drive the car prior to buying which helped greatly in making my decision.

Sales

It was a remote purchase, but Sytner Newport provided me with all the information I needed.

Sales

Every question was answered before I left

Sales

Jamie Thomas was polite and professional and attended to all my needs and questions throughout the buying process. As previously mentioned Jamie personally delivered the car, which was fantastic as I wouldn't entertain driving in a city.

Sales

Everything was perfect

Sales

Kept me informed, easy transaction, listened to my concerns