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ABOUT SYTNER NEWPORT .

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Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Richard Fellows

Head of Business

Stephen Moore

New Car Sales Manager

Gareth Greening

Used Car Sales Manager

Steve Stenning

Used Car Sales Manager

Rob Hallett

Aftersales Manager

Rachael Sims

Service Manager

Ronnie Fieldhouse

Parts Manager

Philip Paton

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Shame they can't valet car because of Covid.

Service

I was kept very informed at all times my car was being worked on by Paul. During the current 'Covid' situation, I felt safe at all times I was in the building and being delt with. And once again Wendy was a credit to Sytner Newport.

Service

Took a little longer than expected but this was only because I was short of time so thought what the car was booked in for would have taken less time to complete!

Service

Julie always meets and greats with a smile. Matthew always keeps me informed of progress and any work required.

Service

Since purchasing a vehicle in Oct /Nov last year, Aimee Sanderson has handled any concerns or questions that I have had attentively & professionally. Always helpful & an essential part of the after sales service. Would score 6 stars if available.

Service

Everything done on time well done

Service

Constant communication from the team working on my car

Service

V Good

Service

Friendly and efficient service.

Service

See above comments

Service

The car service was done promptly it was easy to book in the car and the pick was also easy%

Service

Matthew the Service Advisor who looked after me was excellent. Also a special mention for Wendy the Meeter Greeter who does an excellent job.

Service

I was welcomed by a warm, friendly receptionist that 'checked in' my car. My vehicle was serviced on time and I was given a verbal report on what had been done and reminded that some further work will be needed in the future.

Service

The service was completed professionally in the agreed 1 ½ time period

Service

Service & warranty work completed to my satisfaction.

Service

Nicola Inker dealt with my car service, she was very helpful, she kept me informed of the progress of the service. She contacted me the next day to check that every thing was satisfactory and up to standard.

Service

Brilliant

Service

All done & completed sooner than anticipated

Service

Can not fault service

Service

It is very apparent that all your people take a professional pride in 'going the extra mile' to make your customers feel they are valued.

Service

Quick and well organised given current the current COVID situation

Service

Staff are always friendly and welcoming and provide a really good service

Service

Kept well informed during visit. No surprises

Service

very helpful at all times

Service

I was met at the door by the customer receptionist when I left the car and also when I returned to collect it. I had good service from the service advisor and all contact was Covi safe.

Service

Explained what they found out what was causing the problems and spoke to me about it and what was needed . Explained the cost and gave them the go ahead.

Service

Car went in first thing in the morning and back with in two hours

Service

Staff adapted last minute to my medical needs without the slightest hint of being inconvenienced- which I know they had been

Service

Because Rebeca, did everything required And was really helpful, Also Wendy always gives you a great welcome .

Service

Friendly, welcoming and efficient staff. Thorough explanation, including video, of work completed.

Service

Amazing customer service from all team.

Service

Always give me advice of what is recommended to keep my car in mint condition

Service

Martin Nolan was superb. I have dealt with this guy for a number of years and he is always helpful.

Service

No bother with dropping off and picking the car back up.

Service

With COVID barriers up communication inevitably suffered which led, in my case to an impromptu MOT. Error was accepted and no charge made which was an excellent response.

Service

Only there for 2 hours for a full service and having a tyre replaced. All staff were very kind and helpful

Service

Only gripe was it was first service and I expected it to be avilable a bit quicker than it was.

Service

Meet and greet at reception very friendly and corona-virus control measures in place to reassure you on your visit

Service

Booked in for 90mins service - took about an hour longer. Great customer service shown by the showroom staff on site, e.g. very welcoming and attentive, keeping me informed of the delay. answering additional questions I had.

Service

Allowing for all the Covid Restrictions, the handover and collection of my vehicle was excellent.

Service

Expectations met

Service

They did everything required and got the car ready in the time slot requested. Staff were well informed and everyone was most helpful. They also take care with COVID safety. For example Wendy on reception coming outside with everything ready at drop.

Service

Very professional

Service

Excellent

Service

Aimee was fantastic to deal with, very professional and kept me updated whilst my vehicle was being investigated and repaired. She was also very helpful liaising with BMW roadside assistance and Enterprise whilst i was utilising a temporary hire car

Service

Rebecca and colin always have always delivered excellent customer service and ensured that despite my car having many faults colin talked me through what was wrong with it and the best way to repair it.

Service

Great communication.

Service

Dropped car off easily, service done, car ready and picked up easily. Only downside was due to the current situation with COVID car not cleaned, but was advised at time of booking so no worries

Service

The team who I dealt with were very friendly from the phone to going into the dealership. The work was done very quickly and a courtesy car supplied

Service

Had to wait a little longer than expected for service to be completed

Service

Eye is in the detail. They even remember my name .

Service

Everyone is very helpful

Service

Excellent service from Nicola Inker

Service

Fantastic team, very organised and professional, covid organised I felt safe

Service

Great service

Service

Received call-back (Amy) when they said they would and kept in loop regarding status of my car

Service

From the initial contact through to the courtesy car and the final collection of the car, everything went smoothly.

Service

Good service from start to finish fault corrected completely to my satisfaction

Service

I have always used Sytner Newport. Every staff member are simply very professional, very polite and very helpful. The meet and greet lady especially is a pleasure and so very helpful

Service

Just an MOT but completed hassle free. Very well dealt with by your reception staff.

Service

I had my car back rather than written off and great support from my point of contact.

Service

Did all that was required

Service

Service was fine. I was kept informed.

Service

I am always looked after when I visit Sytner Newport. I am kept informed at all stages and if I have an issue, the service team are always happy to listen and help.

Service

Very efficient and friendly customer service

Service

Good service, follow up call completed

Service

Service 100%

Service

Very courteous staff. Service was done within the specified time.Pleased with the service.

Service

Kept informed throughout the process and top class service received

Service

They did everything that was planned on the day. Very friendly and polite.

Service

They are helpful, great customer service, and the work is of a high quality too

Service

As above

Service

everything was done and explained clearly.

Service

Video sent through to show state of vehicle, explaining any issues or concerns. A picture paints a thousand words.

Service

Vehicle booked in for service. Fast and efficient. Love the personalised inspection video

Service

Polite service staff, timely completion

Service

had no issues

Service

See above .

Service

.

Service

Excellent service and communication

Service

Able to book a service easily and service was completed in a timely manner

Service

Fantastic dealership: as I needed to have a place inside to continue working on my laptop during the servicing of my car, the staff was able to arrange a quiet space in the showroom (all covid-19 barrier measures were respected) and I felt safe

Service

Regular communication, great service

Service

With just a video of a random noise to go on they identified the issue and replaced the faulty part quickly.

Service

Service was quick and staff brilliant

Service

Courteous and efficient

Service

Nothing to complain about . Paul was great in keeping me informed.

Service

The customer service received was excellent but I felt that the diagnosis charges could be made more cost efficient for the customer.

Service

Very good procedures and attention during a difficult time due to Covid.

Service

Done the job quick

Service

Everything done, as requested, first time, without issue. Giving me confidence in the quality of service.

Service

As above.

Service

Good professional manner throughout.

Service

As above

Service

You were always one step ahead of me in knowing what I required.

Service

Prompt, polite service

Service

Prompt, friendly and informative from booking in through to collection.

Service

Good comms. Good feedback. great.

Service

I haven't experienced any problems with servicing.

Service

Service manager mr dale smith and service advisor Aimee Sanderson kept me informed with the progress of an issue I had with sat nav on my vehicle they went above expectations to get to the problem with a satisfactory outcome excellent service

Service

Consistent Service with a high standard

Service

Fast and efficient.

Service

Excellent customer service

Service

Despite being unable to enter the showroom in person due to Covid 19 restrictions, therefore all communication was via phone call, Rebecca was efficient, polite and helpful and was on hand at all times.

Service

Everything I wanted done was achieved. Also the cost wasn't as expensive as I thought it would be, contrary to the rumours I had heard.

Service

Nothing is any problem

Service

Kept up to date on my car regularly and the work was a very high standard

Service

Everything went according to plan.

Service

Communication very good . They found a bulge in one of my front tyres which was caused by a pot hole shortly after buying car a year ago . Had both front tyres changed and now drives 100 percent better .

Service

The service I received from Aimee Sanderson and service manager dale smith was excellent kept me informed and got to the problem always there to help and advise would highly recommend sytner Newport very satisfied customer

Service

Hassle free, drop off and collection. The fault was diagnosed quickly and repaired before lunch. The video service sent to me is a very nice touch. Shame I couldn't have a courtesy car for the day as had to arrange lifts. But that's a small thing

Service

All good and a video

Service

I would recommend people who got high end BMW's, to go there because they were thorough and curtios.

Service

Always dealt with efficiently an professionally

Service

From start to finish i was always informed of any issues.

Service

Car was well serviced and left spotless

Service

everything went the way it should with no issues

Service

Everything went to plan, no issues arose, car was ready on time.

Service

Always helpful and great service. Nice and friendly stuff. I am always satisfied with the outcome.

Service

Prompt and good service

Service

Absolutely brilliant! Rebecca and Aimee gave an outstanding service as always and not forgetting Wendy "front of house" always a warm welcome!

Service

See above. Patient. Professional. As helpful as she could be.

Service

Sytner Newport are always friendly and efficient and actually follow up proactively with my after service

Service

Aimee on the Service Team went above and beyond to resolve a continuing problem I had experienced since purchasing the vehicle from another BMW main dealer at end of September 2020. Her persistence led to a satisfactory outcome.

Service

Polite and efficient, had follow up call to see if all OK.

Service

Able to arrange appointment and drop off/collect times which suited me.

Service

Helpful and kept informed of the service

Service

Great service overall. Unfortunately car was not cleaned but understandable, I'm guessing due to covid 19 and furlough arrangements.

Service

Covid compliant. Kept fully informed about progress of the work

Service

Well looked after and whole customer experience allowed me to feel safe in these difficult times

Service

Really easy to deal with

Service

Very swift and courteous service received.

Service

admin error not corrected

Service

Matthew, your service representative was very helpful. He deal with all our questions, giving clear and concise answers. He returned calls promptly when necessary.

Service

A safe and professional booking in system, plenty of comfortable space in which to wait for my vehicle to be serviced, staff were courteous and friendly

Service

Excellent service.

Service

Matthew kept me informed of progress throughout. I was particularly impressed with the reception team who had clock my registration plate on arrival and then addressed me by name as I entered the building - a simple touch but made me feel valued

Service

Very swift and efficient, Couldn't have gone any more smoother.

Sales

I dealt with Jamie in Synter in Newport , he was extremely professional and helpful

Sales

Considering the constraints in place because of COVID 19 situation, we thought that the dealership had everything in place and we were reassured during the purchase process. When we came to collect the new car it had been prepared very well.

Sales

Excellent product, trusted Martin Nolan and the sales manager was very understanding and helpful

Sales

Jamie (BMW Newport) was great

Sales

As I said before the staff were very friendly and professional and made us feel very comfortable and that nothing was too much trouble

Sales

Perfect

Sales

Already submitted and acknowledge.

Sales

Andrew was fantastic , a friendly gent and an asset to your company , it's a bit nerve wracking going into car dealerships but he made this enjoyable when choosing our new car . He sent all the videos and told me to call if I needed anything.

Sales

I was satisfied with the purchase and delivery of the car and the help I got with purchasing my car, and the delivery of the car

Sales

Again excellent service, no problems at all , really pleased with my new vehicle I purchased great service ??

Sales

The necessary Covid 19 regulations made some aspects of collection of my new car a little difficult, such as demonstrating the car's features, but Andrew Johnson made a sterling effort to get me started with the basics and safely home. ??

Sales

The salesperson, Martin Nolan, was excellent

Sales

Under the current Covid 19 restrictions the help we had from James Paynter in guiding us through our purchase was brilliant.

Sales

Martin Nolan made the whole process very special and enjoyable.

Sales

Gareth was A1 throughout the sales cycle. Was ready and on time when I arrived to pick up new car. Also, worth mentioning Wendy (The Centre Receptionist). She is a lovely, warm, welcoming lady. Makes you feel as your custom is appreciated

Sales

Delivered to me helping to reduce necessary travel. COVID secure hand over. All paperwork completed electronically

Sales

Easy process and nice people

Sales

i was greeted by a lovely lady who recognised me and then went through the ordering process with all details being given by sales man paul .

Sales

All of the sales and finance team I dealt with provided great information and support throughout the process.