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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Gary Fowler

Head of Business

Stephen Moore

General Sales Manager
  • Years in the company 10
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Years in the company 8
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing wrong with dealership or staff It’s the outcome of windscreen cracked on inside of car not outside (no impact) literally drive car from showroom from London day of purchase the screen was fine in the morning was crack right down Centre

Service

Had a problem with the car , which was sorted out quickly considering how busy the dealership was at the time, i was kept informed at all times by Nicola Inker who rang me back when ever she said she would with honest answers great!.

Service

Service Adviser Sophie Pimm went the extra mile to ensure my satisfaction

Service

Reported clutch judder but unable to find anything wrong

Service

The courtesy extended to me by the staff together with the efficiency of the Service team.

Service

Friendly staff and efficient service.

Service

I needed a full service and some bodywork repaired. My car is as good as new.

Service

josh jones was excellent

Service

Super smooth process with lifts from and to the service centre and the repairs done swiftly and no issues. Complete satisfaction

Service

Staff are always very friendly and helpful - in particular Wendy on reception feels like a friend !

Service

Brakes are still squeaking the same afternoon I left after that’s what they were booked in for

Service

We had a few issues with the brake pads not being ordered prior to my cars visit the first time. So people could therefore rate the service completely dissatisfied but for me it was how well that issue was overcome by the sytner Newport family.

Service

Reception staff and service staff were very friendly and helpful. The service was done in a timely manner.

Service

I took my car for it's second service to BMW Newport hoping for a better experience from the last time. Unfortunately this was not to be. I was told the service could not be completed because they didn't have any spark plugs. Just not good enough.

Service

The service was carried out to my satisfaction also a small fault was carried out at the same time.

Service

My car was only in for an MOT, that at only £37.50 was extremely competitively priced. My car was valeted and cleaned, I really unexpected bonus considering that it was only in for an MOT - wonderful !

Service

Not Sytners fault, but to be told the Sat Nav problem you have requires a work around is poor. However, I have been told that this issue has been escalated to BMW UK for full resolution????

Service

Did everything they should

Service

satisfaction is always guaranteed

Service

Friendly, welcoming and professional.

Service

As above

Service

Although the technician broke a part on my car whilst fixing another fault, it was communicated promptly, and repaired the next day

Service

Always good informative service.

Service

My Bluetooth is not functioning and I mentioned this when signing in for service. It’s still not working.

Service

Made to feel at ease

Service

The communication was poor as I had to ring 3 times and drive down to find out what was going on with my vehicle. Then two days later when lifting the seat forward I found that the back of the seat hadn’t been clipped in correctly.

Service

The service/check was carried out very quickly. I was disappointed I then had to wait nearly an hour for the car to be cleaned and even then it wasn't and would have been another 30 mins before they could start it so I left.

Service

I receive very informative information about my vehicle when its having a service or repair and I like to receive quotes of the cost before the work is undertaken which is freely offered to me.

Service

Everything was excellent

Service

As per the above. Replacement car as promised was of a high standard and I was kept informed throughout the day as to progress, timings etc.

Service

Recent MOT and minor service - no issues

Service

All staff were very friendly

Service

As above, if you say that a service will be provided at a given time and place and finished in a like manner then the customer expects that. BMW delivered.

Service

Treated by all involved to a very high standard

Service

At the first MOT and end of warantee check. The car passed its MOT but the warantee check revealed a broken suspension spring. I was allowed to remove the car from synter only to find that the technician on video had advised not to drive the car.

Service

Encountered a few problems after collection. Oil on steering wheel. Dent in door.

Service

We were expecting a quick turn around and left the car there for several hours but when we returned after shopping The car was not ready and we waited for over an hour, we had booked the car in for 11 o'clock and left just after 4,

Service

SERVICE AT A PERSONAL LEVEI FIRST RATE

Service

Poor service had to be very firm to get my needs met after bmw caused more problems with my after dealing with recall

Service

The service I received at Sytner Cardiff was exceptional

Service

This is a fair rating as the new vehicle has not yet been in for service, but did have a blip when first taken ownership.

Service

No problems arose then or since

Service

I was given a report which reassured me that my vehicle was really looked at and was proved by sending me a short video of the examination of main items on the car.

Service

I do not feel that I was given the best level of service as I don't feel that my car was checked over properly before I collected it.

Service

Great service / quick / customer relations

Service

Job done

Service

I received a follow up video and everyone was pleasant at the service centre.

Service

Polite and very professional

Service

Again very easy and uncomplicated.

Service

As above

Service

They kept me informed and did exactly as they said they would

Service

From the first time I met the sales executive Mr. Martin Nolan.I felt completely at ease.he is a true professional he listened to my requests.and kept me updated.On delivery he comprehensively explained all the instruments in detail.not rushing.

Sales

Great service from all the guys at Sytner Newport, always approachable, friendly and go out od their way to make you feel at ease. Makes buying a new car an enjoyable experience, as it should be.....

Sales

All very smooth. A fortnight's delivery delay was not the dealer's fault and no great problem anyway.

Sales

They have been excellent all the way through

Sales

Every one Martin, Finance man were just so helpful and long suffering thru various options. Never once intimated their frustration of having to go thru it again:)

Sales

Particularly impressed by the attention given by your Mr Paul Jones at Sytner, Newport and his help with my questions.

Sales

Excellent product knowledge from the Sales Executive, who completely understood the 'look' I was after. I was able to customise the vehicle to my exact requirements. Was regularly informed on the delivery progress and comprehensive handover.

Sales

Just really enjoyed buying my first New car.

Sales

All through the manufacture and delivery from Germany, I was kept informed of the progress, this enabled me to organise finance and insurance cover to ensure handover went quickly and smoothly.

Sales

Everything went to plan with the car being delivered on time. The sales rep (Paul Jones) kept in constant contact making sure everything went as smooth as possible - he also made my 6 year old daughter feel part of the experience - superb!

Sales

the bmw centre was extremely helpful in every aspect,top marks.

Sales

It was so easy.