No news found with your current search criteria.
At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.
Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.
No filters have been added
No news found with your current search criteria.
Nothing wrong with dealership or staff Its the outcome of windscreen cracked on inside of car not outside (no impact) literally drive car from showroom from London day of purchase the screen was fine in the morning was crack right down Centre
Had a problem with the car , which was sorted out quickly considering how busy the dealership was at the time, i was kept informed at all times by Nicola Inker who rang me back when ever she said she would with honest answers great!.
Service Adviser Sophie Pimm went the extra mile to ensure my satisfaction
Reported clutch judder but unable to find anything wrong
The courtesy extended to me by the staff together with the efficiency of the Service team.
Friendly staff and efficient service.
I needed a full service and some bodywork repaired. My car is as good as new.
josh jones was excellent
Super smooth process with lifts from and to the service centre and the repairs done swiftly and no issues. Complete satisfaction
Staff are always very friendly and helpful - in particular Wendy on reception feels like a friend !
Brakes are still squeaking the same afternoon I left after thats what they were booked in for
We had a few issues with the brake pads not being ordered prior to my cars visit the first time. So people could therefore rate the service completely dissatisfied but for me it was how well that issue was overcome by the sytner Newport family.
Reception staff and service staff were very friendly and helpful. The service was done in a timely manner.
I took my car for it's second service to BMW Newport hoping for a better experience from the last time. Unfortunately this was not to be. I was told the service could not be completed because they didn't have any spark plugs. Just not good enough.
The service was carried out to my satisfaction also a small fault was carried out at the same time.
My car was only in for an MOT, that at only £37.50 was extremely competitively priced. My car was valeted and cleaned, I really unexpected bonus considering that it was only in for an MOT - wonderful !
Not Sytners fault, but to be told the Sat Nav problem you have requires a work around is poor. However, I have been told that this issue has been escalated to BMW UK for full resolution????
Did everything they should
satisfaction is always guaranteed
Friendly, welcoming and professional.
Although the technician broke a part on my car whilst fixing another fault, it was communicated promptly, and repaired the next day
Always good informative service.
My Bluetooth is not functioning and I mentioned this when signing in for service. Its still not working.
Made to feel at ease
The communication was poor as I had to ring 3 times and drive down to find out what was going on with my vehicle. Then two days later when lifting the seat forward I found that the back of the seat hadnt been clipped in correctly.
The service/check was carried out very quickly. I was disappointed I then had to wait nearly an hour for the car to be cleaned and even then it wasn't and would have been another 30 mins before they could start it so I left.
I receive very informative information about my vehicle when its having a service or repair and I like to receive quotes of the cost before the work is undertaken which is freely offered to me.
Everything was excellent
As per the above. Replacement car as promised was of a high standard and I was kept informed throughout the day as to progress, timings etc.
Recent MOT and minor service - no issues
All staff were very friendly
As above, if you say that a service will be provided at a given time and place and finished in a like manner then the customer expects that. BMW delivered.
Treated by all involved to a very high standard
At the first MOT and end of warantee check. The car passed its MOT but the warantee check revealed a broken suspension spring. I was allowed to remove the car from synter only to find that the technician on video had advised not to drive the car.
Encountered a few problems after collection. Oil on steering wheel. Dent in door.
We were expecting a quick turn around and left the car there for several hours but when we returned after shopping The car was not ready and we waited for over an hour, we had booked the car in for 11 o'clock and left just after 4,
SERVICE AT A PERSONAL LEVEI FIRST RATE
Poor service had to be very firm to get my needs met after bmw caused more problems with my after dealing with recall
The service I received at Sytner Cardiff was exceptional
This is a fair rating as the new vehicle has not yet been in for service, but did have a blip when first taken ownership.
No problems arose then or since
I was given a report which reassured me that my vehicle was really looked at and was proved by sending me a short video of the examination of main items on the car.
I do not feel that I was given the best level of service as I don't feel that my car was checked over properly before I collected it.
Great service / quick / customer relations
I received a follow up video and everyone was pleasant at the service centre.
Polite and very professional
Again very easy and uncomplicated.
They kept me informed and did exactly as they said they would
From the first time I met the sales executive Mr. Martin Nolan.I felt completely at ease.he is a true professional he listened to my requests.and kept me updated.On delivery he comprehensively explained all the instruments in detail.not rushing.
Great service from all the guys at Sytner Newport, always approachable, friendly and go out od their way to make you feel at ease. Makes buying a new car an enjoyable experience, as it should be.....
All very smooth. A fortnight's delivery delay was not the dealer's fault and no great problem anyway.
They have been excellent all the way through
Every one Martin, Finance man were just so helpful and long suffering thru various options. Never once intimated their frustration of having to go thru it again:)
Particularly impressed by the attention given by your Mr Paul Jones at Sytner, Newport and his help with my questions.
Excellent product knowledge from the Sales Executive, who completely understood the 'look' I was after. I was able to customise the vehicle to my exact requirements. Was regularly informed on the delivery progress and comprehensive handover.
Just really enjoyed buying my first New car.
All through the manufacture and delivery from Germany, I was kept informed of the progress, this enabled me to organise finance and insurance cover to ensure handover went quickly and smoothly.
Everything went to plan with the car being delivered on time. The sales rep (Paul Jones) kept in constant contact making sure everything went as smooth as possible - he also made my 6 year old daughter feel part of the experience - superb!
the bmw centre was extremely helpful in every aspect,top marks.
It was so easy.