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ABOUT SYTNER NEWPORT .

We have the expertise and knowledge to help in every possible way.

Explore the dealership

Welcome to Sytner Newport

At Sytner Newport BMW we have a passionate dedicated team to take care of every aspect of BMW ownership. We pride ourselves on providing the highest levels of customer service ensuring that the experience of buying and owning a BMW is as enjoyable as driving one.

Whether you are looking for a brand new BMW from the range or an Approved Used BMW our dedicated sales teams will guide you through the process of choosing your perfect car. Our Aftersales Team with dedicated BMW Approved Technicians will take care of all Servicing, Maintenance and Bodyshop requirements including a Smart repair and MOT facility.

Meet the team

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Gary Fowler

Head of Business

Stephen Moore

General Sales Manager
  • Years in the company 10
  • Department Sales

Steve Stenning

Used Car Sales Manager
  • Years in the company 8
  • Department Used Car Sales

Rob Hallett

Aftersales Manager
  • Department Service

Ronnie Fieldhouse

Parts Manager
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem I reported with the car was corrected and the car is running well after it's first service.

Service

Same as previous.

Service

I did have to wait a bit to get my report and keys back but it wasn’t a really a problem and there is a comfortable waiting area

Service

Josh was very help and kept me up to speed with repairs. However I did have to chase them up in handing over the car back as it was being washed but took a long time, not easy when trying to look after children at the same time.

Service

Always very helpful and accommodating in dropping and picking me up from work when car is with them

Service

I also didnt get the free health check video promised. There is surface corrosion to the brake drum and calipers which wasnt attended to?

Service

Convienent time slot, informed throughout of any delays etc.

Service

just so

Service

High standards of workmanship

Service

The service is efficient and you are updated with progress reguarly

Service

They tried to make it right but after picking up the car to fix, delivered it back with problems. Every time I start my car it warns me it needs a service. The service history on the idrive is showing as being 2 years overdue.

Service

The car felt brand new when I got it back

Service

Sytner Newport always provide a friendly and helpful service, I have complete trust in their ability to give a high level of customer satisfaction.

Service

Very efficient

Service

Made to feel welcome

Service

G00d professional griendly service from Josh.The car was valeted to a very high standard.

Service

Brilliant customer service from start to finish, nothing is to much trouble,

Service

Kept up to date with progress

Service

the staff were very professional from beginning to end

Service

The lady (Nicola) was very helpful and gave me an idea what the service entailed and she made sure I understood the workings of the car I borrowed

Service

No problems at all and the service agent lady went out of her way to help, even organising the replacement of a blown fuse (that I had forgotten to mention) after the service was completed.

Service

A very efficient service

Service

It was effortless, the assistant was very polite and helpful

Service

on returning home the display recorded for the next service 14000 miles and datejuly 2019 the car had only done 13880 miles this appeared to incorrect contacted sytner after 2 calls informed no one available at service,to call back. no call receive

Service

Excellent customer service

Service

Always kept in the loop.

Service

Nothing wrong with dealership or staff It’s the outcome of windscreen cracked on inside of car not outside (no impact) literally drive car from showroom from London day of purchase the screen was fine in the morning was crack right down Centre

Service

Had a problem with the car , which was sorted out quickly considering how busy the dealership was at the time, i was kept informed at all times by Nicola Inker who rang me back when ever she said she would with honest answers great!.

Service

Service Adviser Sophie Pimm went the extra mile to ensure my satisfaction

Service

Reported clutch judder but unable to find anything wrong

Service

The courtesy extended to me by the staff together with the efficiency of the Service team.

Service

Friendly staff and efficient service.

Service

I needed a full service and some bodywork repaired. My car is as good as new.

Service

josh jones was excellent

Service

Super smooth process with lifts from and to the service centre and the repairs done swiftly and no issues. Complete satisfaction

Service

Staff are always very friendly and helpful - in particular Wendy on reception feels like a friend !

Service

Brakes are still squeaking the same afternoon I left after that’s what they were booked in for

Service

We had a few issues with the brake pads not being ordered prior to my cars visit the first time. So people could therefore rate the service completely dissatisfied but for me it was how well that issue was overcome by the sytner Newport family.

Service

Reception staff and service staff were very friendly and helpful. The service was done in a timely manner.

Service

The service was carried out to my satisfaction also a small fault was carried out at the same time.

Service

I took my car for it's second service to BMW Newport hoping for a better experience from the last time. Unfortunately this was not to be. I was told the service could not be completed because they didn't have any spark plugs. Just not good enough.

Service

My car was only in for an MOT, that at only £37.50 was extremely competitively priced. My car was valeted and cleaned, I really unexpected bonus considering that it was only in for an MOT - wonderful !

Service

Wendy is an asset to Sytner Newport at the front desk, always very cheery and helpful. Lloyd Williams made it easy from start to finish.

Sales

I am always highly satisfied with the experience of buying a BMW from Sytner Newport. They make it easy and a thoroughly enjoyable experience which adds value to the already exciting experience of buying a BMW car.

Sales

Whole experience took 5 days from going in to picking up my car.

Sales

From the first time I met the sales executive Mr. Martin Nolan.I felt completely at ease.he is a true professional he listened to my requests.and kept me updated.On delivery he comprehensively explained all the instruments in detail.not rushing.

Sales

Great service from all the guys at Sytner Newport, always approachable, friendly and go out od their way to make you feel at ease. Makes buying a new car an enjoyable experience, as it should be.....

Sales

They have been excellent all the way through

Sales

All very smooth. A fortnight's delivery delay was not the dealer's fault and no great problem anyway.

Sales

Every one Martin, Finance man were just so helpful and long suffering thru various options. Never once intimated their frustration of having to go thru it again:)

Sales

Particularly impressed by the attention given by your Mr Paul Jones at Sytner, Newport and his help with my questions.