OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

451 ratings and 216 comments received in the last 90 days.

09 July 2024

Few little tweeks on the waiting area and facilities whilst all the paperwork is completed would be better

03 July 2024

Very helpful throughout.

03 July 2024

I was able to test drive the vehicle io was interested in and it was ready for collection when promised and delivery was smooth

03 July 2024

Andrew has been superb in supporting me while the X6 I was purchasing had a recall while waiting I was fully supported until a new X6 was ordered and delivered, the team have been wonderful.

02 July 2024

Jamie met my family and I, he offered us refreshments and explained new car applications etc. He was highly professional and shared lots of helpful information.

02 July 2024

Purchase went well but an issue with the car before it was supplied which meant a wasted journey to collect.

02 July 2024

Excellent service throughout the process. Thanks you Paul Jones

30 June 2024

I was given a good deal and the whole purchasing process was courteous, efficient and smooth. Excellent sales representative who understood my needs and was able to modify a soon to be made car to my specifications, so I did not have to wait long.

30 June 2024

From start to finish, the purchasing of my new X2 had been a dream. Martin, the Sales Executive, was outstanding and so was Deborah Pritchard the Financial Exec. Everything was done to my complete satisfaction and my new car is a dream

27 June 2024

The delivery of the car was a week later than expected due to a small scratch on the door having to be repaired but was notified in plenty of time and everything went brilliantly from start to finish

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21 July 2024

Dan, my Sytner's service assistant was excellent. Polite & respectful, he communicated very effectively & ensured that my overall end to end experience was first rate. As always, he received excellent support from Wendy, Newport Sytner's greeter ??

21 July 2024

Very satisfied with service from BMW Synter.

21 July 2024

Professional welcome and good communication while waiting on site for a MOT. Although I am still waiting for an answer to a query I raised about possible purchase of a space saving spare wheel

21 July 2024

I emailed the business manger about my experience especially with Bethan Parker really great and credit to bmw Newport

21 July 2024

Excellent

21 July 2024

I had to search out someone to help me get my car and pay for the work done inc service, as I waited by the reception desk at least four staff ignored me and left me standing there

21 July 2024

informed all the way through the service/recall

20 July 2024

Was greeted by Nicola & once keys were handed over was kept informed of status of work being carried out , work completed within time frame stated

20 July 2024

They are very kind and helpful and very eager to get all issues resolved.

20 July 2024

Service was great, kept me up to date throughout the day.

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