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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
470 ratings and 246 comments received in the last 90 days.
08 April 2025
Excellent service
02 April 2025
Went through everything I wanted to know no trouble
01 April 2025
Polite staff from entering the dealership to driving off.
31 March 2025
Service at the showroom from Martin and help provided to ensure we chose the right car for our needs.
30 March 2025
As above sorted everything I asked out and made experience a very pleasant one
29 March 2025
First class .
28 March 2025
The lady at reception is always welcoming, pleasant and efficient. The salesman, Sam Jenkins was first class. He listened to what I wanted and was very knowledgeable. The handover of the car was excellent and nothing was too much trouble for him.
26 March 2025
Been dealing with Sytner in Newport for years and always have excellent service.
23 March 2025
Andrew and Brett were superb and very understanding of my needs. Excellent job.
23 March 2025
The use of electronics to sign the various documents I found off-putting.
07 March 2025
Once again everyone in the BMW Centre from the welcoming at the door until the final handover have been so friendly and helpful.
06 March 2025
Car was picked from stock and the turnaround was less than 4 days.
05 March 2025
I wanted my car for the 01/03/25 and I did and the car is bloody amazing
05 March 2025
Very satisfied great help and experience with Sale.
14 February 2025
Professionalism and all round good experience
07 February 2025
Very straightforward no problems whatsoever.
05 February 2025
However on the Saturday the front desk was not well managed. The lovely lady with the blonde hair was missed as she is so great at organising everyone
04 February 2025
Was well looked after, great service from Martin and Wendy at the branch
02 February 2025
The overall customer experience was excellent. From understanding my requirements, meeting my budget and delivering a vehicle, the service was exceptional.
30 January 2025
The centre as always has gone the extra mile to accommodate my requirements.
30 January 2025
It was great, I was made to feel welcomed
30 January 2025
Excellent. Really quick turn around and communication.
30 January 2025
Nice environment, comfortable
28 January 2025
Extremely satisfied!
15 April 2025
Excellent all round.
15 April 2025
As stated above, helpful from the moment I arrived.
15 April 2025
Completely satisfied due to Jays services, advise and explanation about our choices and the chosen car
15 April 2025
When I arrived,while I waited and as I departed all the staff were very polite.
14 April 2025
Service was great
14 April 2025
Really good and easy
13 April 2025
Great
13 April 2025
The service was fine when I took my car for the recall and it's a nice touch receiving the hub caps as an apology but my address is completely wrong (I'm actually surprised it even got to me) and they're the wrong size for my car.
13 April 2025
Top job
13 April 2025
Good mechanical observations and a ork
12 April 2025
Excellent customer service
11 April 2025
Came in for recall. Left with a check engine light, but nothing to do with recall apparently.
10 April 2025
personal friendly but expert in their field
10 April 2025
Issue with car sorted, given a complimentary gift package very pleased.
10 April 2025
After finding out my rear tyres required replacing, Nicola assisted with my request at a discounted price, closer tho that of an external tyre fitting shop.
09 April 2025
Car was in for a recall and was completed within a short space of time
09 April 2025
The service and communication was very good, however the problem with the car has not been fully rectified and will most likely need another visit
09 April 2025
The lady at the reception desk was amazing, making me fell welcomed
09 April 2025
Very professional
09 April 2025
I live in Cardiff, but choose to travel to Sytner Newport. There is a chasm of daylight between service and respect between the two offices. Will always use Newport.
09 April 2025
Treated perfectly and at desk was super great ?? xx
07 April 2025
Again amazing service
07 April 2025
Again the tech was superb but the car was booked in with the wrong oil. Only the tech noticed this and changed it for ten correct oil. Had my car have had the wrong oil it may have been disastrous. 4 litre high revving naturally aspirated v8!
07 April 2025
The video inspection was very detailed and found slight fault with my car so I'm now aware an have booked car into your selves for repairs to be carried out.
06 April 2025
Customer interface agent didn't know the answer to a question I posed but endeavoured to find the answer from within BMW online resources
06 April 2025
Nicola was great
05 April 2025
Car was serviced in a timely manner . However my glovebox light is not working after it was serviced so will need to bring the car back to have it sorted out .
05 April 2025
Calum was outstanding as I felt he was looking at my interest and did not feel he was trying to rob me unlike my recent experience with Mercedes Cardiff . Reason why I got rid of my Mercedes
05 April 2025
Hassle free service. Good communication on status of vehicle. Plenty of notice when ready for collection.
05 April 2025
I have been satisfied all round with the welcome at reception, service desk and service personnel and will continue to do so!!
05 April 2025
Everything was as expected. No delays, clear communication and the Service rep was great.
05 April 2025
Front of house lady on reception always fantastic on arrival and then well looked after by specific staff
04 April 2025
Very professional service. Sophie on service was very knowledgeable about my vehicle , car was cleaned and service completed.
01 April 2025
Very polite and helpful. Did what they said they were going to do.
01 April 2025
My car drives perfectly
01 April 2025
Repairs required were done very quickly which I greatly appreciated as I had communicated this if possible.
30 March 2025
Efficiency
30 March 2025
Nice experience
29 March 2025
Ended up having to call back in to have my tyre pressures readjusted due to it being over inflated by you guys
28 March 2025
Excellent
28 March 2025
Very helpful and friendly
28 March 2025
Good service from Paul Pingue
27 March 2025
Outstanding service!
27 March 2025
Completely satisfied no issues at all
27 March 2025
Great service as always.
27 March 2025
Always a great service.
27 March 2025
As above. Excellent customer service.
26 March 2025
The staff were helpful and friendly
26 March 2025
The people are friendly and helpful.
26 March 2025
Everyone very helpful
26 March 2025
Couldn't fault the quality of service i received from Nicola the service advisor
26 March 2025
Very satisfied as usual
25 March 2025
Great service excellent communication
25 March 2025
Sophie
25 March 2025
Car came back as expected. I shall think twice about coming again, as pricing seems very high. A quote for tires were given, and I could beat that significantly with a quick browse on the internet. Price was matched to within 40 pounds. Not ideal.
24 March 2025
Everything achieved as requested
23 March 2025
Communication with the professional looking after ny car was great
23 March 2025
100 % met my expectations
23 March 2025
All good but my tyre pressures were extremely high, over 40 psi and inconsistent between tyres.
23 March 2025
Warm welcome from Wendy . as soon as you walk through the door . Customer services team professional (Sophie )
23 March 2025
Good communication, very helpful and very supportive
23 March 2025
Ongoing issues that they repeatedly fail to resolve, past from one advisor to another, and 2 years on still have an issue
22 March 2025
Great service, flexible with my busy schedule and very professional.
22 March 2025
Excellent service from the first contact to completion of the service.
20 March 2025
Sytner Newport provide a professional personable service with great staff
20 March 2025
Straightforward process throughout, my service advisor Sophie was brilliant and kept me informed.
19 March 2025
My car was ready at the time specified and the service I received could not be failted. Thank you.
19 March 2025
Price,communication and time good. Valeting - not completed. I emptied the boot so it could be cleaned this was not done.
19 March 2025
Great customer service from Calum Was disappointed to learn that despite paying for the automatic release system to be fixed a few years ago it is now broken again and I would need to start from scratch with investigation fee
19 March 2025
Efficient
19 March 2025
Everything done in time and as requested
19 March 2025
Great customer service from start to finish. Kept me updated throughout the process.
18 March 2025
Very Satisfied, no complaints at all.
18 March 2025
Based on this experience, I am completely satisfied. Sophie was very helpful and communicative throughout the day of the service and she was pleasant and easy to deal with. Thank you.
18 March 2025
Expensive and didn't solve the problem
18 March 2025
Clear video of health check.
18 March 2025
Great experience
18 March 2025
I'm completely satisfied with all aspects of my visit and the communication from Sytner service personnel and the meet great.
18 March 2025
All requirements fulfilled in timely manner and exceeded our expecting.
17 March 2025
Service advisor Paul was excellent. Friendly, kept wait time as small as possible, and got the car back to me quickly with great comms. Excellent all round
17 March 2025
The way I was kept informed all day long
17 March 2025
Outstanding customer service from the evergreen Paul Pingue. All the work was carried out promptly and to the standards expected
16 March 2025
My contact was excellent
15 March 2025
There was no one on the reception desk when I arrived and I was left standing there for about 10 minutes
15 March 2025
Service and MOT completed as well as purchasing oil and a new wheel badge.
15 March 2025
Friendly, welcoming service. Kept me updated, job completed quickly
15 March 2025
Always treated with respect and kindness
13 March 2025
Excellent service from Callum at BMW Newport
13 March 2025
An urgent repair could not be dealt with quickly as parts not available. Dan sorted out a replacement car so I could still go ahead with a weekend away already booked
12 March 2025
Great customer service.
12 March 2025
Nothing to complain about. Staff were very helpful and made the process easy.
12 March 2025
As it was perfect!
12 March 2025
Fine
12 March 2025
Great service from Bethan understood what I needed, kept me informed every hour or so on the progress as I chose to wait in branch. The lady on the front desk also took care of me. Both assets to the running there.
12 March 2025
Bethan was very helpful and explained everything as we went along
12 March 2025
Great customer care
12 March 2025
was met at the door taken to relevant person very quick in and out as planned
11 March 2025
Very satisfied.
09 March 2025
Nicola My service advisor was outstanding and went above all my expectations. A real asset to Sytner Newport.
09 March 2025
Paul was great in helping me get new rear tyres fitted urgently as I was driving to Switzerland !
08 March 2025
Front desk are always lovely, but the price is never what was agreed.
07 March 2025
The service manager that handled my vehicle was Paul. Everything was handled efficiently and professionally. Infact i do not recall ever being dealt with in such a personable manner in any dealership i've ever visited before. So yes, super happy
07 March 2025
No issues, friendly and helpful
06 March 2025
Dealt with promptly and efficiently and car returned on time.
05 March 2025
Great service and the car was ready as promised.
04 March 2025
Pleasant and helpful staff, and the car was ready in good time.
04 March 2025
Service staff fantastic and from start to finish didn't have to worry about it.
04 March 2025
"I was very satisfied with my service experience at Sytner Newport. The repair was free, the process was smooth, and the staff was professional and helpful. Overall, it was a great experience."
03 March 2025
Excellent communication from Nicola throughout the process of servicing our car.
03 March 2025
Always easy to deal with
03 March 2025
Great service, kept me in the loop for the duration of the day my car was in.
03 March 2025
I was served by Mr Paul Pingue who was extremely professional and most helpful. He explained everything in a calm and methodical manner and it was a pleasure to do business with him.Also the lady on reception was her usual welcoming and smiley self.
03 March 2025
Very satisfied. Efficient service.
02 March 2025
We absolutely adore working with Paul! His kind attention, clear explanations, and approachable manner mean we are always supppred every step throughout the process. This past service visit was another example of Paul's exceptional service.
02 March 2025
Goid, friendly efficient service
02 March 2025
Everything explained Price given pre-work and done efficiently
02 March 2025
They said about 2hrs and it was on time
01 March 2025
just excellent service
27 February 2025
Completed in time stated
27 February 2025
Very good pleasant girl dealt with us.
24 February 2025
Good service all round.
24 February 2025
I was not on the list when I arrived despite having booked in, this was eventually sorted out, but I had to wait, this dealership is 'tired' and really needs to up its game to match the likes of Cotswold in Chelteham or its sister site in Cardiff
24 February 2025
Satisfied with the overall work carried out, but the cost.of servicing is not reasonable.
23 February 2025
Seamless
23 February 2025
The staff are a credit and so professional
23 February 2025
Very good
23 February 2025
No pick up and return service - apart from that, all good.
23 February 2025
The service was excellent that I received from Mr Adam Swithenbank. He collected my car and kept me informed throughout the day. Phoned me as additional work was required which was carried out whilst they had car.
22 February 2025
Paul was excellent. Friendly, kept me informed at all times. Arranged car to be valeted also. Great experience.
22 February 2025
very satisfied
22 February 2025
Booked in and seen straight away waited and time was as estimated service staff very friendly and called next day to check if all was well.
22 February 2025
Welcomed by Wendy and looked after superbly by Paul.
22 February 2025
Greeted on arrival by Paul, fully explained to process .... phone call next day ..... outstanding
20 February 2025
Smooth process from booking car in to having the work done.
19 February 2025
Advisor was informative and provided detail on the visit and advised on what had been done to the car and after
19 February 2025
Paul was fantastic treated a lot better than Cardiff
18 February 2025
My service was excellent Paul was really help made the experience smooth and pleasant
18 February 2025
Service manager helped with BMW phone app and highlighted the condition of the car very well
18 February 2025
Great
18 February 2025
Everything was easy to organise
18 February 2025
Car was returned l, I had to collect at very short notice and it broke down again with exactly the same issue occurring after driving for just ten mikes.
18 February 2025
See above
18 February 2025
Answered all me questions and provided knowledgeable answers
18 February 2025
Just read my explanation, also it took you 7 years to recall my vehicle, lucky me
18 February 2025
so help full
18 February 2025
Efficient, friendly and complimentary car wash and vac.
17 February 2025
After parting with around £680 for my service I was very disappointed to get to the roundabout just outside the dealership. When I tried to clean my windscreen only to find that no water was available, reservoir was empty !!
14 February 2025
Paul was outstanding, man of his word and excellent customer service, no complaints from me.
14 February 2025
First class service from booking in to collection. Callum very professional.
13 February 2025
Very efficient quick service.
13 February 2025
Very helpful and Friendly
13 February 2025
Service was ok but too expensive
13 February 2025
All went to plan and happy with the experience. Friendly and customer focussed with no pressure to add any additional services / products etc.
12 February 2025
Still awaiting my invoice to be emailed to me for work carried out.
11 February 2025
Always polite and accommodating.
11 February 2025
Dan was brilliant in synter newport and has also offered to rectify the services now missing from my idrive
10 February 2025
Faultless experience well done . Great team .
10 February 2025
They have done exqctly what they were supposed to do, and they did with a smile. Unlike BMW dicklovett in Bristol (where I live)
10 February 2025
Fast and efficient and well detailed report and video
10 February 2025
Easy and friendly to deal with
10 February 2025
Staff were welcoming and helpful. Kept me updated on progress. Car was ready to have back by requested time.
09 February 2025
Great service, lovely welcome when dropping car off. Good communication and once again the only downside is the cost.
09 February 2025
I drive past Swansea and Cardiff BMW to Newport because they cant do enough for you and make everything personal
08 February 2025
Was seen straight away and sent me video of the service delt with by Stan very polite and informative
08 February 2025
Very Professional and helpful
08 February 2025
People were good
08 February 2025
As above
07 February 2025
The second car had the following faults 1. Rear parking sensor faulty 2. Boot wouldn't open 3. Front pads and discs sold when they were
07 February 2025
Bmw always provides a t0p service
07 February 2025
The issues get resolved. And I have confidence in the service provided.
06 February 2025
So helpful friendly
06 February 2025
Personal communication from my mechanic and excellent customer service from Adam.
06 February 2025
Door was scratched while in Sytner's care. Examined by service rep and bodywork manager. Agreed that Sytner would contact me the following day. No contact has been attempted.
06 February 2025
I enjoy visiting the show room, everyone is pleased to see you and most of the time a nice drink is made for us too!
05 February 2025
So professional, efficient and friendly
05 February 2025
The car was clean and service swift
05 February 2025
It was Cardiff, not Newport
05 February 2025
Car was in for a recall check even had it washed before i got it back thank you
05 February 2025
Car was immaculate when I collected it
05 February 2025
All done as requested
05 February 2025
. Always a good experience. Car never takes too long to get services and it's a great valet service. Friendly staff, great option for while you wait, great WiFi for emails and free coffee. Always good service
05 February 2025
Mostly good news , apart for the low mileage I'm getting on my ix3
05 February 2025
Very satisfied with the young lady who dealt with us on the day
05 February 2025
All issues sorted promptly and didn't take as long as I'd expected
04 February 2025
The service was completed and ready for collection (and cleaned) within a few hours
04 February 2025
Service was good
04 February 2025
Always excellent
03 February 2025
Top quality. My only niggle is that my boot wasn't hoovered (despite the rest of the inside being done).
02 February 2025
Service fine . Mentioned floor mat Velcro disc had come away from carpet but wasn't sorted despite being vacuumed.
02 February 2025
All team memebrs i interacted with were super helpful. The car qas retuned well cleaned and valeted, thank you.
02 February 2025
Did the job but not entirely without fuss.
01 February 2025
Nothing wrong with the visit
01 February 2025
Good service,sorted quickly
01 February 2025
Service provider as promised
01 February 2025
The job required was done right, on time and at a reasonable price.
01 February 2025
On time, as quoted, quick and easy
01 February 2025
Staff were friendly and helpful, technicians were knowledgeable of the problem and how to resolve
31 January 2025
Service was not as good as previous visits, felt rushed and I didn't get call back when requested. The car was also late being returned.
30 January 2025
Good communication and service.
30 January 2025
Went out thier way to pick me up from work to collect the car the next day.
30 January 2025
Great service and communication.
30 January 2025
Excellent, from being greeted at the door to being escorted to my car following service, very courteous and friendly staff
30 January 2025
Fully informed at all stages
30 January 2025
Paul was great to talk too and talked me through the process and advised me on any questions I had
30 January 2025
I was given the exact details and videos for the inspection that they have done
30 January 2025
Easy to book. Greeted on arrival, a place to work with coffee and snacks whilst i waited, tracking progress updates on the app. All great. Plus staff polite and attentive.
29 January 2025
Fantastic service
27 January 2025
Best service I have received - I live in Bristol but prefer travelling to get the exceptional service the Newport team always offer me.
26 January 2025
Everything done as said and on time
26 January 2025
Really good and Nicola who was my service contact was very helpful and professional. She made my experience with the dealership first class.
26 January 2025
Great service and good communication throughout
26 January 2025
Technician did not have adequate knowledge of the N53 engine and common fuel injector faults. Misdiagnosed my car requiring new spark plugs. Did not want a discussion and wanted £500 for new spark plugs. Also refused to provide diagnosis report.
26 January 2025
Kept updated throughout
26 January 2025
The staff there are good and the service was good - though pricey
26 January 2025
Efficient
26 January 2025
All staff and work was to a high standard.
26 January 2025
Very pleasant environment, brilliant staff recenter service
26 January 2025
I had to constantly chase for an update at Sytner. I certainly did not feel like a valued customer.
26 January 2025
Low tyre pressure was not rectified after free health check. I had to make another trip to have the problem resolved. On line service status was not updated in sync causing me unnecessary stress.
26 January 2025
Service and customer care
26 January 2025
It was in line with what you'd expect from a premium brand. Thanks again.
13 April 2025
Andrew went over and above to make this car buying easy