OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 164 comments received in the last 90 days.
03 April 2026
Even though we don't live in Wales, we went to Sytner Newport this time because we bought our first BMW convertible there in 2008 and the purchase experience was superb then. It still is now. They were helpful and dependable. Thanks to Ross and team!
03 April 2026
Paul Jones the salesman we dealt with was excellent. Extremely helpful and knowledgeable. A true credit to the brand.
03 April 2026
Very good service from Martin Nolan and team ??
31 March 2026
Sam was very informative, helped me throughout with the car mechanics and process of future services.
31 March 2026
Paul, Alun and Matt were great at helping me through the process, I couldn't have asked for better support!
29 March 2026
We have used Sytner Newport for the last 15 years, purchasing both BMWs and Minis; including 7 BMWs and 3 Mini Countryman. Throught this period we have always received the highest standards of efficiency and professionalism from all staff!
29 March 2026
The salesperson was professional, knowledgeable and understood my needs
29 March 2026
Excellent service from the start of the process to the end handover. Paul Jones was our contact and he was freindly but very professional, he kept us informed throughout the sale of the car. On handover he explained all the features of our new car.
23 March 2026
Very good sales support
02 April 2026
Great service, carried out everything professionally
01 April 2026
Everything was done when I was told it was going to be done. No holds, no balls ups!
31 March 2026
My experience was one of encountering a very friendly, accommodating and professional approach from start to finish. Any questions I posed were clearly answered and my car was ready with the work completed within the time frame originally quoted.
31 March 2026
Excellent service
30 March 2026
Ema Hopkins on service was excellent
29 March 2026
Good communication (texts) before my visit to manage my expectations. Was kept informed throughout my visit, and the work was finished earlier than advertised. All good.
28 March 2026
Friendly, efficient and a pleasant atmosphere! No more words needed. Nicola in particular was very courteous and friendly
26 March 2026
I had a major service, costing £485. I was disappointed that I had no complimentary car wash, my tyre pressure was not put correct, left low on two tyres and I was left waiting too long when I arrived.
26 March 2026
very efficient and good communication
25 March 2026
I was made welcome on arrival and the service was carried out efficiently. I was kept informed throughout the process and the work done was completed on time.
FIND Sytner Newport BMW
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
07 April 2026
Extremely happy with the level of help and service we had with Paul Jones, from start to finish. He went over and above with detail, helpfulness and guided us through the payment plan.