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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
583 ratings and 267 comments received in the last 90 days.
07 October 2024
Purchase and delivery was fine, issue with the car spec has been resolved satisfactorily.
04 October 2024
Good knowledgeable team that knew the products well
03 October 2024
Paul & team kept me well informed of progress throughout transaction. Very friendly staff & excellent service. Car was presented very well when collected, shame it didn't last long as it was raining when I drove away!
03 October 2024
Functions on car shown and explained to me
03 October 2024
The changeover of the cars was seamless.
03 October 2024
A easy and seamless process
02 October 2024
Everything went smooth..no problems. Phoned quite a few BMW dealers in the process of searching for a new car. Decided to go with Martin in the end,as the deal he gave me was much better than the rest.
02 October 2024
Salesman explained the transaction with clarity and patience.
29 September 2024
I received exceptional service from Andrew J and the team. They had my car perfectly prepared for collection and made me feel warmly welcomed throughout the entire experience. Andrew also took the time to walk me through the full car.
28 September 2024
Politeness, very welcoming, salesman Martin was excellent
25 September 2024
James was very helpful with choosing the vehicle and kept me informed as to when the vehicle would be delivered.
22 September 2024
All business was conducted timely without any issues
20 September 2024
The sales person, Martin, was very patient with me throughout the whole process. He not only helped me choose the right car for my needs, he kept me fully informed as to the process of my order. Very professional.
20 September 2024
All good
19 September 2024
The sales team went out of their way to deliver service
16 September 2024
Everything from start to finish was very efficient & speedy
13 September 2024
I've dealt with Martin Nolan previously and it was nice that he'd taken time to provide the same excellent standard and personalised service that I've experienced before
11 September 2024
The remote signing etc speededup what used to be a tedious process
03 September 2024
Paul Jones went out of his way to facilitate a purchase by bringing current offers to my attention and selling me a car i had never considered. My initial thoughts on the 218i GC are very positive
03 September 2024
Michael Fraser was fantastic, great customer service and communication from Michael, definitely one to recommend
28 August 2024
Was updated regularly throughout my purchase and on delivery day.
20 August 2024
Excellent service
07 August 2024
Excellent support.
07 August 2024
Excellent service
05 August 2024
Great experience, no concerns whatsoever.
03 August 2024
Very satisfied with cost of new car and good deal bmw do
03 August 2024
All round good experience
02 August 2024
Ordering was easy at the dealership and Paul Jones at Sytner Newport was his usual helpful friendly self. I have dealt with him for nearly 20 years
31 July 2024
Paul was very helpful
15 October 2024
The staff were really nice and helpful and the work on my car didn't take long
15 October 2024
Can't fault staff or Beth on the service desk who was excellent. Service work was completed on time and efficiently.
15 October 2024
My car was very quickly diagnosed and repaired under AUC warranty. They liaised very efficiently with BMW Roadside assistance and kept me updated on the repair(s). Nicola Anzani was particularly courteous and helpful
15 October 2024
Absolutely shocking
15 October 2024
Always very helpful
15 October 2024
Staff and communication was better then bristol BMW by a mile.
14 October 2024
Everyone was a great help and very friendly.
14 October 2024
Great team from front desk to garage with good communication throughout
14 October 2024
Any problems are always communicated
14 October 2024
Yes all answers was given to all questions which was asked
14 October 2024
Very prompt, polite and professional service
14 October 2024
Very interactive and pleasant experience. Always informed about what is going on and how long it will be.
14 October 2024
As above.
14 October 2024
For reasons above
14 October 2024
See last.
13 October 2024
two issues flagged up and dealt with
13 October 2024
Dan was a pleasure to deal with
13 October 2024
Always friendly.
12 October 2024
Super friendly, professional, and helpful staff
12 October 2024
As above
12 October 2024
The service was expensive, having owned an AMG C63 Mercedes previously, service prices on that vehicle were cheaper. Can't fault the work at BMW though.
12 October 2024
Advisor was very kind and discounted my service and explained about car wash options.
12 October 2024
Because you always deliver
12 October 2024
Service advisor let me know when car was ready and provided a run through of the health check.
11 October 2024
No drama, all sorted.
10 October 2024
Excellent and professional service
10 October 2024
Again, curtious when dealing with my problem
09 October 2024
I can't fault the service at all
09 October 2024
Again for the same reasons above, very friendly staff. No issues seen with the car and given back in better condition than left with.
07 October 2024
Professional but still friendly to customers
07 October 2024
Updates on progress whilst in the garage
07 October 2024
Paul who I dealt with was absolutely great and very welcoming. Helped with all my requests.
07 October 2024
Good service from start to finish but price quoted on tyres was far too high compared to others.
07 October 2024
Tyre pressure warning light was noted as on, but was not corrected, although I was assured this would be done. A simple reset would have been helpful.
07 October 2024
I was kept informed of the progress of the work throughout.
06 October 2024
The service I received was top notch very professional
06 October 2024
Easy to access and kept informed of progress in real time
04 October 2024
Nicola was friendly and helpful
04 October 2024
Excellent customer service from being greeted at the entrance to collecting my car!
03 October 2024
Quick & efficient service & good communication
01 October 2024
No complications
01 October 2024
Quick and efficient work. Health check video was very impressive.
01 October 2024
Service was very satisfactory.
01 October 2024
I have never taken my car to a main dealership for a repair before and was pleasantly surprised by the customer experience
01 October 2024
Was kept up to date with progress of the recall and notified when it was ready to collect
01 October 2024
Professional, quick to respond to any questions and kept me updated throughout the whole process. Especially happy with Paul who carried out the work on my car, very friendly and did everything I previously mentioned
01 October 2024
Top service from all staff.
30 September 2024
Happy with service received
30 September 2024
Excellent customer service & care, extremely helpful, knowledgeable and nothing too much trouble.
30 September 2024
A completely satisfied experience to have service in Sytner Newport as staff has considerate my concern at the time of servicing my car
30 September 2024
I was satisfied with the service provided
29 September 2024
Excellent communication throughout the whole experience. The team also were excellent when it came to re-arranging & keeping me informed due to a lack of availability on required parts.
29 September 2024
Bethan Parker made the process easy. She gave a thorough overview and was pleasant throughout. Very friendly and professional. Offered a vacuum and wash as well.
28 September 2024
The staff were really accommodating and helpful, cheerful and made the experience really good
28 September 2024
I appreciate the efforts the entire service department provides. Everything is easy to keep track of with the video email of the healthcheck to the offer of spreading payments via bumper for unexpected repairs. Nicola was such a pleasure.
28 September 2024
Excellent communication service advisor was great.
28 September 2024
Excellent throughout
28 September 2024
Great customer service. Dan was helpful from the moment I arrived and took the time to explain everything.
28 September 2024
Dealt with quickly and professionally.
27 September 2024
Very professional. Very courteous & polite. They do what is says on the tin
26 September 2024
I was looked after and informed v well on arrival and collection of my vehicle.
26 September 2024
All faults requiring maintenance were were perfectly corrected
26 September 2024
Excellent service throughout.
26 September 2024
Again all handled by Graham so flawless
25 September 2024
Staff were efficient and helpful throughout the appointment
25 September 2024
Clear instructions, very good pricing and kept up to date with progress
25 September 2024
Fast efficient and friendly
25 September 2024
great day
25 September 2024
Because they was faultless.
24 September 2024
My service agent Beth was helpful and informative and kept me informed as to the process on the work on my car. She also arranged a courtesy car at short notice as the job was going to take longer than I had expected. Very good service.
24 September 2024
Servicing appointment easy, carried out on time and vehicle valeted and ready for collection as agreed
24 September 2024
An excellent meet and greet and very friendly and professional service manager who was able to assist and reassure me on the proposed work.
24 September 2024
Staff at the showroom were Excellent, the problem I have with BMW is that having been made aware that there was a recall on my car I called BMW to book my car in for a service & recall work BUT BMW DID NOT HAVE THE PARTS TO DO THE RECALL...
24 September 2024
As mentioned welcomed on offered tea/coffe bmw kept me informed throughout the day
24 September 2024
Service was great and finished quickly while I waited
23 September 2024
The service advisor,(a young woman whose name sadly escapes me)was very good and dealt with me in a very friendly manner but very professional
23 September 2024
Staff and service were excellent
23 September 2024
Again great customer experience.
22 September 2024
kept up to date at every step, all calls answered quickly and efficiently by a real person felt valued.
22 September 2024
The only reason it's not a 5 star is because I asked for the car to be washed and & vacuumed on the pre attendance survey, unfortunately when I picked up the car this hadn't happened which is disappointing.
22 September 2024
The staff at the Newport were great - I do have concerns about the been directed to the contact centre first - I don't think this method of servicing calls is as joined as it used to be. This then potentially reflects badly on the staff in Newport
22 September 2024
Great customer service. Kept informed along the wait
22 September 2024
Higlhly recommended
21 September 2024
Booked an MOT while I waited was completed on time as agreed
21 September 2024
Very helpful and friendly staff.
21 September 2024
Newport branch all the staff is very helpful, polite and friendly. I always get best customer service start from first reception desk, customer service lady at first dest very nice and polite and very good customer service.
21 September 2024
Quick and easy
21 September 2024
Service was faultless
21 September 2024
Because you are better than any other Sytner garage that I have been to
21 September 2024
As explained above. Ironically, the chap who dealt with me gave me a speech about leaving him a 10 out of 10 review so he could get his bonus on the way out of showroom.
20 September 2024
Professional service
20 September 2024
video evidence clear and constructive, leaving me in no doubts of the condition of my car.
20 September 2024
Very good
20 September 2024
Very helpful staff
19 September 2024
The sale guy was very helpful and nice
19 September 2024
Kept informed. However 15mins suggested was actually longer
19 September 2024
Experince on the day
19 September 2024
All my questions were answered
19 September 2024
No problems experienced
19 September 2024
Great customer service. Went above and beyond to get my service booked in same day and arrange a lift to train station.
17 September 2024
Rachel was excellent, best expeirence i have had at Sytner Newport
16 September 2024
Been a customer with Sytner Newport since 2016 after 26yr relationship with land rover Newport and am over the moon with the service and the people I have met having had 3 brand new cars and it's always a pleasure to see young Wendy on the front desk
16 September 2024
As above
16 September 2024
Paul was very efficient, no complaints
16 September 2024
kept informed throughout
16 September 2024
Satisfied with quality and punctuality
15 September 2024
Work completed on time
15 September 2024
Dropped my car off at 8:30am and had a call at 11:00am to advise me the car was ready. All good.
15 September 2024
Excellent service
15 September 2024
Excellent service from the service department. Very accommodating and informative.
14 September 2024
Fantastic service as always, nothing is too much trouble
14 September 2024
Very helpful
13 September 2024
Great communication and arranged a courtesy car very quickly
12 September 2024
Because I was very satisfied.
12 September 2024
Excellent service, very attentive & polite service.
12 September 2024
As usual the service was effectively and the people i spoke to were very helpful and attentive
11 September 2024
Easy to book service which was carried out effectively and efficiently.
11 September 2024
Inspection completed in recommended time while waiting. Refreshment and bathroom facilities available on site.
10 September 2024
Very polite person on the parts his name was Ryan lovely person ??
10 September 2024
Accommodating for the times I had available throughout the day
10 September 2024
First class service.
10 September 2024
Top Man Dan with his Newport team ??
10 September 2024
Work was done and even a fault was done under warranty
10 September 2024
Done the job that was asked of them
10 September 2024
Made aware what was being done and time expectations
09 September 2024
Good load car!
09 September 2024
Very helpful
09 September 2024
Car completed on time
09 September 2024
Technician who worked on the car was extremely knowledgeable and kept me updated.
09 September 2024
Generally the service appeared to be fine, but there were a few dirty marks inside the car, which I discovered just after I collected it.
09 September 2024
Completed works to what appeared to be a high standard
09 September 2024
Faultless.
09 September 2024
Always friendly and helpful and professional
08 September 2024
Cant fault the service I received
07 September 2024
Everything was done to my satisfaction very pleased with them
07 September 2024
Brilliant
07 September 2024
Speedy and efficient service
06 September 2024
People I dealt with (lady at front desk and Nicola in the service department) were very professional and made me feel welcomed
06 September 2024
Excellent service
06 September 2024
Nothing more could have improved my experience
05 September 2024
The video showing car check is amazing!
05 September 2024
Sale advisor solved all issue
05 September 2024
Very happy with overall experience. Even though I had rang and booked in and was on the system it hadn't been put in the diary but staff went above and beyond to ensure my car would still be completed that day and I would have a car for the day.
05 September 2024
You did what it said on the tin.
05 September 2024
Never let me down, always accommodate me
03 September 2024
Very easy to work with. Although I did leave with tire pressure warnings saying pressures too low.
03 September 2024
Absolutely brilliant service. Check in was good, kept informed throughout whilst I was waiting. I was able to work whilst there and the coffee was delightful too. :-)
03 September 2024
Kept up to date on progress and service was completed in a timely manner.
03 September 2024
Wait from arriving at Reception to being seen could have been shorter
30 August 2024
It was great to have the car back looking like new. It was also good to receive the video giving the car a clean bill of health.
30 August 2024
The dealership is modern, the staff we have dealt with are very friendly and it is near to where we live.
30 August 2024
Work completed quickly and kept informed and dropped the wife off home which wasn't expected. Thank you.
30 August 2024
polite attention made to feel welcome
29 August 2024
Warm welcome, kept informed, easy, work completed as stated.
29 August 2024
The staff make the process pleasant and easy
29 August 2024
Service staff went over and above - to ensure my issue was addressed asap
29 August 2024
Kept fully up to date with progress on my vehicle
29 August 2024
The service took much longer than the adverised 90 minutes - very nearly double that time
29 August 2024
Work was completed in a timely manner. Staff were great. Car is running exactly as it should be.
29 August 2024
All good
29 August 2024
Paul Wendy and Dan just wanted to help us.
29 August 2024
The job was done entirely as requested
29 August 2024
Very happy with the prompt service
29 August 2024
My car was fixed and cleaned.
23 August 2024
The staff were very friendly and professional.
22 August 2024
Very prompt and efficient.
20 August 2024
The agent dealt with all concerns very efficiently
20 August 2024
Again excellent service
20 August 2024
Easy to book. Efficient service.
20 August 2024
From the phone calls made they get you to speak to the person.
20 August 2024
Communication was clear and quick throughout the whole process. The videos that the mechanics sent were great and really explained what they were looking for and checking. Nicola really went the extra mile in helping me set up the my bmw app
18 August 2024
Ecxellent service
17 August 2024
Nicola was thorough, fair and professional. Dealt well with all queries posed.
17 August 2024
Excellent friendly staff service mot completed promptly kept informed of everything from start to finish
16 August 2024
Nicola and the team were all very helpful friendly and efficient
16 August 2024
Nicola Anzani was polite & informative. Work carried out well within the timescales quoted
15 August 2024
Everything went smoothly
15 August 2024
Carried out the necessary work to my satisfaction.
15 August 2024
Really good feedback on what was happening and a good health check report on the car.
15 August 2024
Personal service given by service team at Newport.
14 August 2024
The service was done as planned and within the day with no delays.
13 August 2024
All the staff make you feel very welcome
12 August 2024
Always offer to clean the car and it makes me feel like they care for the car
10 August 2024
Excellent customer service Nicola who was my service advisor provided an efficient, professional service She deserves recognition and people like her are an assets to the company
10 August 2024
Clean and kept me updated all through the service
08 August 2024
Excellent service from Nikola and was happy to help with setting up the connected drive app on mobile
07 August 2024
Very satisfied
07 August 2024
Following a vehicle recall arrangements were made at a convenient day. I delivered my car to Sytner and would receive a call to inform me when ready to collect. I received that promised call, collected my spotlessly cleaned car. Very pleased.
07 August 2024
Problem dealt with efficiently
07 August 2024
The work carried out professionally and informative
07 August 2024
Every thing went smoothly from initial booking to driving away
07 August 2024
The communication throughout the service was very good, I like the links to the car information and what if anything needs to be done.
07 August 2024
Faultless experience
07 August 2024
The staff were very friendly and helpful
06 August 2024
I was called to let me know when my vehicle was ready for collection and what was happening with it.
06 August 2024
Always a great service at Sytner Newport, the staff are brilliant and the updates of progress are very efficient
06 August 2024
I was well-informed about all aspects of the service and the costs involved including the necessary repairs
05 August 2024
Complete work in a timely manner and did extra work that was required too.
05 August 2024
Did everything required
05 August 2024
Again consistent very good service
05 August 2024
Just pure satisfaction with the way I have always been treated with the utmost respect.
05 August 2024
A professional and warm welcome, everything was explained clearly and I was made to feel like a valued customer.
05 August 2024
Great. Work was done. Follow up info and always courteous staff.
04 August 2024
Booked the car in for a service and a wing mirror casing replaced. The wing mirror casing was orderd over 6 weeks ago however on the day, this work was not completed.
04 August 2024
Completed work quickly and let me know when it was done.
04 August 2024
Job undertaken under warranty. Car cleaned well. Follow up the following day to make sure everything was alright.
04 August 2024
Prompt, kept informed and excellent customer service
01 August 2024
I was served by Paul Pingue who could not have been more helpful
01 August 2024
No issues - very professional
31 July 2024
Great service and staff was great nd courtesy car was lovely
31 July 2024
Friendly staff very efficient service
31 July 2024
Identified issue with brakes and fixed same day Appreciated cleaning my car
30 July 2024
A satisfying experience from start to finish. Kept informed at each stage of the service by friendly and knowledgeable staff
30 July 2024
Paul dealt with me. He was very easy to speak to and I found him very pleasant to deal with. The issues were solved on the car. The service level was good. The car was cleaned. I even managed to get my seat back in the right place (no memory seats)
29 July 2024
Very happy with the way I was treated
29 July 2024
They did everything efficiently and quickly.
28 July 2024
Can't fault my experience, everyone was lovely
28 July 2024
Good service
28 July 2024
At sytner newport Is the best place to take your vehicle
28 July 2024
Always looked after very well by anyone I meet.
28 July 2024
Customer service experience
28 July 2024
Great service. Beth was a please to deal with. Very polite professional and friendly.
26 July 2024
I have always been treated politely when interacting with the purchase and the after sales service teams.
26 July 2024
All seems satisfactory
25 July 2024
Excellent service
24 July 2024
No issues, customer service was top notch
24 July 2024
Helpful staff in Service deptmt
24 July 2024
Great service
24 July 2024
Dan has helped me sort out a difficult issue with my car and a technician has thought outside the box and at last identified why my BMW was having brake problems . A long story but now resolved
24 July 2024
Good customer service from the time I arrived to the time I left
24 July 2024
all done as requested
24 July 2024
My customer service advisor was brilliant and went out of her way to help solve a problem
24 July 2024
Very friendly and helpful staff, and the car was ready when I returned.
23 July 2024
See above
23 July 2024
Everything was great
22 July 2024
Vehicle was ready earlier than predicted and service agent kept me informed during the day
22 July 2024
The problem was resolved within a few hours and, since then, no warning light has come up on my dashboard. The team at Sytner Newport also washed my car and vacuumed inside which was great of them.
14 October 2024
Just efficient and professional