OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 69 comments received in the last 90 days.
30 December 2021
Nice friendly staff - looked at plenty of options to identify the best value for money.
11 December 2021
I have not owned a BMW for some time but knew that if I went to Sytner Newport I would be given excellent service and and all the help I needed in choosing my new car
09 December 2021
Very satisfied
05 December 2021
Well informed and made the whole exercise easy.
30 November 2021
Everything was explained and done thouroughly and in a friendly manner
18 November 2021
I've given the score because Andrew Johnson made sure I understood all the details and he explained and talked us through all the new features when collecting the car. Nothing was rushed even though the showroom was very busy.
17 November 2021
A personal service, who new there product and helped us through all the stages of car selection, test drive, trade in, finance, reg transfer, home power piont installation, car collection and follow up
10 November 2021
No issues & love car!
10 November 2021
Jamie help me choose a great car and found one to my specifications. Outstanding ??
28 December 2021
Easy booking: Easy check in: contacted to say car was ready for collection: car was cleaned: tyre wear brought to my attention.
27 December 2021
No problems, all went smoothly, was contacted when car needed work with a quote so work could be completed while car was in, saving me having to bring it back on a later occasion.
26 December 2021
The after sales concerns we had about a couple of items needing to be remedied were dealt with thoroughly and professionally while we were kept informed of progress at all stages. A courtesy car allowed us to continue with our plans uninterrupted.
26 December 2021
Nothing is too much trouble to investigate and they listen to the customer.
26 December 2021
Never had a bad experience
23 December 2021
Happy with check in process and final outcome. The centre staff updated me appropriately. Staff were friendly and helpful. Would be nice if could be offered a courtsey car or a local pick up drop off.
20 December 2021
Very good service, support and kept me informed of progress.
20 December 2021
Very happy with the service provided
18 December 2021
Good friendly service
18 December 2021
They really went above and beyond to provide me great customer service
01 January 2022
Quick, efficient and covid safe.