OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 124 comments received in the last 90 days.
29 April 2026
Very efficient and personal service
24 April 2026
the whole experience was excellent, i couldn't be happier
21 April 2026
My experience throughout was exceptionally good. Martin Nolan was very helpful and patient with me before and after my decision on which car to buy.
07 April 2026
Extremely happy with the level of help and service we had with Paul Jones, from start to finish. He went over and above with detail, helpfulness and guided us through the payment plan.
03 April 2026
Paul Jones the salesman we dealt with was excellent. Extremely helpful and knowledgeable. A true credit to the brand.
03 April 2026
Very good service from Martin Nolan and team ??
03 April 2026
Even though we don't live in Wales, we went to Sytner Newport this time because we bought our first BMW convertible there in 2008 and the purchase experience was superb then. It still is now. They were helpful and dependable. Thanks to Ross and team!
31 March 2026
Paul, Alun and Matt were great at helping me through the process, I couldn't have asked for better support!
31 March 2026
Sam was very informative, helped me throughout with the car mechanics and process of future services.
21 May 2026
Great service, and a job well done.
21 May 2026
Disappointed with the experience. I am a 35 minute drive away from garage and had to chase at 4pm to find out status on the car after dropping off at 9am. Car was not washed or valeted and I feel BMW do bear minimum before warranty expires.
20 May 2026
Excellent service. Work done in a timely manner while I waited.
20 May 2026
Amazing service as always Adam and Nicola are an exception to the company
20 May 2026
Wonderful friendly and welcoming staff at the centre. Made me feel so comfortable and valued throughout the whole process. Nothing was too much trouble and communication was regular and clear. Great coffee and biscuits too. Thanks all.
19 May 2026
Well looked after by Sofoora who explained everything in detail
19 May 2026
staff friendly and fulfill all your needs when at garage.
19 May 2026
Booking was flexible, work carried out on time
19 May 2026
Very friendly and very efficient. Comfortable waiting area and was offered plenty of refreshments. Video was sent of car being serviced to my phone whilst waiting. Overall very happy.
19 May 2026
A good job
FIND Sytner Newport BMW
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
01 May 2026
Excellent service and assistance, especially from Andrew Johnson in the new car sales team