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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
385 ratings and 194 comments received in the last 90 days.
04 June 2025
Always deal with the same dealers and sale man
03 June 2025
As above the professional nature of all involved in my journey has been second to none.
29 May 2025
A large part of the BMW expereince begins inside the BMW Centre. From the welcoming lady, Wendy to the sales reps and the comfort and bathroom facilitiesThe sales desks table area and the extremely comfortable chairs all give to a most ennoyable exlp
28 May 2025
The sales team were excellent especially MIke Fraser and both Lewis and James who proceeded with the transaction, i found everyone friendly and answered all my questions.
05 May 2025
Yeah great, they went above and beyond to deliver the car. Delivering the car to my home and then coming to my work for the paperwork was great as I have a busy job it wouldn't have been possible to get the car without this kind of service.
29 April 2025
Everything was good. I had regular updates of the build. (Pity the timescale for new car builds is so long)
25 April 2025
As above the sales rep made doing business easy
23 April 2025
Error rectified and loan car given whilst waiting for new car registration.
13 April 2025
Andrew went over and above to make this car buying easy
08 April 2025
Excellent service
02 April 2025
Went through everything I wanted to know no trouble
01 April 2025
Polite staff from entering the dealership to driving off.
31 March 2025
Service at the showroom from Martin and help provided to ensure we chose the right car for our needs.
30 March 2025
As above sorted everything I asked out and made experience a very pleasant one
29 March 2025
First class .
28 March 2025
The lady at reception is always welcoming, pleasant and efficient. The salesman, Sam Jenkins was first class. He listened to what I wanted and was very knowledgeable. The handover of the car was excellent and nothing was too much trouble for him.
26 March 2025
Been dealing with Sytner in Newport for years and always have excellent service.
23 March 2025
Andrew and Brett were superb and very understanding of my needs. Excellent job.
23 March 2025
The use of electronics to sign the various documents I found off-putting.
06 June 2025
My warranty was coming to an end , BMW booked my car in promptly, investigated the issue, dealt with the warranty company and fixed the issue in a timely fashion
05 June 2025
Service was excellent
05 June 2025
Nicola was consistently excellent over a long period of time.
05 June 2025
Sophie was great - very easy to deal with and communicated clearly.
05 June 2025
Always well looked after
05 June 2025
10/10. Customer service was excellent and was provided with a detailed video about my vehicle.
05 June 2025
Excellent service.
05 June 2025
Very obliging, Prompt attention with every service.
05 June 2025
Quick and easy, polite and efficient.
05 June 2025
Work completed swiftly and well looked after while I was on site at Sytner Newport BMW.
05 June 2025
Very satisfied
04 June 2025
The
03 June 2025
Always very polite from greeting to dealing with service department.
03 June 2025
I still have a service notification on the car after having the service done
31 May 2025
As above
30 May 2025
Mr Daniel Fry made things so easy. He's a Gem.
30 May 2025
Gave me a few more options when service was required such as an engine cleaning service
30 May 2025
No complaints at all
30 May 2025
Booked a short notice 2 hour time slot and service was done in 90mins, washed and vac!
30 May 2025
Kept well informed about the condition of the car and the need for future maintenance
28 May 2025
On time & full explanation of work conducted
28 May 2025
Highly recommended
25 May 2025
As above
25 May 2025
As above
25 May 2025
Really quick
24 May 2025
Meeting and greeting was perfect apart from being kept in the loop as to if my car had arrived and what the problem was as I was told I would be kept updated but I ended up ringing myself. It's just the repair side of things that let it down
24 May 2025
Please see above
24 May 2025
Only five stars because it took four and a half hours to get the mot
24 May 2025
Polite and helpful staff who do a very good job.
23 May 2025
Quite Satisfied as the Manager Phil was excellent in providing good support.
23 May 2025
As for above
23 May 2025
From the point of booking the service, arrival, the welcome, service agent and service of the car was very good.
23 May 2025
This rating is based on the experience I received when replacing rear break pads
22 May 2025
Paul the service person deserves the highest praise. He's always very professional and courteous. He did everything possible to help my wife . Can't thank him enough
21 May 2025
Checked in for a service was greeted by the advisor. Picked up during the service that a shock absorber was leaking, the advisor checked with the warranty and the replacement was covered
21 May 2025
Adam has been amazing, need more people like him. Sophie was very welcoming also.
19 May 2025
I felt like a valued customer.
18 May 2025
Happy with the service
17 May 2025
I was happy with the service
17 May 2025
Very good service aswell as the meet and greet
16 May 2025
Video commentary was poor, as if the gentleman speaking was to far away from the mic.
16 May 2025
Everything about it can't fault one bit.11 out of 10.
14 May 2025
Easy and simple to book in, great comms throughout the day, easy pick up. Super friendly staff
14 May 2025
Always convince me what servicing was done with a video evidence.
14 May 2025
Reception lady was top!!! Also Nicola made it all rounded a great visit
14 May 2025
Happy
14 May 2025
All good!
13 May 2025
Can't fault it
13 May 2025
Very good only Problem is that someone moved my seat and couldn't get it back to where I had it but that is nothing
13 May 2025
Update appropriately, professional service
12 May 2025
As above. Really nice branches to go in to
11 May 2025
As far as I can see service carried out as detailed. Where a problem found it was promptly indicated and corrected as I requested
09 May 2025
As above re the scratches to the rear window
09 May 2025
Technicians disconnected dash cam and in doing so pulled the mount off the windscreen. It now falls off every couple of days. I will have to buy a new adhesive pad. If they had let me know when I dropped the car off I would have taken the cam with me
09 May 2025
Friendly and efficent
09 May 2025
Always keep informed of progress
08 May 2025
You couldn't do what I requested
08 May 2025
Nothing to add, Andy was very quick and competent
08 May 2025
Great welcome from the front desk. Little touches and details make it a great experience.
08 May 2025
Called in for a recall. Work done to standard.
06 May 2025
All sorted including lifts
06 May 2025
Helpful, friendly and organised.
06 May 2025
It was over a year since I visited :-)
06 May 2025
As per previous comments
05 May 2025
Great customer service and communication. Far better than my previous dealings with Sytner BMW Newport from 2017-2021. Communication was poor during that time and left far from feeling a valued customer. Nicola was a pleasure to deal with.
05 May 2025
It stands to reason you are very professional
04 May 2025
I was dealt with by professional people who knew their job
03 May 2025
Compassion is a difficult thing to combine nowadays, that wasn't my experience with you.
01 May 2025
Very happy with job lot apart from some slight concern as to whether the air conditioning was fully pressurised because the degree of cold air issuing is rather "poor" having to keep the conditioning on full.
30 April 2025
Friendly and helpful service from booking to dropping off and collecting car. Communication was clear and I fully understood process from start to finish
30 April 2025
Very satisfied always courteous and keep you fully informed
29 April 2025
Excellent service and after care. Very professional and courteous.
29 April 2025
Easy to follow along where your car is at with the service.
29 April 2025
I was kept updated by Nicola through out my service, nothing was to much trouble.
29 April 2025
The experience was generally good. Comfortable waiting area but a hold-up returning the car due to staff lunch. On booking in I was surprised that on two separate occasions Sytner didn't take account of the pre-paid service package, seeking payment.
28 April 2025
As previous answer to question
28 April 2025
Job delivered as expected
28 April 2025
As above
27 April 2025
Was met when I entered the service centre by a very friendly lady who referred me quickly and efficiently to the service adviser, who was also very helpful.
26 April 2025
Customer service was amazing
24 April 2025
My experience at Sytner, particularly when dealing with Adam, has been nothing short of exceptional. He consistently makes me feel reassured and confident that I'm in safe hands and will be well looked after.
23 April 2025
Smoothly dealt with. No fuss. Turned around quicker than expected. Friendly and professional service, consistent with past experiences with the Newport branch.
23 April 2025
Great staff, great service.
23 April 2025
Comprehensive video of the work and condition of my vehicle
22 April 2025
The staff are very friendly and professional.
20 April 2025
Everything was carried out in quick time and professionally.
17 April 2025
Could not fault the service
15 April 2025
As stated above, helpful from the moment I arrived.
15 April 2025
Excellent all round.
15 April 2025
When I arrived,while I waited and as I departed all the staff were very polite.
15 April 2025
Completely satisfied due to Jays services, advise and explanation about our choices and the chosen car
14 April 2025
Really good and easy
14 April 2025
Service was great
13 April 2025
Great
13 April 2025
Top job
13 April 2025
The service was fine when I took my car for the recall and it's a nice touch receiving the hub caps as an apology but my address is completely wrong (I'm actually surprised it even got to me) and they're the wrong size for my car.
13 April 2025
Good mechanical observations and a ork
12 April 2025
Excellent customer service
11 April 2025
Came in for recall. Left with a check engine light, but nothing to do with recall apparently.
10 April 2025
personal friendly but expert in their field
10 April 2025
After finding out my rear tyres required replacing, Nicola assisted with my request at a discounted price, closer tho that of an external tyre fitting shop.
10 April 2025
Issue with car sorted, given a complimentary gift package very pleased.
09 April 2025
I live in Cardiff, but choose to travel to Sytner Newport. There is a chasm of daylight between service and respect between the two offices. Will always use Newport.
09 April 2025
The lady at the reception desk was amazing, making me fell welcomed
09 April 2025
Very professional
09 April 2025
Car was in for a recall and was completed within a short space of time
09 April 2025
Treated perfectly and at desk was super great ?? xx
09 April 2025
The service and communication was very good, however the problem with the car has not been fully rectified and will most likely need another visit
07 April 2025
Again the tech was superb but the car was booked in with the wrong oil. Only the tech noticed this and changed it for ten correct oil. Had my car have had the wrong oil it may have been disastrous. 4 litre high revving naturally aspirated v8!
07 April 2025
The video inspection was very detailed and found slight fault with my car so I'm now aware an have booked car into your selves for repairs to be carried out.
07 April 2025
Again amazing service
06 April 2025
Customer interface agent didn't know the answer to a question I posed but endeavoured to find the answer from within BMW online resources
06 April 2025
Nicola was great
05 April 2025
Hassle free service. Good communication on status of vehicle. Plenty of notice when ready for collection.
05 April 2025
Front of house lady on reception always fantastic on arrival and then well looked after by specific staff
05 April 2025
Everything was as expected. No delays, clear communication and the Service rep was great.
05 April 2025
I have been satisfied all round with the welcome at reception, service desk and service personnel and will continue to do so!!
05 April 2025
Car was serviced in a timely manner . However my glovebox light is not working after it was serviced so will need to bring the car back to have it sorted out .
05 April 2025
Calum was outstanding as I felt he was looking at my interest and did not feel he was trying to rob me unlike my recent experience with Mercedes Cardiff . Reason why I got rid of my Mercedes
04 April 2025
Very professional service. Sophie on service was very knowledgeable about my vehicle , car was cleaned and service completed.
01 April 2025
Repairs required were done very quickly which I greatly appreciated as I had communicated this if possible.
01 April 2025
My car drives perfectly
01 April 2025
Very polite and helpful. Did what they said they were going to do.
30 March 2025
Efficiency
30 March 2025
Nice experience
29 March 2025
Ended up having to call back in to have my tyre pressures readjusted due to it being over inflated by you guys
28 March 2025
Excellent
28 March 2025
Good service from Paul Pingue
28 March 2025
Very helpful and friendly
27 March 2025
Completely satisfied no issues at all
27 March 2025
Great service as always.
27 March 2025
Outstanding service!
27 March 2025
Always a great service.
27 March 2025
As above. Excellent customer service.
26 March 2025
The people are friendly and helpful.
26 March 2025
Very satisfied as usual
26 March 2025
Everyone very helpful
26 March 2025
Couldn't fault the quality of service i received from Nicola the service advisor
26 March 2025
The staff were helpful and friendly
25 March 2025
Car came back as expected. I shall think twice about coming again, as pricing seems very high. A quote for tires were given, and I could beat that significantly with a quick browse on the internet. Price was matched to within 40 pounds. Not ideal.
25 March 2025
Great service excellent communication
25 March 2025
Sophie
24 March 2025
Everything achieved as requested
23 March 2025
Ongoing issues that they repeatedly fail to resolve, past from one advisor to another, and 2 years on still have an issue
23 March 2025
Communication with the professional looking after ny car was great
23 March 2025
100 % met my expectations
23 March 2025
All good but my tyre pressures were extremely high, over 40 psi and inconsistent between tyres.
23 March 2025
Warm welcome from Wendy . as soon as you walk through the door . Customer services team professional (Sophie )
23 March 2025
Good communication, very helpful and very supportive
22 March 2025
Excellent service from the first contact to completion of the service.
22 March 2025
Great service, flexible with my busy schedule and very professional.
20 March 2025
Straightforward process throughout, my service advisor Sophie was brilliant and kept me informed.
20 March 2025
Sytner Newport provide a professional personable service with great staff
19 March 2025
Price,communication and time good. Valeting - not completed. I emptied the boot so it could be cleaned this was not done.
19 March 2025
Great customer service from start to finish. Kept me updated throughout the process.
19 March 2025
My car was ready at the time specified and the service I received could not be failted. Thank you.
19 March 2025
Efficient
19 March 2025
Everything done in time and as requested
19 March 2025
Great customer service from Calum Was disappointed to learn that despite paying for the automatic release system to be fixed a few years ago it is now broken again and I would need to start from scratch with investigation fee
18 March 2025
Based on this experience, I am completely satisfied. Sophie was very helpful and communicative throughout the day of the service and she was pleasant and easy to deal with. Thank you.
18 March 2025
All requirements fulfilled in timely manner and exceeded our expecting.
18 March 2025
Expensive and didn't solve the problem
18 March 2025
Clear video of health check.
18 March 2025
Great experience
18 March 2025
I'm completely satisfied with all aspects of my visit and the communication from Sytner service personnel and the meet great.
18 March 2025
Very Satisfied, no complaints at all.
17 March 2025
Service advisor Paul was excellent. Friendly, kept wait time as small as possible, and got the car back to me quickly with great comms. Excellent all round
17 March 2025
Outstanding customer service from the evergreen Paul Pingue. All the work was carried out promptly and to the standards expected
17 March 2025
The way I was kept informed all day long
16 March 2025
My contact was excellent
15 March 2025
Service and MOT completed as well as purchasing oil and a new wheel badge.
15 March 2025
Friendly, welcoming service. Kept me updated, job completed quickly
15 March 2025
There was no one on the reception desk when I arrived and I was left standing there for about 10 minutes
15 March 2025
Always treated with respect and kindness
08 June 2025
Gave multiple options, plus kept up to date with production of my car.